Detroit Janitorial & Cleaning Services Blog

Chris Stathakis

Recent Posts

Avoid Common Mistakes In Your Search For Medical Cleaning Services

Posted by Chris Stathakis on Tue, Jan 29, 2019 @ 11:21 AM

16. avoid common mistakes

Are You Looking For The Wrong Things In Your Medical Cleaning Company

Finding a healthcare cleaning company that is right for yourbuilding can be a challenge. Certainly priceis going to be top of mindwhen choosing your next janitorial contractor. Of course, we aren’t suggesting that you only consider price but let’s acknowledge that price matters. Health care Facility Managers are under ever more scrutiny to stay on target and even reduce facility costs. Along with price, effective service must be a part of the equation. After all, if you aren’t getting the cleaning and maintenance you require, it isn’t a bargain at ANY price. The correct choice for your facility needs to be a commercial cleaning company that offers successful cleaning program whose work is tailored to your facility AND meets your budget. It can be helpful to begin with a list of well qualified companies and then sort by cost and the breadth of services provided to decide what fits your needs best. While price must be a consideration and is often the deciding factor, it can’t be the only factor.


Red Flags To Look Out For From Your Medical Office Cleaning Company

What should you be looking for when judging janitorial quotes and bids? When considering prospective medical cleaning companies, prices and services can often be very difficult to compare. It really shouldn’t be the case. A professional, established cleaning company should provide you with transparent pricing and a clear quote. Imprecise quotes and cloudy pricing is a sure sign that you aren’t dealing with a professional. Not only does it make it harder to compare quotes from multiple companies to find your best value, it is nearly impossible to hold a cleaning company accountable if you don’t know exactly what you are promised and how much you are paying for it. And while it is imperative quotes are clear, you also should not accept hurried, one size fits all quotes from prospective janitorial companies. The best janitorial quotes come after site visits and reflect specific needs that you have identified. The best janitorial quotes are built around the select needs of your facility and the company’s ability to meet these needs.


How Are Medical Cleaners Screened?

Another important aspect of any cleaning company to look at is their hiring and screening processes. Frontline staff and medical cleaners are the people who will be in and out of your facility performing services. Who they are matters. Is your healthcare cleaning company doing everything (and more) required to vet the people they are sending into your facility? Are they doing comprehensive criminal background checks and drug screening? Are they verifying past employment and checking references? Are they working hard to establish themselves as a good place to work in the community thus attracting and retaining people well suited for the work? The people in your facility must be trustworthy and take their job seriously.


Is Your Healthcare Cleaning Company Training Their People?

While hiring and screening is important, it isn’t the only significant thing to look at regarding your cleaners. Your cleaning staff must be safe AND competent, well trained for general medical cleaning as well as the specific needs of your facility. This means your healthcare cleaning service’s staff needs to be provided with the groundwork of basic commercial cleaning and industry relevant training to meet the unique requirements of your facility. Having staff that is trained specifically in medical cleaning is critical to a successful partnership and effective, consistent service.


Does Your Healthcare Cleaning Company Offer Competitive Pay & Benefits?

Does your janitorial company have strong management, competitive pay and opportunities where employees are rewarded for going above and beyond for their customers? Do they have a culture that supports and encourages great work and a team effort? Do they treat the people like well, people? If not, they are not doing enough to foster employee success and retention. Cleaning staff are often classified as unskilled laborers, but this designation is often misleading. Cleaning staff work hard and require extensive training to do their job effectively. Companies that don’t have competitive pay and rewards aren’t going to attract and retain the best cleaning staff. That leads to high turnover damaging the overall quality, consistency and value of your medical cleaning. Competitive pay and benefits promote employee satisfaction and retention translating into better service and cost savings in the long run.


Communication From Your Medical Cleaning Company Can Be A Life Saver

Everyone makes mistakes and your commercial cleaning company and their staff are no exception. What separates the professional cleaning companies from the not-so-professional cleaning companies is how they handle mistakes when they come up. The best companies know that problems will come up and have a plan in place BEFORE they show up. They tell you if there is an issue no matter how large or small it is so it gets addressed correctly. They don’t let small missteps turn into growing problems and intractable issues.


Accountability Can’t Be a Paper Tiger

While many employees care about and work hard at their jobs, accountability systems help assure reliability and consistency. Accountability can also help motivate even top performers because they know their stellar work isn’t going unnoticed! Accountability can come in the form of a detailed checklist, regular inspections of work done, or “Smart Cleaning plans” that can help keep teams on track. Is your Hospital cleaning service assuring accountability from their team? Regular janitorial inspections can be a great way to assure accountability and even catch issues before they spiral out of control. We see all too often that companies will start with a plan for effective service and then just assume that it is being implemented and done correctly without any follow up. Janitorial inspections help prevent mediocre work and even help push for continual improvement from your health care cleaners.


Medical Cleaning & Green Cleaning Often Go Hand In Hand

Many companies have environmental and sustainability directives they are striving to meet. Green cleaning can offer an effective and budget-friendly way to help your medical facility reach its green cleaning goals. Green cleaning technology has progressed by leaps and bounds in the last ten years and is both effective and relatively easy to implement. With the right medical office cleaning company you can get access to innovative cleaning equipment, green cleaners and resource saving methods that help reduce waste, reduce resource and energy usage, improve indoor air quality, and stop sound pollution in your facilities. The best part of it is, it can even help you save money.


Cleaning For Health Can’t Be Optional

Cleaning for health focuses on best practices that effectively clean in a way that minimizes the spread of disease causing germs and utilizes products and practices to safeguard the health of everyone involved: cleaning employees, your employees and patients. These practices can include the use of color-coded cleaning rags to avoid cross contamination. This helps assure a towel used to clean a toilet isn’t used again to wipe down a door handle. This is important in any facility but nowhere more important that in a facility rendering medical treatment. Proper labeling of cleaning products with specific use instructions is also critical to assure cleaners knows exactly how each product is to be used. Furthermore, training cleaners on proper, manufacturer recommended contact times and dwell times assures disinfectant efficacy. Similarly, utilizing established best practices like “touch point” cleaning for maximum impact where it is needed most can raise the level of your cleaning significantly. Finally, regular equipment maintenance should be implemented to insure optimal operation and effectiveness.


Good Cleaning Doesn’t Happen By Accident

Good cleaning doesn’t happen by accident. The best medical cleaning companies start with a solid plan. If you current medical cleaning company is on shaky ground and isn’t constantly striving to meet your individual needs, it might be time to move on.

Stathakis operates right here in southeastern Michigan delivering effective, professional medical cleaning services. You might say our “treatment plans” vastly outperforms those of our competition. If you want the most effective health care cleaning services for your facility delivered with professionalism, value and responsiveness, please contact us and we can work with you to put together a clear, straightforward, workable plan for your individual facility.

