Detroit Janitorial & Cleaning Services Blog

What Is Team Cleaning & Why Does It Work?

Posted by Chris Stathakis on Mon, Jan 08, 2018 @ 03:55 PM

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When It Comes to Janitorial Service, Multitasking Isn’t Necessarily Good

While often as a society we extol the virtues of multitasking and ‘wearing many hats,’ there is a great deal of data that doesn’t confirm that. In fact, studies show us that specialization is often more effective and productivity increases with task focus. So it shouldn’t be a surprise that the old way of cleaning a large building, with one person working within a specific area or zone and performing all functions of cleaning is falling out of favor.

It is easy to imagine that with varied responsibilities, it’s simply more likely that a cleaner will miss duties and tasks. With zone cleaning, each cleaner needs their own equipment, which causes costly duplication, storage and maintenance/replacement issues. Zone cleaning simply takes more time and is significantly less efficient because cleaners are task switching and even multitasking, which is slower and requires more labor hours. A single individual handling all cleaning duties in a specific zone often results in a higher margin of error, specialized equipment requirements for every zone, and training that is more involved, costly and challenging to manage. So what is the alternative?

 

Team Cleaning Outperforms Zone Cleaning Hands Down

Having a single cleaner or custodian in a facility is often the answer but in some facilities, especially larger buildings, team cleaning can have significant and substantial advantages over the oft used zone cleaning. What kind of perks can you get from Team Cleaning?

  • Faster, simplified training results in a cleaning employee fully equipped to do THEIR job well.
  • A team of both specialists and generalists giving you both precision and flexibility.
  • Getting consistently high results much easier and more likely.
  • A higher quality of cleaning performed in less time saving you labor hours and cost.
  • Streamlined training, ease of supervision, and absentee/team member replacement equals consistency for you.
  • Lower onboarding cost of cleaners passed on to you the customer.
  • Can be customized to the needs of YOUR  facility.
  • More cooperative attitude among workers as everyone fully understands their duties.
  • Fewer equipment costs/servicing resulting in lower costs for you the customer.
  • Efficient use of required labor hour means reduced overall costs.
  • Better bottom line for both janitorial companies and their customers.
  • Directives and outcomes like Cleaning for Health & Smart Cleaning are more likely.
  • The more simple the system, the greater chance of sticking with it.

 

Team Cleaning Can Be the Simple Answer to the Problem of Cost

If you are a Facility Manager facing belt tightening and budget cuts, Team Cleaning can help you reduce janitorial costs without sending your facility maintenance into a tail spin. With Team Cleaning, individual cleaners learn and perfect tasks, performing them throughout your facility. For instance, a light duties specialist might dust and clean all surfaces, clean windows and doors, empty trash and stack trash for pickup by another team member to collect. A team could also include a vacuum specialist, utilities specialist, restroom specialist and more. With task specialists, not only do you limit the risk of cross contamination, the team members are specialized to clean the right way, every time. And quality control is simplified because the guidelines of who does what and who is responsible for what are completely clear. Think about it, one or two people vacuuming your facility can get that task done far more efficiently than eight people juggling a laundry list of duties. Even better, Team Cleaning can be completely customized to the individual needs of your facility.

  

Labor Hours & Rising Janitorial Costs

The single highest cost in a janitorial services company is labor. While that has always been the case, major upticks in minimum wage, including here in the state of Michigan, as well as changes to health care requirements, have sent commercial cleaning costs soaring. After labor hours, the second highest cost to a cleaning company is that of their equipment. When commercial cleaning companies can drive these costs down, they can then pass along some cost savings to you, their customer. Team cleaning goes a long way in managing labor and equipment costs without compromising the overall quality and effectiveness of your cleaning and maintenance plan.

 

Is It Time For A Change?

Are you satisfied with the quality of service and value your current janitorial services company is providing you? Is it perhaps time to find a new cleaning service that focuses on best practices, efficiencies and cost saving measures without sacrificing service? Do you need to cut costs but don’t want that to result in a bevy of complaints about the state of your building’s maintenance? Here at Stathakis, we deliver consistent, responsive, effective service and real value for businesses all over southeastern Michigan. With over thirty years in business, we have developed a standard of service delivery that works, just ask our customers. We work hard to create lasting partnerships and offer the businesses of southeastern Michigan the quality, cost-effective janitorial services they deserve. If you are a Facility Manager in Ann Arbor, Detroit, Royal Oak, Farmington Hills, Farmington, Dearborn, Livonia, Troy, Auburn Hills, Novi, Plymouth, Downriver or surrounding areas and you are looking for commercial cleaning services, office cleaning, school cleaning, industrial cleaning, medical cleaning or a janitorial company, please contact us to learn more about how we can help make your job at least a little easier and make your facility shine.

janitorial pricing

Are you looking for school cleaning companies? Think your facility might benefit from day porter duties and what does a day porter do anyway? Are you a Facility Manager lookign for real committment and quality from medical office cleaning services? Call Stathakis at 1-800-278-1884.

Tags: Cost Saving - Pricing, Janitorial Services, Industry Best Practices, Janitorial Pricing, Customer Focus

Smart Cleaning, the Right Way to Clean Lean

Posted by Chris Stathakis on Mon, Oct 09, 2017 @ 01:20 PM

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Like It Or Not, Leaner Budgets & Methods Are Here to Stay

Here at Stathakis, we work with Facility Managers and business owners from all over southeastern Michigan. We know how many of you are struggling to make reduced budgets work in your facility. We know you don’t want an exodus of tenants or the interruption of constant emails and phone calls complaining about service issues. Outsourcing your janitorial services was supposed to make you job easier and your facility maintenance better right? While we all wish we were dealing with more robust budgets that made it easier to cover all of the bases without so much thought and analysis, we all understand the reasoning and need for leaner approaches to building maintenance. And while budgets narrow, your responsibilities seem to grow in tandem. It is likely that beyond supervising your facility’s maintenance, you are responsible for things like lease management, assigning and managing space, managing people, understanding and assuring compliance with all relevant regulations. You may even be responsible for the planning and management of building work and renovations. You may be tasked with uncovering greater energy efficiency and cost-effectiveness, forecasting and budgeting, and even directing security and general administrative services. And of course, figuring out a way to do all of this for less. Assuring solid, effective maintenance with a reduced janitorial budget is like Ginger Rogers doing every move Fred Astaire did as a dance duo, except Ginger Rodgers had to do them backwards.