Medical Cleaning Outsourcing Guide

Tags: Hospital & Medical Cleaning

‘Tis the Season of Flus and Colds

Posted by Chris Stathakis on Fri, Dec 28, 2018 @ 02:16 PM

5. tis the season 

'Tis the Season....For Colds & Flus

‘Tis the season for holiday cheer, merriment and celebration, but it is also flu and cold season. When a cold or flu gets a foothold in your facility, it can really dampen holiday spirits. According to the Federal Centers for Disease Control and Prevention (CDC), this time of year has much higher rates of influenza and other respiratory illness than any other. Not only is the flu’s intensity much worse than any other time, the CDC tells us that “between December and peaking in January and February we expect to see the highest rate of respiratory illness and positive tests for respiratory influenza.”

The cold and flu season is a long one and can have a major impact on workplaces throughout the country. Federal and State governments spend a large amount of time and money trying to minimize the impact of colds, flus and other communicable illnesses, but what can YOU do to protect yourself and your employees to minimize the impact of the cold and flu seasons on your bottom line and staff? Absenteeism is a large problem on its own, so it can be especially damaging when it is exacerbated by illness. What steps should you be taking to mitigate the effects of colds and flus in your workplace and what can you do yourself to protect yourself and your employees?


Enlist Your Office Cleaning Company to Help Prevent the Spread of Illness in the Workplace

When your facility is getting cleaned, especially during cold and flu season, it cannot simply be to make it look nice. Your office cleaning company isn’t very effective if your office looks good but is teeming with disease causing germs. Your cleaning company needs to actively invest in making sure your facility is properly sanitized to protect you and your employees from the various colds and flus that makes their rounds this time of year. Cleaning for health has measurable, positive outcomes in your facility that can affect the morale, productivity and attrition rates of your staff.  Cleaning for health has very specific meanings with methods and procedures attached to it. So, what kinds of things do commercial cleaning companies do when they clean for health?

  1. Cleaners observe dwell times and other relevant product instructions so that cleaning products work as intended to eradicate disease causing germs.
  2. They use a color-coded rag system that helps minimize cross-contamination between different cleaning sites.
  3. Cleaners are familiar with different areas of your facility and apply the correct cleaning method to each area.
  4. Cleaners understand the importance of touch points and hotspots and how to properly clean them to reduce the risk of illness around the workspace.

But what are touch points and how does a color-coded rag system help reduce the spread of disease? First, touch points are areas around the office that are touched more often than any other. Some examples might be: light switches, work phones, computer mice, and door handles. Because of the high traffic they receive, they store exponentially more bacteria and other pathogens than other surfaces and are responsible for the majority of illness around the office. Understanding which objects are touch points and how to clean them is critical to employee health. Second, the color-coded cleaning cloth system is as simple as it sounds. Your cleaning staff has a number of different colored rags that are designated for specific areas around the office so that the rag used on the toilet seat isn’t used on the conference room table. While not the only methods your commercial cleaning company should be using to protect your health, they are both good starting points for keeping you and your employees healthy during the cold and flu season.


What Definitely NOT to Do When You’re Sick

Many of us feel that missing a day of work is unthinkable, especially with large workloads and important deadlines to meet. But coming to work sick is a pointless endeavor. Not only are you going to be unproductive and get little work done, you are risking getting your peers sick and further reducing productivity in the office. No one will think that you are tough or strong willed when you come to the office sick, when your feeling sick, stay home and rest so that when you come back your ready to work.


What You CAN Do to Prevent Illness in the Workplace

“Make sure to wash your hands” is a phrase most of our mothers harangued us about constantly, but it isn’t bad advice at all. What's unfortunate is the number of adults that never learned how and when to wash their hands properly. Your hands are the perfect carrier for all manner of bacteria and other pathogens that make people sick. So, it is important to wash them before eating, after using the restroom, and after touching high traffic objects. Effective hand washing should be your first line of defense against workplace illness and should be done by all employees throughout the day. Another important step to keeping you and your staff healthy is coughing or sneezing into your arm instead of your hand. While you shouldn’t be at work if your coughing or sneezing with any degree of frequency, this simple change in habit can help protect others from illness.

Knowing that hand to hand contact is such an easy way to spread illness, another common sense thing to do is keep your hands away from your eyes and mouth at all costs. It is impossible to make sure one's hands are clean all the time and putting them near your mucous membranes is the perfect opportunity for bacteria to invade your body. Finally, when a sink and soap aren’t available, make sure that you have some hand sanitizer on hand (no pun intended). Hand sanitizer solutions with a least 60% alcohol content are effective at removing all manner of bacteria from your hands and can help keep you clean when you can’t wash your hands. Keeping in mind these simple tips about your hands can help spare you and your co-workers illness during the peak of flu season.


When in Doubt, Vaccine it Out

Another basic step you can take to help keep yourself healthy during the cold and flu season is the flu vaccine. While it isn’t and never has been a sure fire way to completely protect yourself from the flu, it has been shown to be upwards of 90% effective. It's a cheap, safe way to protect yourself against the season so it might be a good idea to ask your doctor if the flu shot might be right for you. Getting the flu shot can help protect you from the most prevalent strains of influenza as well reduce your chances of getting your co-workers sick.  

If you need help with medical cleaning, day porter services, school cleaning, commercial handyman services, restroom sanitation services or more, please call Stathakis at 1-800-278-1884.


Tags: Industry Best Practices, Office Cleaning, Healthy Work Environment

Professional, Reputable & Affordable Janitorial Services In Michigan

Posted by Chris Stathakis on Sun, Oct 07, 2018 @ 10:51 AM

 detroit cleaning companies, michigan janitorial services, national janitorial companies

Local Is Often the Better Choice When Considering Janitorial Services

What kind of janitorial services does YOUR facility need? The giants of the national janitorial companies may seem like the way to go when it comes to finding an a janitorial cleaning service, but there are some important factors to consider when looking for your next janitorial company. With a national janitorial company, it isn’t unusual for Facility Managers to report that they feel like they are just one of many, often larger, companies and not at all getting the effective service, responsiveness or attention they had hoped for.


Why National Cleaning Companies Might Lead You Down the Wrong Path

Often, national janitorial companies simply don’t have the time or need to give you the most responsive, personalized cleaning and maintenance when compared to local Michigan commercial cleaning companies. Sure they want your business, but they can also replace it quite easily. By making the decision to partner locally with the right independent business, you are more likely to get a responsive, personalized cleaning service, and you get to help support the local businesses that help drive the local Michigan economy. This not only helps you, but helps shape our communities, create more local business and commerce connections with different suppliers and opportunities for employment and helps keep tax dollars instate. Investing locally in businesses can make a large impact on protecting the health and diversity of our state economy.