 

Which Do You Want First The Bad News Or The Good News?

The bad news is this belt tightening isn’t showing any signs of waning. With increased competition and economic unpredictability, most businesses are continuing to try to do more with less. And while it isn’t really bad news per se, the reality is that the workload for many for the Facility Managers we have sat down and talked to, has become far more complex than in the past. The good news is that business challenges like these have always driven American innovation and we have found this to be the case within the janitorial industry. As budgets tighten, professional janitorial companies and their suppliers are continually working to cut waste, looking for ways to create efficiencies and work leaner in an effort to support Facility Managers and secure new competitive business. Of course, some janitorial companies continue to do business ‘as usual’ without trying to address the growing need for leaner processes, reduced waste, increased efficiencies and reduced or flat costs. In order to work with reduced budgets without a bevy of complaints and unlivable, unworkable services, you have to partner with a commercial cleaning company that approaches these needs strategically rather than haphazardly.

 

Smart Cleaning Can Help You Get Right Where You Need to Be

At Stathakis, we have developed and use Smart Cleaning to help get the Facility Managers we work with where they need to be regarding their janitorial budgets without creating the extra headaches of unlivable service drop offs. We do this through our Smart Clean/Smart Cleaning method. What is Smart Clean? Smart Cleaning is a workable approach to reduced or suboptimal janitorial budgets in which we do a holistic review of your facility in order to determine which janitorial services are essential to the appearance and overall smooth operation of your facility, which services are important but not essential and thus may be delivered at a reduced frequency and which services represent a degree of waste and may be eliminated altogether. In our holistic review, we ask:

  • “What are we doing currently and does it make sense given your maintenance and budget needs?”
  • “What tasks and duties are must haves that need to be included regardless of reduced budgets?”
  • “Where are the areas we might be able to get by with less?”
  • “What tasks are we performing that might be unnecessary?”
  • “What better, more efficient ways might there be to complete those things that are necessary?”
  • "How can we use janitorial industry innovation, products, equipment & processes to better meet our customer's needs?

 

Smart Cleaning Requires a Plan & a Partnership

Smart Cleaning can’t just be a directive you throw at your current commercial cleaning company. “Here, do more and better work with less money.” That’s how you end up with an inbox full of complaints and a janitorial company that is either resentful for doing work they aren’t getting paid for or searching for ways to add fees or extra costs to break even. No, it’s called Smart Cleaning not Less Cleaning for a reason, it is smart cuts and smart cuts require both you and your janitorial services company to talk about a plan for going leaner without going meaner. As a janitorial company, we have to be given the opportunity to really know your building and how you use it. We need to understand what your pain points are and what your priorities are. Smart Cleaning is customized and as such, requires some upfront communication and planning between you the Facility Manager and us, the Detroit janitorial services company. Yes, there is upfront work involved but the long term benefits are immeasurable and certainly worth the initial effort.

 

Smart Clean: What It Is & How It Works

Smart Cleaning is a combination of philosophies, methodologies and specific competencies that taken together, work to deliver more for less. Sound complicated but really it’s a pretty simple, yet effective approach. First, when embarking on a Smart Clean approach, your janitorial spec shifts from a general list of cleaning tasks to a needs-focused directive to your cleaning company. Smart Cleaning has many moving pieces and requires thought, planning and a solid system. 

The Smart Clean approach requires:

  • Getting a solid sense of your facility and how you use it
  • Site visits a must in order to look well beyond simple square footage in determining work and pricing.
  • A holistic review of your needs to be able to put the focus where it is needed most.
  • A thorough review of services and how they can be reduced and scheduled to minimize the appearance of less by employees or tenants.
  • An understanding of your pain points, whether with previous janitorial services or within your own organization so we can offer you the solutions that will actually help you.
  • Leaner approaches to cleaning through enhanced staff training and efficiencies like Team Cleaning, where appropriate.
  • Creating efficiencies through the use of better, tech savvy equipment that reduces janitorial hours while still providing effective service.
  • Solid, effective communication in order to catch problems early and adjust in real time.

Smart Cleaning cannot be about just doing less cleaning. Rather, it must be about a strategic shift in services that eliminates redundancies and spreads out work in a way that maximizes your janitorial budget. Smart Cleaning works best when we both uncover areas to reduce waste and create efficiencies through improved processes, products and equipment. While evaluating your facility for overlap or unneeded work is a critical element of Smart Cleaning, we also look to do more work with fewer resources. This is the only way we can both reduce costs and deliver quality cleaning and maintenance. Smart Cleaning relies on a janitorial company that is experienced, professional, effective and steeped in the advances and best practices of their industry. Smart Cleaning only works with those commercial cleaning companies highly resourced and professional. Why? Because the Smart Clean plan requires a considerable investment from your janitorial services company in products, equipment, training and even the framework in place to make it all work.

Do you think your facility could benefit from Smart Cleaning? Is your facility in the southeastern Michigan area? Here at Stathakis, we have spent over thirty years developing a standard of service and working hard to create lasting relationships with our customers and offer the businesses of southeastern Michigan the solutions and services they deserve by adhering to and even developing janitorial best practices.

If you are a Facility Manager in Ann Arbor, Detroit, Royal Oak, Farmington Hills, Farmington, Dearborn, Livonia, Troy, Auburn Hills, Novi, Plymouth, Downriver or surrounding areas and you are looking for commercial cleaning services, office cleaning, school cleaning, industrial cleaning, medical cleaning or other building services, please contact us to learn more about how we can assure you get the service you and your facility require.