Local Janitorial Services Aren’t Just Good for You, They’re Good For Michigan

As a Facility Manager, making the active choice to choose local cleaning services Michigan instead of national janitorial services helps keep jobs and dollars in the Michigan community and economy. This choice will keep local tax dollars here to promote economic growth and benefits the Michigan community in a number of significant ways. But can you do the right thing and still the thing that is good for YOUR business? It is easy to convince yourself that your facility requires a national company in order to get the intensive services you need, but as the age-old adage goes, bigger isn’t always better. Of course, going for small businesses isn’t the solution either.

It all comes down to scalability, companies that are too small don’t have the resources or the manpower to give you the level of service you need, and companies that are too large often just aren’t set up to provide you with a personalized level or service, they have scaled beyond that. Being somewhere in the middle is what you want. If you are looking for reasonable prices, consistently high quality services, customized cleaning plan for your facility, responsiveness as your needs changes and a real partner in the care of your facility, then find yourself the right local Detroit janitorial company.


Which Local Janitorial Companies Will Help You Succeed?

As you have probably seen, local janitorial services and commercial cleaning companies can come in all shapes and sizes. When looking local you’ll find everything from the Mom and Pop style of operation to the start-up business to the large professional Detroit area commercial cleaning companies. The trick to choosing the right operation is finding what meets the needs of your facility best. Most of these smaller operations are likely not going to have the staff or financial resources to meet the needs of larger facilities, or multiple facilities. You best choice is likely to be the larger, more established Michigan building services contractors.

These companies are better able to service larger or multiple buildings, they invest in and offer better equipment as a result of being more financially established. Further, they are equipped to clean and maintain schools, medical buildings, and even industrial facilities. Forging a partnership with a local janitorial and commercial cleaning company can give you flexibility and customization that you may need to meet the needs that are specific to your facility.


michigan janitorial companies, buy local, detroit commercial cleaning companiesThe Important Differences Between A National Janitorial Company & Cleaning Services In Michigan

When it comes to working with a prospective commercial cleaning company, choosing one that is in the middle of the size range is often a good place to start your search. If you are the Facility Manager of a large building or numerous buildings, smaller operations simply aren’t likely to have the resources or staff to provide an acceptable level of service, not matter how much they want your business. At the same time, you don’t want to partner with a large national cleaning service that will simply lose your facility among the hundreds of others that they service.

So, what are you looking for in a cleaning service? First, you are going to want a company that is responsive to your requests and complaints. Communication is key in any partnership with a janitorial services provider. Second, you want to find a company that is both established and experienced and is going to be able to provide the best service as they have the resources and know-how to do so. Further, experienced companies are better able to price their services and adjust cleaning to help meet the budgetary needs of your building. Finally, you need a company that is large enough that it has the resources and financial backing to provide you with consistent, quality service but no so large that you get lost in the shuffle.

A large to mid sized local janitorial company with a record of recruiting, hiring, training and managing very good people is a good prospect. When you contract with such companies you get the benefits of both a large national company and a smaller local company. The most effective janitorial services companies in Michigan are those that have the experience where they have already worked through service issues and business problems that tend to plague newer startups or cleaning companies going through growth and the growing pains that can come with it. They reap the benefits of having purchasing power for bulk items and equipment, lowering prices to you, but they aren’t large enough to lose you in a mess a bureaucracy and larger contracts.


Dependable Service is a Must From Any Janitorial Company

You know what you want, a local Michigan janitorial company that is the right size to give you everything you need, but where do you start looking? First and foremost, look at the practices and methods of your prospective commercial cleaning companies when it comes to their most important asset, their staff. Any and all service business, janitorial companies included, are completely and totally reliant on their onsite staff to actually provide the services that they offer. It is, of course, the onsite staff that is responsible for assuring that your facility gets cleaned and maintained adequately day in and day out. The CEO won’t be there with a mop but where the CEO is likely to be involved is how the company recruits, hires, screens, trains and maintains their onsite staff. Having the best people for the job is entirely reliant on company culture and the practices for rewarding staff that go above and beyond in customer service.

Taking a lead in these areas helps reduce janitorial turnover and almost always improves the quality of service you are getting. Similarly, another important aspect to look at is communication. Cleaning, unfortunately, is not often as straightforward as many of us believe. Mistakes are bound to happen and what really separates the good from the bad companies is the way that these problems are addressed and rectified. Commercial cleaning companies with systems and procedures in place to deliver on promises and to fix problems when they come up are always going to be the best partners. Finally, a janitorial company that provides a transparent price point is always going to be better value than one that does not.


Shorten Your List of Would Be janitorial Services In Michigan With CIMS

Industry specific accreditations like the ISSA’s CIMS and CIMS-GB can make your list of prospective commercial cleaning companies much shorter and easier to navigate. CIMS is a certification offered to building services contractors that requires contractors to demonstrate their mastery of a number of areas of business that directly correlate to effective service and operations. By extension, the ISSA’s CIMS accreditation is a measurement of compliance with the industries best practices and continued innovation in core service areas. CIMS, among other certifications, is by far one of the more demanding and stringent in order to obtain. Any company that has demonstrated their capability by being awarded this prestigious certification have a clear commitment to performing at the highest level in their industry as well as continuing to pave the way for more effective and consistent cleaning and maintenance. When looking at prospective cleaning companies, you can quickly find those that are at the top of their game by looking for the CIMS and CIMS-GB accreditation. Put yourself in the best position to succeed by partnering with a local Michigan janitorial cleaning company that has repeatedly shown their commitment to providing you with the highest quality of service.

janitorial pricing

Tags: Janitorial Services, Made In Michigan

Restroom Cleaning Problems Got You Wiped?

Posted by Chris Stathakis on Tue, Sep 25, 2018 @ 11:04 AM

restroom cleaning, detroit office cleaning, restroom cleaning services

Don't Let Restroom Cleaning Problems "Wipe" You Out

Have your office restrooms got you wiped? Are your office restrooms becoming a funky place? Are you getting a steady stream of complaints about the state of your restrooms? It may seem like common sense, but clean restrooms are probably one the most noticeable benefits of properly executed commercial cleaning. If your cleaning person or team is not properly addressing the needs of your restrooms, it’s going to impact your business. No matter if you manage a hospital, medical building, school, or even a retail establishment, the state of your restrooms says a lot to your customers, tenants and employees about your business and your commitment to quality standards. Ask yourself, “If I went into my restrooms as a prospective customer, how would I feel about this business?” If the answer is not so great, it might be time to start looking for a new restroom cleaning service to wipe out your restroom cleaning problems.