Day-Porter

Tags: Commercial Cleaning, Cost Saving - Pricing, Industry Best Practices, Janitorial Pricing, Customer Focus

Bank Robber Behind Bars Thanks In Part to Stathakis Cleaning Staff

Posted by Christine Duquette on Fri, Jul 28, 2017 @ 11:20 AM

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Stathakis makes the news after the work of their cleaning staff helped catch a Wayne county bank robber. 

Stathakis makes the news a few weeks ago after the work of their cleaning staff helped catch a Wayne county bank robber. According to the News-Herald, James McKellip, accused of robbing banks in at least three cities, made a series of blunders that led to his swift capture. In one of the robberies, at a PNC bank in Ecorse, the suspect fled the bank after demanding money from a teller with a barely legible demand note. The quick thinking teller stayed calm and gave McKellip a few stacks of low denomination bills. She piled them up until it appears the suspect got nervous, grabbed the cash and fled the bank, but not before walking right into the sparkling clean double glass doors, banging his head and leaving a perfect hand print on the glass.

 

Detective Tim Sassak noted that the suspect left a pristine palm print on the glass that Ecorse Police Officer and evidence technician Craig Cieszkowski was able to lift from the glass door. The perfect palm print was then run through the automated fingerprint identification system at the Dearborn Police Department where they got a hit on McKellip. McKellip was later captured by the Fugitive Task Force. As Detective Sassak said, "Four and a half hours after that, my suspect was sitting in front of me in handcuffs."

 "Four and a half hours after that, my suspect was sitting in front of me in handcuffs."   -Detective Sassak

 

Police say McKellip is facing life in prison after multiple charges for a number of area bank robberies. The good work of the Stathakis cleaning staff was instrumental in helping quickly identify and capture McKellip before he could rob any more banks or risk any more lives. Likewise, the perfect hand print on the well-cleaned surface of the door is a critical part of the case against McKellip. Thank you to the Stathakis team for their great work. This case makes it clear that good cleaning can make a big difference. As we like to say, it's ALL about people here at Stathakis!

Day-Porter

Tags: Commercial Cleaning, Janitorial Services, Industry Best Practices, Customer Focus, Made In Michigan

Can Commercial Handyman Services Tackle An Out of Control To Do List?

Posted by Dale Saylor on Tue, May 30, 2017 @ 06:45 PM

commercial handyman services detroit, buiding maintenance company southeast michigan

Is Your Building Maintenance To Do List Growing Out of Control?

Even experienced Facility Managers can get flooded by the sheer volume of work their facilities can create. It doesn’t take much to tip a Facility Manager’s ‘To Do’ list from barely workable to teetering out of control. A few unplanned maintenance issues accumulate faster than you can take care of them or ongoing maintenance issues start to pile up to the point where you aren’t even sure what to tackle first. Sometimes it is a lack of preventative maintenance coming back to haunt you, sometimes it’s new tenants or a building issue happening in multiple places at once and sometimes it is just plain old bad luck. When you are in the weeds and it feels like you might never catch up, commercial handyman services can save time, save money and reduce your workload to a manageable level. An effective commercial handyman service can attend to day-to-day issues before they get out of control and even help you complete projects that you have been putting off. Sure, what Facility Manager wouldn’t want some professional help, but maybe you think it’s going to throw your budget completely out of whack.

 

Are You Concerned Commercial Handyman Services Are Too Costly?

If you have put off critical maintenance because you think you cannot afford it, you should consider the following. First, when you partner with a solid commercial handyman service, you are creating a partnership that benefits you both. Your maintenance company gets ongoing work and you get to move to the front of the line and pay less than you would with a steady stream of new, individual contractors. Second, as tough as it can be to budget for preventive maintenance, a little money upfront for maintenance can save a lot of money and hassle later when things start breaking. For instance, an HVAC inspection off season is going to be much easier and cheaper than an AC service call from a new company on the hottest day of the year. An experienced building maintenance company can help you schedule preventive maintenance and even put their expertise to work creating an affordable maintenance schedule that makes sense for your facility and your budget. Third, supervising a team of in-house maintenance staff is a full-time job that you don’t want and there are simply too many associated costs. There are wages, benefits, health care costs and overtime associated with employees, not to mention the costs connected to recruitment, screening, interviewing, training, drug testing and criminal background checks and training. Outsourcing your building’s maintenance to the right building services company will save time and money as well as shield you from unnecessary liability and the issues associated with managing additional employees whose responsibilities are beyond the scope of typical business operations. 

 

Are You Tired Of Starting From Square One Every Time You Have A Facility Maintenance Issue?

If you have to start from square one every time you have a maintenance issue, no wonder you are overwhelmed. Think of what you must endure every time you need help. There are often canceled appointments, frequent more no-shows, price gouging and waiting far longer than you should for service to be completed. With a reliable, effective commercial handyman service, you go directly to the front of the line. If you have already established a relationship and trust with your building maintenance company, diagnosing, pricing and completing work is much more straight forward. What if an electrical issue comes up and you didn’t have to search a contractor out, meet with them, haggle over price or get multiple estimates? What if when it was time to have your office’s carpet cleaned, you had a great company at the ready? What if you could just dial up or email your point person at your building maintenance company and let them coordinate it for you? What if you could get a faster response and better work all while paying LESS than you would with multiple, individual contractors?

 

What Things Will a Professional Handyman Service Do?

Considering outsourcing building maintenance? Can you imagine the ease of having a trusted, reliable building services company that does it all? While not all building maintenance companies offer such an abundance of services, there are many that do. It is generally the larger maintenance companies that can afford a large team of trained technicians and professionals at the ready. So what kind of work and tasks can you expect a large facility maintenance company to offer?

  • Wall repair
  • Painting & touch-ups
  • Plumbing Repairs
  • Carpentry Repairs
  • Electrical repair
  • Carpet/Tile Repairs, Restoration & Replacement
  • Carpet cleaning
  • Ceiling Tile Repair/Replacement
  • Flooring restoration
  • HVAC preventative maintenance & repairs
  • 24/7 Emergency Repairs
  • Office Furniture Moving & Assembly
  • Remodels/Alterations
  • Lock and Door Repairs
  • Ballast Replacement
  • Door/Hinge/Hardware Repair
  • Roof Inspections
  • Group Relamping
  • Painting/Wallpapering
  • Life/Safety Audits
  • Light bulb changes/Light fixture installations
  • Comprehensive building inspection
  • Exterior power washing
  • Caulking & Glazing
  • Water Clean Up
  • Construction Clean up

 

How Will Having Your Own Team of Building Maintenance Pros Make Life Easier?

With an experience building maintenance company, you can get quick fixes to your maintenance issues, go straight to the front of the line, extend the life of your property’s assets, forecast better, cut maintenance expenses and even plan work around your needs. When you contract with a commercial handyman service, you get help where you need it at any given moment. That means you don’t over hire or pay someone when there isn’t work. Likewise, with a team of building maintenance pros, you can forego individual contractor specialists without settling for sub par contractors who might lack the experience needed to get the work done. Rather than go through the frustrating process of searching for and waiting on individual contractor for minor repairs, you get a turnkey, hassle free solution to the bulk of your building maintenance needs.

 

Do You Have Enough Work For a Commercial Handyman Service? 

Some Facility Managers like the idea of having their own ‘A’ team but worry that they simply don’t have enough work to make it worthwhile for a commercial handyman service. Others worry that a professional maintenance company is beyond their budget. The reality is that most commercial handyman services will customize a maintenance plan to correspond with your requirements and your budget. They know there is not any one size fits all solutions. They already wok with a variety of businesses, they understand each facility is going to be different. While some facilities may need a lot of help getting back on track, others might only need less frequent help. The most effective professional maintenance companies will work with you to figure out precisely what you need and how they can help you.

 

Are There Benefits to Outsourcing to a Commercial Handyman Service?

Yes! Outsourcing your building maintenance services not only helps you maximize your building services budget, it makes life easier by better managing your ever growing to do list. The advantages of farming these tasks out to technicians with specific expertise are clear. First, you can reduce and even eliminate the time and money associated with finding, hiring, administrating and managing your own in-house facility maintenance staff. Likewise, you do away with the costs associated with procurement, maintenance, inventory, equipment, supplies and uniforms. Third, you have access to expert service in a variety of specialties and even help with when planning larger, more difficult projects. Fourth, as far as budgets go, outsourcing can help you control and predict costs. You don’t pay for help you don’t need but you still aren’t paying the premium you might with individual contractors. Fifth, you get quick turn around and responsive service from people you already trust. Finally, enlisting the help of a commercial handyman service allows you to focus on your business.

 

Let Stathakis Help You Tackle Your Facility Maintenance 

Need help tackling your towering to do list? Feel like you are constantly running around putting out fires? Investing a bit of time to find the right maintenance company to meet your needs will pay off for many years to come. Outsourcing your building maintenance services is likely to reduce and stabilize your maintenance costs considerably, while also offering you, tenants and employees more consistent maintenance. Make outsourcing commercial handyman services work for you and your organization by choosing a building services contractor with a solid reputation and over 35 years of experience. To get more information or to schedule a free consultation, call Stathakis at 1-(800) 278-1884. 

Industrial-Cleaning-Services

Tags: Building Maintenance, Customer Focus, Commercial Handyman Services

How Much Should Janitorial Services Really Cost?

Posted by Mitch Hesson on Mon, Oct 03, 2016 @ 09:25 AM

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Why Does Janitorial Pricing Seem So Hard to Pin Down?

There are a few reasons why getting clear and accurate janitorial pricing can be challenging. First, because of the low perceived cost of entry, many people try to start janitorial businesses each year. So there is a crowded marketplace with janitorial companies of all sizes and levels of experience. Inexperienced cleaning companies in Michigan just don’t have the knowledge needed to accurately price their services. Hard as they may try, they don’t even know what they don’t know yet. And because of the competitive nature of the janitorial marketplace, many companies will low ball a bid in order to get the contract, only to hit you with upcharges and hidden fees later. Second, in order to offer you a reliable janitorial quote or give you good, solid information in a RFP (request for proposal) janitorial cleaning services need good information from you the Facility Manager.

 

Help Your Commercial Cleaning Company Accurately Price Your Facility

In order to give you an accurate janitorial bid or respond to a Request For Proposal, your cleaning services in Michigan needs to start with good information. What good information do they need? They need good numbers on cleanable square feet categorized by floor type. Different flooring requires different cleaning methods and times on these vary. Simply using gross square footage might give you a very rough estimate, but it leaves out a lot of needed information to give you clear pricing and an accurate quote. Likewise, your janitorial services in Michigan needs your building’s head count. Not only does this give them an idea of your facility’s traffic and thus cleaning requirements, it helps them estimate consumable goods like trash can liners, toilet paper, paper towels, hand soap and more.

 

Site Visits Are An Essential Part of An Accurate Janitorial Quote

Next, no meaningful quote is complete without a site visit. Site visits will help a prospective janitorial services company identify a need or lack of need you might not even notice. On-site, a Michigan commercial cleaning company can help identify ways to Smart Clean, do more with less, and help you get to the budget numbers you need to stay on track. On top of that, an in person site visit gives you as a Facility Manager the opportunity to gain valuable insights on how a prospective janitorial company might handle your account and it gives you the opportunity to ask the questions that help you decide which company will make a fitting partner for your facility.