The Red Flags of Bad Restroom Cleaning

Toilet paper or hand towels running empty? Trash piling up? Funky smell? There are some red flags that definitively point to restroom cleaning problems. We have a ton of suggestions when its comes to proper restroom cleaning (we are a commercial cleaning company after all), but let's first look at what the major red flags are that your restrooms are being mistreated. Ahead we look at both big and small restroom problems that can up to a big mess and other more pressing problems.

  • When you walk in the smell is the first thing that hits you.
  • Your restroom mirrors are streaked by water spots and streaks, or perhaps, something even worse.
  • Consumables in the bathroom are often empty, like soap, hand towels and toilet paper among other things.
  • Drains and grating have collected so much dust and dirt that they no longer function properly.
  • Trash cans are perpetually full and overflowing.
  • Stall paneling has been “redecorated” with dirt, gunk, fingerprints and even graffiti.
  • A deep cleaning of the bathroom isn’t regularly performed leading to a degradation of important building assets.
  • The soap dispenser or sanitary containers are no longer in operable condition.
  • The sinks, usually a tool of cleaning, are instead filthier than the hands they were meant to serve.
  • The restroom floor is sticky, dusty and grimy.
  • Sediments and other grime have built up in the bathroom, often ringing toilets and urinals
  • Everything always seems to be damp.


Good Signs Your Restroom Cleaning Company Knows What They're Doing

The most effective restroom cleaning, you’ll find, focuses on everything from the big picture to small details taking into account things like the density of traffic and techniques on how to clean for health. You can’t clean a restroom like you clean the rest of the facility, it requires specific know how and techniques due to the unique nature of what goes on inside. If your commercial cleaning company is neglecting this important, busy area of your facility, business is sure to suffer. Don’t let the place where people do their business ultimately cast a stain on your bottom line. So, what should your commercial cleaning company be doing to make sure that your restrooms are properly cleaned and the helping rather than hurting your image and overall bottom line? 

  • Consumable supplies must always be restocked, the best companies will keep track of traffic in specific bathrooms and plan accordingly.
  • Stall dividers must be clean and free of gum, graffiti and gunk.
  • The room should smells fresh and when you walk in you should be hit by a wave of stench.
  • Trash must be taken out well before it spilling over with its contents or the restroom might require a larger trash receptacle.
  • Routine inspection of the restroom’s fixtures and such should be done to make sure that they are all clean and in working order.
  • Dwell times on cleaning products should be carefully observed to make sure that the restroom’s surfaces get fully cleaned AND disinfected, an important step in minimizing cross contamination and the spread of disease causing germs.
  • Toilet seats and urinals must be disinfected and dried completely.
  • Mirrors should be clean, shiny and streak and lint free.
  • Careful attention must be paid to areas like corners, grates, ceiling vents, and baseboards.
  • The lights in the restroom should all in working order.
  • Your restroom cleaners should conduct a regular deep cleaning.
  • Taking advantage of industry innovations such as chemicals, agitation and extraction to insure walls, floors, toilets, urinals, sinks, mirrors and fixtures are scrubbed and deep cleaned.
  • All feminine hygiene utilities should be properly cared for and stocked regularly.
  • Floors should be clean and dry for hygienics, appearances and even protecting against slip and falls.
  • Grating and drains should be kept clear so that they can function properly.
  • Air vents should be clean and free of dust build up Assuring better overall air quality.
  • Any rags or mops used in the restroom should never be used anywhere else in the facility.
  • Hot spots, high contact points should be cleaned carefully so as to reduce the risk of spreading pathogens.
  • After cleaning is completed, the restrooms should be inspected to make sure that nothing was missed.


Don’t Let Poor Restroom Cleaning Wipe You Out

While finding the best commercial cleaning shouldn’t be as hard as it is, it is worth your time to find the right office cleaning company. The advantage of having a professional, well-trained cleaning staff is clear. If you already have a janitorial service or commercial cleaning service in Michigan and they are keeping your restrooms in tip top condition, consider yourself lucky. If not, it may be time to revisit some of the things you want from them. And if you have already tried to coax better service from your cleaning company to no avail, it may be time to partner with a different, more experienced and more responsive company. Your facility restrooms are a critical component of the overall health and image of your business, don’t let them make the wrong impression or negatively impact your bottom line.


Tags: Restroom Cleaning

School Cleaning: Reducing the Impact of This Year’s Flu Season

Posted by Chris Stathakis on Wed, Sep 12, 2018 @ 08:06 AM

dearborn school cleaning, detroit school cleaning services, livonia school cleaning, commercial school cleaning

School Cleaning: Reducing the Impact of This Year’s Flu Season

School is back in session which means before long it will be that dreaded time of year again, flu season. If you’ve ever had children, you understand that schools are an incredibly effective and efficient breeding ground for all kinds of bacteria and viruses. Just a few sick kids in school and disease causing germs are spread around your campus faster than you can say low scoring test results. Children are effective carriers bringing to both school and home everything from the common cold to stomach viruses and more. When we say kids love “hands on” learning, we aren’t kidding. They put their hands anywhere and everywhere, from their noses and mouths to your facility getting more and more kids sick at record pace. Without careful cleaning, your school could get hit hard this flu and cold season.


Research Shows That Your School Cleaning May Not be as Good as You Think

The ISSA, or International Sanitary and Supply Association, has conducted several studies about the bacterial and viral load in the average elementary school classroom to put together better cleaning guidelines. With this information, professional school cleaning services can focus on cleaning areas that will have the highest impact on reducing the spread of classroom pathogens. So, what areas are the dirtiest and where should you commercial cleaning company be cleaning the most?

  • The average elementary school classroom has a higher bacterial load than most restrooms, even those found on campus.
  • Contaminated versus non-contaminated surfaces appeared to be the same on visual inspection indicating that they had been cleaned by not sanitized.
  • Computer mice were found to possess a bacterial and viral load nearly four times higher than that of most toilets.
  • Key touch points (including but not limited to hand railings, door knobs and other high traffic surfaces) where commonly neglected by school cleaning programs.
  • Athletic equipment, especially athletic mats had the highest bacterial load of any single object in the school as a result of being cleaned with dirty mops, which just spread around filth.
  • In general, most schools suffer from having a superficial level of cleanliness but a low or non-existent level of sanitation in core problematic areas.


Targeted Cleaning of Touch Points Reduces Bacterial Transmission 

The ISSA’s extensive research revealed something that intuition already told us, touch points were the most common way that disease was being transferred from person to person in a school. Simply put, many school cleaning services do not spend enough time or clean with enough frequency to keep these high traffic touch points from being ground zero for a host of different infections and illnesses. For instance, it was found that many school cleaning services were not regularly cleaning and sanitizing shared electronics such as computers despite extensive scientific evidence that indicates they are one of the most commonly contaminated areas in a school campus. 

To be an effective school cleaning service, you have to realize that having a surface or area look clean and be clean are two very different things. When we walk into a classroom, odds are it will appear to be clean, after all, what school district wants to be known for having visually dirty classrooms? But, proper cleaning goes beyond this superficial layer and requires knowledge of key touch points and frequent, proper sanitization habits to help prevent the spread of disease among students. 

Not only does proper cleaning help keep students healthy, it has a number of measurable benefits in different areas of the school. For example, a study based in Arizona State University demonstrated that when common touch points such as desktops were regularly and properly cleaned and sanitized, that classroom absenteeism decreased significantly. Why is this important, you may ask? Absenteeism and standardized testing scores are directly correlated. The more days a student is in class, the higher their scores tend to be showing how impactful proper cleaning can be on the performance of your school.


The Right Company for the Job

What can you do to find a commercial cleaning company capable of cleaning for health in your school? The first step would be to look for prospective school cleaning companies that have been awarded the CIMS or CIMS-GB certification. This stringent and rigorous accreditation is only awarded to companies that consistently demonstrate their ability to provide high quality service that meets the criteria laid out by the ISSA. Of course, sorting through different companies even with your list significantly shortened by this tip can be time consuming.

With a short list of ISSA CIMS certified school cleaning companies, you can at least rest assured that they are capable of effective school cleaning. Then you can search those companies for the best overall partner for your individual district or facility. Looking for help or a change in your school cleaning services? Is in-house school cleaning no longer working for you? Call Stathakis today at (800)278-1884 to find out how you can get school cleaning services that are effective meeting the health and wellness needs of your school as well as your budget.


Tags: School Cleaning

Cut Through the Red Tape & Find Effective Industrial Cleaning Services

Posted by Chris Stathakis on Tue, Sep 04, 2018 @ 10:53 AM

detroit industrial cleaning companies, livonia industrial cleaning, dearborn industrial janitorial, commercial industrial cleaning 

Cut Through the Red Tape to Find Effective Industrial Janitorial Services

Finding the right janitorial service provider for your facility has never been an easy task, but that doesn't mean that your time spent searching is wasted. Finding the right industrial cleaning services company is important, after all, not every commercial cleaning company is up to the job. While commercial cleaning companies come in all sizes and specialties, very few are equipped to handle large facilities, especially those with specific needs, professionally and effectively. Taking advantage of our insider tips and tricks and you can find those companies that stand above the rest in the crowded janitorial marketplace. Get the right industrial cleaning company and maintain your facility at the highest possible standard.


The Best People = The Best Service

As you’ll find with any service based business, if your prospective industrial janitorial services company isn’t serious about their staff, you will be get a reduced quality of service. As such, there are a couple of important questions to ask yourself. Does your prospective Detroit industrial cleaning company service illegally hire and subcontract to artificially lower their bottom line? Do they work to hire, screen, train, and retain the best employees that are the best possible fit for you and your facility? Are they running a criminal background check and drug testing every employee who enters your facility?


Lower Turnover Equates With Improvements In Service

According to national averages, the janitorial industry has an employee turnover rate of nearly 200%. That is to say that compared to other industries, janitorial companies lose and rehire employees nearly twice as often. While high turnover isn’t uncommon with lower wage, lower skill labor, it doesn't have to be thathigh. This high turnover rate is more often caused by a number of poor practices commonplace in the janitorial industry. High turnover is often directly related to a lack of competitive wages, benefits, quality training that raises performance and engagement, and a lack of responsive management that helps good people deliver good work. High turnover may seem like something you shouldn’t have to worry about, after all, it is your industrial cleaning service’s job to find and train new employees, right? Unfortunately for you, a revolving door of staff can cause security problems in your facility, an overall decline in the level of service as a result of inexperience in your facility and incomplete training, and ultimately higher costs and lower value of the service you receive.


Training Paves the Way to Results 

The best manufacturing cleaning companies will invariably have the most comprehensive training programs. While effective training isn’t the only quality of a successful janitorial company, no company that does not have effective and proven training will deliver a consistent level of high quality service. Ask yourself, does your prospective Michigan industrial cleaning company offer solid, proven training specific to what needs to be done in your facility? Are they sending their people to your facility ready to work and to perform at the highest level in the industry?


Transparency, the Difference You Can SEE

There is never an excuse for your janitorial company to provide a quote that is difficult to understand or filled with fuzzy, unclear math. A confusing price point is a fundamental failure of your industrial janitorial company to understand their own services or, even worse, an attempt to hide upcharges or play pricing games to get you to pay more than you need to. No matter what the case may be, any company that fails to provide a clear, easy to understand bid that you can compare to other bids in a meaningful way should not be servicing your facility.


Beware of the “One-Size-Fits-All” Bid

Every facility is different so any janitorial company that tries to use a “one size fits all” type of plan should raise some major red flags for you. Not only does every facility have different amounts of employee and customer traffic as well as layouts, but you as Facility Manager are going to have different concerns and needs than other managers. Perhaps you want to save money and have different budgetary requirements, or your last company had some problems that you need to be addressed. Either way, be wary of any company that tries to base their bid on the square footage of your facility alone. Any professional industrial maintenance services company worth their salt will need much more specific information in order to give you an accurate, fair pricing.


An Effective Cleaning Service has Effective Communication 

No matter how skilled an industrial janitorial company is, people make mistakes and there will be problems and miscommunications that occur.  Problems aren’t what separate a good company from a bad company, it is the way that they are addressed. The first question that should come to your mind when talking to your prospective cleaning company is their plan for handling complaints, hiccups, among other issues. If they can’t answer this question it is clear they are not set up to handle problems or even minor issues and as such, will not be able to respond to the specific needs and modifications that your facility may need. An effective commercial cleaning and janitorial service provider will get back to you with suggestions quickly. They will inform you immediately of problems and then rapidly put things back on track. Further, they will regularly conduct inspections to make sure that you are satisfied with the level and type of service you are getting. As is with any service company, communication is key. Does your current commercial cleaning company regularly correspond with you about issues and solutions in your facility?


Assure the Insurance

The best commercial industrial cleaning services protect you and themselves by taking advantage of all four types of service insurance to mitigate litigations towards them, and by extension, towards you. These four categories of insurance are: automobile liability, general liability, workers compensation and the umbrella policy. Make sure to confirm this coverage with your cleaning partner to make sure that you are protected from costly legal action and other types of risk associated with a lack of coverage.