 

Don’t Keep Pain Points A Secret

Finally, while you might not share your hurdles and past problems with just anyone, when you get to your short list of potential janitorial contractors, tell them your pain points. Need to make painful, imperfect cuts to your maintenance services, share this with them. If you are dealing with an experienced, professional janitorial contractor, they will do their best to get creative and put their expertise to work making the budget you have work hardest for you. Likewise, if your last janitorial service had poorly screened people ortoo many new faces in and out of your facility due to high janitorial turnover, tell them. This is a good opportunity for you to learn how your next building services contractor might handle issues differently. And if they know one area is a particular sore spot for you, if they are proactive and responsive, they will work hard to sidestep the same issue.

 

Getting Effective Janitorial Services Even as Belts Tighten

We work with a number of facilities that have had their janitorial budgets cut and slashed to near unworkable levels. It’s never optimal and works easiest for everyone when budgets accurately reflect the work and yet, as an experienced janitorial company, we know better than most how to do more with less. From understanding how your facility is used we can put together minimum acceptable plans that are so fine tuned to your facility, you and building occupants need hardly notice shifts in service. In a perfect world, your janitorial service company comes nightly completing every task on your wish list to keep your building sparkling. But with the reality of tightened budgets, you and your commercial cleaning company can work together to put together a workable plan. You may not get everything you want but you can get what you need. But buyer beware, only the most experienced, professional companies can help you in this area. With volume they can afford cleaning innovations that shave off some costs and with knowledge, they can trim work in areas that won’t negatively impact your facility.

  

Get What You Need From Janitorial Companies AND Stay On Budget

When you must make cuts in your janitorial budget, be certain your Cleaning Specification reflects them. Often a Facility Manger and their janitorial company can get off track by cutting labor without specifying specific, livable changes to cleaning frequencies. This lack of careful planning when working with reduced building maintenance budgets is the best way to set your commercial cleaning company up for failure AND fail to meet an acceptable level of clean in your facility. When you cut janitorial labor hours, it is impossible for your office cleaners to meet the same expectations. When you scale back your janitorial labor hours, you must scale down the work load to reflect that. The realities of reduced cleaning budgets are what they are, you will get less in your facility but if your work in tandem WITH your janitorial cleaning services, they can be livable cuts and you get a say in what services are critical and what are non essential.

 

Communication Is the Key To Getting What You Need From Your Commercial Cleaning Company

Communication all around is essential when janitorial pricing must change and changes to your services along with it. For instance, if facility vacuuming is reduced from daily to a Monday, Wednesday, Friday schedule and your building occupants are aware of it, you are less likely to get calls on Tuesday complaining about a lack of services. By clearly communicating reduced services and strategically cutting in areas that are livable, you can ride out janitorial service cuts. If you as a Facilities Manager need to manage with less, enlist your janitorial services company as an ally helping you determine how your space is used and how they can customize a cleaning program that focuses on the areas of your building most important to you and your buildings occupants.

 

Reduced Janitorial Budgets Don’t Excuse a Dirty Facility

If your building is dirty and tenants are complaining, you are either not optimizing your budget or your budget has been reduced beyond a workable level. If you convene with your janitorial service on a regular basis and set well-defined, realistic expectations for them, you are far more likely to get what you need from your cleaning services. The key to doing more with less is to use each janitorial labor hour you DO have in the best way possible. This is referred to as ‘Smart Cleaning’ as it takes thought and planning for a janitorial company to use their resources in a way to help you net the best value for your dollar. You can find a commercial cleaning company willing to work with you to develop a Smart Clean plan and still deliver on their promises to you. With planning, you can come up with an agreed upon work schedule that you can still hold your office cleaning company to.

 

Making Janitorial Industry Certification Work For You

Like we noted, it takes careful planning, experience and even innovation to effectively price janitorial services and Smart Clean for those customers facing budget cuts. Not every janitorial company is prepared to help you effectively do more with less and. In order to uncover those cleaning companies that can innovate and customize their operations to meet the needs of your facility AND your budget is to look for those building services companies that are CIMS certified. ISSA is the International Sanitary Supply Association, an international industry association that offers this high level certification to building services companies looking to set themselves apart by stretching to meet and define industry best practices through an adherence to the practices and systems that define janitorial excellence. Janitorial services companies that meet ISSA CIMS certification have documented processes that demonstrate their ability deliver the most effective, consistent, responsive janitorial services and yes, even work with you to price your janitorial services clearly and manage facility budget cuts.

Day-Porter 

Tags: Commercial Cleaning, Cost Saving - Pricing, Industry Best Practices, Janitorial Pricing, Customer Focus

Does Your Janitorial Services Understand the Science of Clean?

Posted by Mitch Hesson on Fri, Sep 16, 2016 @ 04:22 PM

michigan janitorial companies, detroit area commercial cleaning company

A Facility Looking Clean Isn’t Enough

Who among us doesn’t like to walk into a room that smells fresh and looks clean? But clean isn’t just about what we can see with our eyes. It’s about germs and bacteria that can lurk beneath the surface. Germs and bacteria that can cause lingering odor, increased illness and absenteeism and cloud the overall image of your facility. So is your janitorial company familiar with the science of clean? And if they are, do they utilize these janitorial best practices to keep your facility looking good and help create a health work environment? Do they use up to date equipment and is it well-maintained? Do they practice a color coded cloth cleaning system to avoid dangerous cross-contamination? Do they train their teams on how to use the cleaning chemicals and are the cleaning chemicals environmentally sound?

 

There is Real Science, Data & Methods Behind Today’s Janitorial Services

Do your janitorial cleaning services use best practices and methods based on scientific research? Do they assure practices are designed for the safe cleaning of environments that people inhabit, without impacting the environment? Do they promise safe, sustainable cleaning? Commercial cleaning and industrial janitorial services have come a long way over the last ten, even five years. We understand more about the science of cleaning than ever before. Experienced, knowledgeable janitorial services in Michigan understand how to use their knowledge of the spread of bacteria and other germs, hot spots, cross contamination and more to keep your building truly clean and its occupant safe and healthy. Trends in green office cleaning and green cleaning products have made big strides meaning janitorial companies have more options than ever to keep your building safe AND clean without compromising environmental goals.