Why Cleaning Based of Science and Health Standards Matters

Any building is going to be packed with your employees all using public items, so when cold and flu season rolls around, your going to have a lot of sick people shooting up your absenteeism way above normal. The most effective solution to this ongoing problem is having a professional commercial cleaning company that understands how to clean for health. Experienced companies that understand the science behind cleaning for health will use their know-how to halt the spread of pathogens by targeting hot spots, touch points, preventing cross contamination, and properly sanitizing to help keep you and your employees disease free.


Smart Cleaning and Team Cleaning Can Help Get You to Budget

The janitorial and cleaning industry, like many industries, has been technologically advancing at an unprecedented pace. Take, for example, Smart Cleaning. By identifying critical and non-critical services, you can strategically reduce cleaning in certain areas while still maintaining an acceptable level of clean. Essentially, reducing expensive service hours by understanding what is needed and what is not. It takes a level of skill, intuition, and innovation to find these industry specific efficiencies to help reduce costs and improve services without detracting from the overall cleanliness of the facility. Another forward thinking innovation is Team Cleaning. By putting a team in charge of cleaning the entire facility, instead of zone cleaning where a single person gets a zone, responsibility becomes very specific allowing task mastery as well as a reduction in the amount of duplicate equipment needed to help reduce costs. Innovation is the key to reducing labor hours and the amount of expensive solutions and equipment.


A Commitment to Environmental Stewardship Through Green Cleaning

Green cleaning is the buzzword of the commercial cleaning industry, but what can it realistically do for you and your facility? First, green cleaning is a good way to minimize your employees and tenants exposure to traditionally harsh and toxic chemicals used for deep cleaning and sanitization. Second, it can help reduce your carbon footprint so as to garner more LEED points for your building. Finally, it can help maintain a higher level of air quality in the building as well as reduce the amount of waste produced in your facility.


What is an Industry Best Practice?

Best practices can seem difficult to define, but in reality they are quite simple. Best practices are those methods and techniques that are strictly superior to the others that exist. These practices are accredited by managerial standards like: SO 9000, ISO 14001, and CIMS because these certifiers understand that these best practices lead to best results. These prestigious certifications are given to companies whose methodologies range from anything to on-site solutions to management methods that help the company provide your facility with a more effective, more reliable service.  The best industrial janitorial companies use best standards because they are observably better. They are more effective and more efficient, delivering more consistent results to customers.


Shortening Your List with the CIMS Certification

There is a long list of items you should consider when looking at a prospective commercial industrial cleaning company. It can seem complex and overwhelming at first glance. But this last trick should make things a lot easier. Instead of spending hours, if not days, asking questions and verifying the things above with the overcrowded marketplace of potential companies, simply look at their professional certifications like the ISSA’s CIMS and CIMS-GB accreditation to quickly cut down on your list of potential contractors. The certifications demonstrate a companies desire and ability to use the best practices in the industry as well as continue to innovate to bring better service to the table. Instead of starting from scratch, look at a much reduced list of CIMS certified companies and find the best contractor for you and your facility from there.


Tags: Industry Best Practices, Industrial Cleaning

How Much Should You Budget For Office Cleaning?

Posted by Chris Stathakis on Thu, Aug 16, 2018 @ 11:27 AM

office cleaning companies, dearborn office cleaning service, detroit office cleaning companies, livonia office cleaning, downriver office cleaning, plymouth office cleaning, novi office cleaning

Getting Clear & Reasonable Office Cleaning Pricing

Getting an office cleaning price point that is in line with what you are paying for can be a tall order. Not only is the office cleaning company marketplace a crowded one, but many of these companies aren’t experienced enough to accurately price their services. Hard as they may try, they don’t even know what they don’t know yet. Second, many commercial office cleaning companies will lowball their bid for your contract and then slam you with upcharges and hidden fees. Finally, for an office cleaning company to give a well-informed quote in an RFP (request for proposal), you as the Facility Manager need to give them good information about your specific requirements to work off of.


Giving Your Commercial Cleaning Company Good Intel

The best office cleaning bids or responses to a RFP start with good information. So, what information should you be providing? First, you are going to want to provide accurate numbers on the square footage, and not just total square footage but footage broken down by different type of flooring. Each floor type has its own needs and can significantly change your price point. Similarly, you should also provide an estimate if the number of people that work in and pass through your facility. This will give your prospective office cleaning company an idea of how much cleaning your facility will likely need as well as a rough count on the number of consumable items like toilet paper, paper towels, and trash can liners needed to keep your facility adequately stocked.


Site Visits Are Key To Accurate Office Cleaning Pricing

If your prospective Detroit office cleaning company provides a quote without doing a site visit, you should be concerned. A site visit will help pin down aspects of your facility's cleaning that you may not have thought to bring up before. Further, a site inspection can help to identify ways to Smart Clean, do more with less, as well as keep you on budget and your facility on track. Finally, the site inspection isn’t just an opportunity for your prospective Michigan cleaning company to learn about you, it will provide valuable insight on how they plan to handle your account and gives you a chance to ask specific questions that will help you select a future partner in your facility maintenance.


Communicate Your Pain Points to Prospective Office Cleaners

No one wants to relive past cleaning company drama or dwell on what wasn’tworking, but make sure you tell prospective commercial cleaning companies you are seriously considering contracting with your pain points. Most experienced, professional companies can put their years of experience to work and come up with real, workable solutions to whatever problems were particular thorns in your side. Similarly, if you’re last cleaning service provider seemed to have a revolving door of employees due to high cleaning staff turnover, tell them. Take advantage of this opportunity and see how your future partner addresses these issues (hopefully) differently. Finally, if your prospective Detroit office cleaning company knows what’s important to you, they can work proactively to address it.


Get the Most Out of Your Cleaning Service Even with Tight Budgets

Facilities with nearly unworkable budgets for office cleaning are commonplace in our industry. While cleaning will never be easy or optimal with this type of budget, an experienced office cleaning company does know how to do more with less and at the very least make deep cuts livable in the short term. Through a site inspection and careful analysis, we can construct a cleaning plan that will meet your facilities needs and fine tune so that your employees and customers barely notice a shift in service. Ideally, we would all love to have a meaty budget that addresses all facility needs at an optimal level but, unfortunately, sometimes life has different plans. But rest assured, the right office cleaning company can work with you to get your facility cleaned even with tight budgets. Don’t labor under the impression, however, that every company can do this for you. Only the most experienced companies can take advantage of innovation and extensive knowledge to trim work in areas that won’t negatively impact the cleaning of your facility or your facility’s reputation.