 

What Kind of Bad Habits Might Be Negatively Impacting Your Facility?

There’s knowing what the right thing is to do and there is actually doing it and if your janitorial company isn’t doing both, your reputation, your facility and its occupants are all at risk. What kind of bad habits and shady practices might be negatively impacting your facility. First, if janitorial companies don’t use environmentally sound cleaning products, they put you at risk. Second, even if they use green cleaning products, their people must be trained to use the right product at the right time in the right way. Many cleaning products have very specific instructions for the amount of product used and dwell times, or how long a product must sit on a surface in order to effectively kill germs and microbes. If your commercial cleaning company’s staff is overusing chemicals or using them incorrectly, they are likely ineffective at best and dangerous at worst. Third, if your janitorial services uses faulty, poorly maintained or dated equipment, you are not benefiting from more recent development that reduce the environmental impact and issues that impact employee health like noise levels and indoor air quality. The best commercial and industrial janitorial services put profits back into their business utilizing state of the art equipment and products in order to do their jobs cost efficiently and effectively. And last, poor training has a tremendous impact on you the customer. From things like gross mops that never get properly cleaned and thus just move dirt from one area to another to misuse of chemicals to cross-contamination, poorly trained office cleaners and janitors put you and your facility at risk.

 

Are There Cleaning Companies In Michigan Doing Better?

Looking for a Michigan commercial cleaning company that understands the science of clean? They are out there. The best janitorial services in Michigan follow and even set industry best practices. They know that training, security and clear pricing all impact service, value and your satisfaction. They understand how to get more for less helping Facility Managers deal with shrinking janitorial budgets. So what are the best janitorial companies doing better?

  • They recruit, screen and hire quality people.
  • They value security and thus do more to assure you can trust the people entering your facility.
  • They know janitorial training is the foundation of good service and science based cleaning.
  • They educate themselves on the science of clean and it informs and improves everything they do.
  • They clean for health and actively train their teams to follow through on this directive.
  • They offer transparent pricing so you can compare quotes, get value and hold them accountable to the work they promise.
  • They offer Smart Cleaning solutions to help you optimize your janitorial budget.
  • They provide you with real green cleaning options to help reach you green building LEEDs goals.
  • They offer you individualized, flexible cleaning plans to meet YOUR needs rather than one size fits all solutions.
  • They know that communication and responsiveness solve the issues that come up quickly before they become chronic problems.

 

Science Based Cleaning Doesn’t Happen Without a Plan, Does Your Janitorial Service Have One?

Finding the right janitorial cleaning service for your facility can be daunting. There are so many choices but many, even most are not going to offer you the level of service you and your facility deserve. Do your research, ask for references and validate claims of excellence. Janitorial services companies with solid systems are EXCITED when customers and would be customers actually want to see them.

Here at Stathakis, we work really hard to be better, more effective, more responsive and offer Facility Managers all over Southeastern Michigan effective service and a solid value. Excellence never happens without a plan and we have one. From our employee screening to employee training to management tools like janitorial inspections, everything we do is designed to help us make good on our promises to you the customer. with the right janitorial company, you can build a real partnership with and you will create a lasting partnership that serves you both for years to come.Industrial-Cleaning-Services

Tags: Commercial Cleaning, Janitorial Services, Industry Best Practices, Green Cleaning, Healthy Work Environment, Customer Focus

The People Filling Your Janitorial Company's Janitorial Jobs Matter

Posted by Chris Stathakis on Tue, Jun 21, 2016 @ 02:32 PM

 janitorial jobs michigan, janitorial service jobs, michigan cleaning companies, detroit commercial janitorial

It Begins With a Deep Respect For All Individuals

I often have the opportunity to compare notes and strategies with some of the most respected and effective CEOs and leaders within the Building Services industry. Among those that seem to do it best, the unifying element appears to be how they see their people and their willingness to understand and execute what is needed to seed and grow great teams. Without fail, every successful building services contractor shares a deep respect for the individuals that represent their businesses out in the field. In an industry that pays out as much as 70% of its gross revenue to its employees in the form of wages and in an industry where your front line cleaners and maintenance techs ARE the face of our businesses, the people who fill these jobs are very, very important.

 

Our Individual Employees Are the “Face” of Our Organizations

Our teams are the faces that Facility Managers and their occupants associate with our companies. Our people must not only make a good impression overall, they must be effective in their positions. All too often, when a janitorial company fails to execute the services you need, it is because they have filled janitorial service jobs with people who are not the right fit and they have failed to offer the training and management needed to grow good people into great employees

So how is your commercial janitorial service company filling janitorial service jobs and are they positioning their people to offer you effective service and real value? People must be the driving force in any service intense business like the janitorial industry because people will always be the “face” of the company. From culture, to hiring, to screening, compensating and more, effective processes must be the framework of each element of how we find and manage people. Using processes to make filling janitorial jobs more effective seeps into every part of service delivery from getting the most effective service from your Michigan cleaning services to finding quality day porters, office cleaners, reducing janitorial turnover and more.

 

Does Your Commercial Janitorial Service Company Understand the Importance of Training?

So you understand how critical people are to the delivery of your janitorial services but how can you determine if a prospective commercial janitorial service company does what they should? There are a few critical things to look for and questions to ask to make sure any prospective commercial cleaning company is poised to deliver effective service through their great teams. The best way to sidestep people issues is to assure that your cleaning company fully comprehends the importance of sufficient training. Any Michigan cleaning company can tell you they train their teams but can they show you? A reputable Michigan janitorial services company is prepared to show you their training process and even document that employees have completed the comprehensive training. It is really good to ask to see this documentation because all too often a cleaning company will have a training “system” that might be useful on its own, but useless if not actually completed by every employee.

 

If A Janitorial Company Is Failing To Plan, They Are Planning to Fail

There are a great deal of janitorial companies that while they may try very hard to be effective, simply are not set up for success. Whether it’s janitorial jobs in Michigan or elsewhere, people and the process of finding hiring, training and managing them matter most. Delivering quality work with any reliability requires support and systems to guarantee reliability through accountability. Bad janitorial service isn’t always about a lack of caring so much as a lack of experience. Experienced cleaning companies know they need support and processes to really get the work done at a level they can stand behind. How are these guys likely getting it wrong? Perhaps they lack the formal quality assurance programs so they over rely on you the customer to managing their onsite teams. But if you have to do that, you miss out on one of the best reasons to outsource your janitorial services, putting the responsibility for managing them on your janitorial contractor. Also, they may put you at risk for OSHA noncompliance if they are missing a documented safety program. So ask to see this plan because it matters. Likewise, because people are the core of the janitorial industry, if your janitorial services company does not utilize effective, systemized background and drug testing, they are leaving you, your team and facilities vulnerable. Ask to see written documentation from their background check company for each employee that works in your facility.

 

Get the Right Janitorial Services Company With The Right People & Processes

When searching for a prospective commercial cleaning company to manage your maintenance, the amount of choices can be overwhelming. And yet, many choices isn’t the same as many GOOD choices. You as a Facility Manager must do the due diligence to find those janitorial companies that are set up to succeed. Arm yourself with the best information to make informed choices and ask those questions that will help you find a building services contractor that understands how to fill their janitorial jobs with great people and use processes to screen, train and manage them in a way that benefits everyone.

  Stathakis Open Positions

Tags: Janitorial Services, Industry Best Practices, Customer Focus, Culture

Getting Effective Janitorial Services In Michigan

Posted by Bob Abraham on Wed, Jun 01, 2016 @ 03:16 PM

detroit cleaning companies, michigan janitorial company, michigan cleaning companies

If Your Michigan Cleaning Services Are Ineffective, You Are Wasting Your Time

It is without a doubt that the right janitorial service company Michigan can benefit your facility in a number of ways. And yet, if your cleaning company is ineffective, they will create more problems for you than they solve. Don’t waste your time and money on a janitorial services company that can’t give you what you need. Cleaning and maintaining your facilities are an ongoing service that impacts your business each and every day, so choosing effective, professional janitorial services Michigan can save you money, time, costly mistakes, a stack of employee/tenant complaints and a myriad of hassles down the road.

 

Where To Begin With Finding Cleaning Services In Michigan?

So if finding the right prospective cleaning companies in Michigan is so critical, where do you begin? The best place to start is by putting together your short list and building a “proof” file for each contender. Janitorial companies can say anything they want to get your business, but that doesn’t make it true. It is up to you to confirm that there is substance to their claims and that they have a history of doing what they say they will. Separating the sales pitch from the substance is critical to finding a janitorial services company that will honor their word and deliver the professional, effective service you and your facility deserve. 

For instance, many janitorial services in Michigan will tout their cleaner training programs but are they actually putting their system to use training their teams or is it just a dusty binder sitting on a desk in HR? A potential commercial cleaning company should be able to offer documented proof that they are actually training employees with their system. Real training must happen prior to a cleaner entering your facility as well as follow up training in the field, don’t be content to let a prospective janitorial services company use training as a prospecting tool alone.

 

Making Michigan Janitorial Company References Work For You

Real references from current customers are great but references from accounts a prospective janitorial service company has lost are gold. No matter how proficient a cleaning company is, they have lost business and a past customer is likely to be far more candid about their experience. And when you get references of any kind, follow through and call them. Sure not everyone will get back to you but many will understanding and appreciating the need for sharing this valued information. What kind of questions are good to ask?

  • What was the one thing that the janitorial company did really well?

  • What things might the cleaning company improve upon?

  • How did you find the overall quality of the company’s front line employees?
  • How did you find the overall quality of the management team?
  • When you had an issue, was it communicated to on site staff timely?
  • Did they conduct regular janitorial inspections?
  • How did they generally communicate with you?

  • When you had an issue or problem, how quick & effectively did they address it?
  • Would you hire them again?

  

Is Your Prospective Michigan Janitorial Service Set Up To Succeed?

Many, many commercial cleaning companies truly want to provide great service to their accounts, but not all of them are set up to succeed. So it is wise to scratch beneath the service to see if a prospective janitorial service in Michigan has the systems and processes in place to assure reliability through accountability. So ask to be shown sample work instructions they give cleaners at another site. These work instructions should identify what individual cleaners are tasked with each day, by position. And if a commercial cleaning company has self-inspection forms, even better. Also inquire about their janitorial inspection process and ask to see a copy of one completed for another customer. You should be on the lookout for completeness, detailed notes and realistic scores. And even the best Michigan cleaning companies occasionally get off track so inquire about their communications process and handling of complaints. An effective, experienced cleaning company will have a clear, articulated communications plan in process, ready to show you.

 

Is Their Green Cleaning Program Real or Make Believe?

Does your Michigan janitorial company offer a real green cleaning program? In order to accomplish your eco goals, you have to be willing to look past the spin to the real core of green cleaning. Do their eco-friendly and sustainability promises hold up under scrutiny? Will they put green cleaning and sustainability into practice in your facility? Sustainable facility maintenance has never been more relevant than it is right now and even if you aren’t sure green cleaning is something you need, your prospective Michigan janitorial services company should have a solid program for when you do think you might need it. Most businesses genuinely want to do their best with respect to green cleaning goals. But not every cleaning company agrees on what green means and how it should be implemented. That often means inflated claims, empty promises and watered down results in how green cleaning is implemented in your facility. If a cleaning company’s green cleaning promises don’t hold water, they offer us a false sense of progress and they sidetrack us from real and effective measures that make our buildings safer and healthier.