Communication Is Essential

Marriage counselors and Facility Managers alike agree, communication is key. Take, for example, your office vacuuming. If you communicate to your building occupants that it takes place every Monday, Wednesday, and Friday then odds are you won’t receive an irritated call on Tuesday complaining about a lack of service. Likewise, by clearly communicating a reduction in office cleaning service as a result of specific cuts to help with budgeting, the better said cuts will go over. Finally, as a Facility Manager, consult with your office cleaning company and building occupants to target specific areas of the building that need to get cleaned and areas that are most important to your employees.  


Reduced Budgets Don’t Mean You Have to Settle

If your facility is getting dirty to the point that complaints are piling up, your budget optimization is either not working or it is too far gone to help your facility. To get the most out of a slashed cleaning budget, talk with your office cleaning staff often to set out a plan with realistic goals. The key to doing more with less is ‘Smart Cleaning’ as it takes thought and planning for a janitorial company to use their resources in a way to help you net the best value for your dollar. A commercial cleaning company does exist that will work with you to come up with a Smart Clean plan and deliver on their promises to you. With a little finesse and due-diligence, you can come up with a work schedule that works for your facility on a drastically cut budget.


Using CIMS to Your Advantage

It takes planning, innovation and experience to offer effective service on reduced budgets and a solid value no matter what price you are paying. The office cleaning companies that can help you effectively are few and far between. To find these companies that actively strive to innovate and work around unique situations in facilities as well as your budget, you should look to tools like CIMS certification. The ISSA (International Sanitary Supply Association) provides a rigorous, high level certification that said company performs at the highest level in the industry repeatedly demonstrating cleaning excellence and a commitment to their customers. Any medical office cleaning company or general office cleaning that meets these standards has demonstrated that they provide an effective, consistent service and is demonstrably more likely to work with you and your budget to make sure that your facility gets cleaned and looks its best while minding your bottom line.

janitorial pricing

Tags: Cost Saving - Pricing, Janitorial Pricing, Office Cleaning

The Secret to Outstanding Office Cleaning

Posted by Chris Stathakis on Mon, Aug 13, 2018 @ 02:50 PM


How Do You Find a Reliable, Professional Office Cleaning Company?

Want to know a secret? You CAN find an effective, affordable office cleaning service that you don’t have to micromanage AND it doesn’t have to involve hours and hours of time searching that you just don’t have. Finding a solid office cleaning services provider that provides both effective service and a real value is an important component of your responsibilities as Facility Manager. After all, not only would the overall quality of cleaning in your building improve with the right office cleaning company, but you wouldn’t have to continuously stay on top of them to make it happen.  That these companies exist isn’t the real secret, the real secret is how to sort through the giant pile of low performing office cleaning companies to find the small handful of commercial cleaning companies that will follow through on their claims. What is more, a trial and error approach to finding this effective and professional office cleaner is often time consuming and imprecise at best. So, how do you sort through the crowded office leaning marketplace filled with snoozers and losers to find a real diamond?  Fortunately, there are a couple of tricks that can make finding the right partner for your facility a clearer and more straightforward process.


CIMS Certification Saves Time & Money Identifying High Performers

Fortunately, the secret to finding the right commercial office cleaner does not involve an oracle, a map, or an Indian Jones style quest for the holy grail of office cleaning services. The time saving, sanity saving secret for finding the right Detroit office cleaning service provider is simply checking to see if your prospective cleaner is CIMS certified. But what exactly is the CIMS-GB certification? Simply put, it stands for: CIMS, or the Certified Industry Management Standard as determined by the ISSA’s demanding accreditation program for office cleaning companies that choose to stand above the rest by implementing the industries best practices in every aspect of their operations. Confirming that your next office cleaning company is CIMS certified will assure you that you are partnering with a commercial cleaning company whose business model is to offer the most efficient, consistent and effective services.


How CIMS Certified Office Cleaning Companies Stand Above the Rest 

I’m sure we have all seen industry accreditations that are given out by the handfuls like free candy at a parade. However, acquiring  CIMS certification is no such easy feat. While the program for certification is voluntary, it requires that the company in question complete a comprehensive analysis of their business practices and meet stringent benchmarks laid out by the ISSA. As such, the CIMS certification can be a powerful tool in finding a good partner. First, any company that seeks out the CIMS certification is evidently dedicated to improving their business and responsiveness to their clients. Second, the companies that receive this accreditation clearly have systems in place that provide consistent and effective service. Finally, while CIMS can not guarantee that a prospective company is a good fit for your facility, it does significantly shorten your list to only the industries top performers as shown through a multifaceted analysis conducted by a third party assessment program. Use the CIMS certification to help shorten your list of prospective commercial cleaning companies and then start looking at price and fit for your facility to help make your job easier. Hopefully this secret can help make the process of finding an office cleaning service significantly easier. Facility Managers we talk to just like you consider CIMS certification to be their “easy button” in terms of helping them cut throw a crowded building services marketplace and make the selection process both more valuable and less time consuming.


CIMS Certification Isn’t A Participation Trophy, It Leads Directly to Better Service

We’ve discussed how the CIMS and CIMS-GB certification is a difficult to achieve accreditation and how to use it to narrow down your list of prospective commercial office cleaning companies. But how does it really benefit your facility and its cleaning? The certification is based upon five core principles:

  • Management Commitment: Management must not only be effective, but also have a vision for what the future of the company and the service they provide will look like.
  • Quality Systems: Has a demonstrably effective framework for delivering consistent and professional service.
  • Human Resources: The best companies manage their greatest asset the best, their people.
  • Service Delivery: Practices and systems to consistently deliver the highest levels of service.
  • Health, Safety, and Environmental Stewardship: Always follows all required regulations as well as promotes workplace safety for their workers as well as their clients

Following these core principles means that the company you contract with will be operating at the highest levels within their industry. The ISSA has already done all the heavy lifting to help you find a professional office cleaning provider faster. The best part? This “secret” tool is entirely free to you! While the company has to pay to become certified, this useful tool is entirely free for you to use. Just by cross checking prospective office cleaning companies, you can cross eliminate the losers and snoozers off of your list and winnow it down to those companies most likely to be a great fit in your facility.


The Secret Revealed

So now you understand the secret. The process of finding the right commercial office cleaning companywill always have its challenges. However, using CIMS certification can help you narrow down your list of prospective companies and take a lot of the guesswork out of the process. While you’ll still need to do your due diligence with whichever company you decide to partner with, ideally this tool will help cut down on the time you have to spend looking and save you stressful, painful and expensive hiring mistakes. To find a janitorial company in your area ISSA CIMS-GB certified, visit the ISSA here.