 

Finding Cleaning Services In Michigan The Easier Way

One way to streamline the process of finding the most effective Michigan janitorial company is to develop your short list from those companies that are CIMS certified, meaning that an independent examiner has performed an audit to verify that they have all industry best practices in place.  This FREE shortcut can save you time and by weeding out those janitorial services company that are likely to take shortcuts with you, your employees and your precious reputation. An ISSA CIMS certified janitorial company has proven itself to be dedicated to a high standard of service, strives for customer satisfaction in every facet of its operations, from the pricing/bidding component, to the acquisition and training of employees to the actual execution of services right down to invoicing. And an ISSA CIMS certified company is far more likely to be with a solid management system and a competent staffing plan, allowing it to keep its own costs down, which translates into effective service and value for you.

janitorial pricing

Tags: Commercial Cleaning, Janitorial Services, Customer Focus, Made In Michigan

The Single Smartest Strategy For Finding Effective Janitorial Services

Posted by Mitch Hesson on Mon, May 09, 2016 @ 01:37 PM

janitorial services, detroit commercail cleaning company, livonis jaitorial companies, national jainitorial companies

The Good, the Not So Good & the Downright Frightening Janitorial Cleaning Services

There are so many janitorial services in Michigan and throughout the country. There are large national janitorial services, there are small mom and pop operations, there are large local professional janitorial companies and there are even the man and a mop and small team startups. If you are a Facility Manager looking for a janitorial company or office cleaning services, there are just so many janitorial companies to consider, not to mention janitorial pricing. It can be overwhelming. And with so many varying options in janitorial companies, it is important to note that they are all over the place--some good, some not so good and some are even frighteningly bad.

 

There’s A Long List of Things That Set Effective Janitorial Companies Apart

What is it that you really want from your janitorial services? Most facility managers use words like effective, reliable, consistent, responsive, professional safe, thorough and more. You want from your janitorial company what we all want from organizations that provide a service: we want capable, well trained and screened people who are a good fit for the work, doing consistent good work in our facility and being responsive to our individual needs. Does all this sound too good to be true? It shouldn’t. The truth is as hard as it can be to find a great janitorial service, they are out there and there are a variety of things that set the best Michigan janitorial companies apart:

  • They have a clear understanding of your security needs.
  • They have a documented process of employee screening & training that they share with you.
  • They strictly adhere to janitorial best practices as defied by the fitting professional organizations.
  • They have in place the systems to guarantee responsive service.
  • They know that they can assure reliability through accountability with practices like frequent janitorial inspections that are shared with the right people.
  • They have the ability to staff up and staff down as needed to meet changes in your needs.
  • They offer a myriad of services under one umbrella to save you money and time.
  • They have documented systems, procedures and tools to assure a high level service delivery.
  • They use technology to streamline process, up their game and create value for their customers.

 

Cutting Through Hype, Sales Claims & Misdirection With Janitorial Services Is Tough

You as a Facility Manager have a number of options when choosing a new janitorial company, industrial janitorial services, office cleaning services and more. Getting referrals is a good place to start. This is especially useful if you have been in the business for years and have a host of other Facility Managers or vendors whose opinions you trust. But even referrals can be tricky if your facility’s needs are substantially different from those of the company offering you a referral. You can also certainly sit down with a prospective janitorial company. Sure you are going to get a pitch, but this can be a great source of information as long as you ask the questions you want and ask your prospective janitorial services company to show you and not just tell you what makes them better. For example, when a would-be cleaning company says they offer great training, tell them you want to see it. Companies that are serious about janitorial training have processes and verification for everything they do. Likewise, if you ask a janitorial company about their green cleaning program, they should be able to give you substantive specifics and not just generalities like “we are green” or this is “eco-friendly.” True green cleaning and cleaning for health requires a balancing act between safety and efficacy and not every commercial cleaning company is sure footed.

 

CIMS Offers You Better Information On a Janitorial Service, But It’s Still Your Decision

Sure your information is limited, and yes, many janitorial companies are more hype than help, but there is a single strategy that can transform and streamline your process when looking for a janitorial services company. That is CIMS or the ISSA’s Certified Industry Management Standard. Yes, it’s a bit of a mouth full but it matters. CIMS is a certification process offered through the ISSA or International Sanitary Supply Association, the professional organization for building services companies. The CIMS certification is challenging, rigorous and centers on all the points and more that delineate a professional janitorial company most likely to succeed in your facility. CIMS covers mastery in areas like:

  • Quality Systems: A framework to ensure effective operations & continuous improvement
  • Service Delivery: Processes & systems in place to deliver consistent, quality service
  • Human Resources: Best practices for managing any service industry’s greatest asset—their people
  • Health, Safety, & Environmental Stewardship: Ensuring regulatory compliance, workplace safety, and health and environmental management
  • Management Commitment: Establishing our Mission, Vision, and Values and ensuring that the organization's continuity is secured. 

And they cover so much more. When searching for a janitorial company, CIMS can be the single smartest strategy for streamlining your process. Nothing can take the place of your judgment as a Facility Manager and your innate knowledge of the needs of your individual facility. And yet, if you use CIMS to make a short list, you’ll be starting with the best of the best. Then, you can arrange proposals and walk thrus without wasting your valuable time meeting with janitorial companies that are just not poised to deliver the level of service or value you need for your facility. Then you can peruse janitorial bids and meet with teams and choose the janitorial services company that you think will make the best and most lasting partner for you and your facility.

 

Day-Porter

Tags: CIMS-GB Certification, Commercial Cleaning, Cost Saving - Pricing, Janitorial Services, Industry Best Practices, Janitorial Pricing, Customer Focus

Infographic: The Real Cost of Janitorial Turnover

Posted by Christine Duquette on Wed, Apr 20, 2016 @ 09:50 AM

janitorial turnover infographic, detroit cleaning company, michigan janitorial, janitorial infographic

janitorial-purchase-guide_edited-1

 

 

Tags: Commercial Cleaning, Cost Saving - Pricing, Janitorial Services, Industry Best Practices, Customer Focus, Culture

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