Tags: CIMS-GB Certification, Industry Best Practices, Office Cleaning

What Is the Future of Cutting Edge Commercial Cleaning

Posted by Chris Stathakis on Mon, Jul 16, 2018 @ 11:04 AM

commercial office cleaning, dearborn commercial office cleaning, downriver office cleaning services, detroit office cleaning services

You don't need a crystal ball to know that technology is changing the way we do business. From chat bots to apps and more, there is no industry that could not benefit from using elements of evolving technologies to create efficiencies in their business making services faster, better and even cheaper. Office cleaning, like so many other industries, is an ever evolving, ever advancing field whose modernizations have and will continue to make work easier, more effective, and less stressful. But how can you find those commercial office cleaning companies that embrace technology, innovation, not just for the sake of shiny, new things but for the sake of improvement and efficiency? How can you identify the professional, effective companies willing, ready and able to deliver to you the highest level of service and a solid value?


Old School Office Cleaning Versus Modern Cleaning Methods

If your office cleaning is still using little more than rags and mops, it may be time to leap into the future with a new office cleaning service. Advances in technology and processes have improved the quality, efficiency, and environmental-friendliness of cleaning by leaps and bounds. No matter what you need cleaned, anything from floor care to restroom cleaning, always make sure you select a commercial cleaning company that is committed to using these new practices, procedures, products and equipment to get the most value for your cleaning dollar. When your Detroit cleaning company is committed to utilizing these industry advances, not only will you office space get cleaned better and quicker, the price you pay may even be reduced because these advances mean that your company can deliver more for less compared to their competitors.


21st Century Cleaning & Innovative Solutions 

We’ve talked about the new innovations in technologies and processes that will vastly improve the quality of the cleaning in your facility, but what exactly are some of these innovations? One example is cleaning companies utilizing methods like low-moisture carpet cleaning because it can be very effective while using less water, less waste and getting carpets into service faster. Those companies that are committed to making high tech cleaning work for both them and you the customer also utilize things like team cleaning over zone cleaning, super efficient Boost floor cleaning machines, HEPA filter lightweight backpack vacuums, and a color coded cloth system to prevent cross contamination. These kind of industry best practices set the tone for an overall high level of service delivery from a Detroit office cleaning company.


Finding A Michigan Office Cleaning Company Ready To Take You Into The Future

The best commercial cleaning companies all have something in common. No matter if you looking for a Dearborn office cleaner, Novi office clearer or a maintenance company based right here in southeastern Michigan, what are some things that you can check for that will ensure you choose a company that will provide the best possible care for your facility? The best janitorial services companies hire the best people, provide them with thorough and complete training, and screen them rigorously. They have processes in place to keep open and frequent communication with you so that you can customize and correct your service as necessary. They always push to find better and more cost effective ways to clean your facilities and use state of the art technologies to do so. The best commercial office cleaning companies take pride in the work they do and are committed to continual improvement so they offer clients the best possible experience over the long haul.


CIMS Certification Can Be a Rocket Ship Launching Your Office Cleaning Light Years Ahead

We’ve talked a lot about what an effective and professional office cleaning company does and why it's important, but haven’t talked about how to find and narrow down your list of potential providers. The first thing you should look at is if your prospective janitorial company is CIMS certified. CIMS, or the Certified Industry Management Standard, is a rigorous, voluntary industry certification that indicates a company is a professional, effective, and responsive service provider and that they have met and exceed the highest professional standards. CIMS certification includes but is not limited to these standards:

  • Management Commitment: Making sure that a company's management is committed to one vision and puts resources behind achieving it.
  • Quality Systems: Putting processes in place to assure that operations are always effective and always forward minded.
  • Health, Safety, and Environmental Stewardship: The company follows the highest standards in regulation compliance, workplace training in safety, and health of workers and the environment.
  • Service Delivery: Ensuring that delivery of the service is consistent and of the highest industry quality.
  • Human Resources: The company makes the management of their cleaning teams a priority.

CIMS doesn’t mean a commercial cleaning company is the perfect fit for your facility, but it is perfect for shortening down the list of potential companies that might be. Not every CIMS certified company is right for your facility, but the company that is right for your facility is CIMS certified.


Tags: Commercial Cleaning

Why Should You Care About Your Cleaning Company’s Culture?

Posted by Chris Stathakis on Fri, May 25, 2018 @ 12:08 PM

stathakis, stathakis culture, company culture, ubuntu

Does Culture REALLY Matter?

As a Facility Manager, should you really care about your janitorial services company culture? While you may not want or even need the finer details regarding what your cleaning company is doing to create a productive, supportive, happy culture, it DOES matter that they have one. But what is culture anyhow? And how how does a company’s culture ultimately affect you the customer?


What Is Culture?

Culture is those values, beliefs and behaviors that contribute to the distinctive environment of an organization. It is based on shared attitudes, beliefs, expectations, customs and those written and unwritten rules that drive an organization. Culture is one of the most difficult things to actively create because it cannot be a “do as I say not as I do” thing. It cannot be faked or put on paperbut not in practice. Culture is what you actually have not just what you want to have.


Isn't Work Just Work, Why Does Culture Matter?

Listen, work is still work, it isn’t a ballgame with a friend or toes in the sand on some tropical island. It is called WORK after all. But work can still be social, fun, rewarding, challenging, connecting and all of the things we as humans thrive on. And even though creating a positive culture requires a great deal of intention and effort, what it DOESN’T require is big dollars. Company culture is not an espresso bar, chair massages, office yoga and the like. It is about recruiting and retaining good people who are well suited for the work. It’s about training those people so that they have the tools to succeed at work and feel good about their contribution. It is having managers and a structure that supports and sees the contributions, small and large, of every single individual that makes up an organization and contributes to its goals and missions. It is a company committed to pulling through losses and celebrating wins in ways that promote learning, accountability, growth and excellence. It is offering your people competitive wages and benefits so they have the extrinsic and intrinsic motivation to get up every morning and do it all over again.


Does a Cleaning Company's Culture Affect the Customer?

So culture is important but how does it affect you the customer? The reality is that a dysfunctional company culture is going to bleed into your experience as a customer regardless of the talent and capabilities of any one employee and really, great employees leave bad companies all the time so in time, companies with culture problems end up with pretty significant people problems. So what are the major benefits of working with a commercial cleaning company or building services company with a really great company culture?

First, happy cultures create happy customers. Employees that are appreciated, valued and satisfied are far more likely to deliver very good service, very often. When employees are consistently treated like just another number, chances are this same culture will translate to how you are treated as a customer. 

Second, inclusive cultures include EVERYONE, including you the customer. On the other hand, ultra competitive company cultures encourage the kind of “I’m number one!” mentality that puts the customer squarely at number two at best.  Companies that encourage their teams to work together, support each other, gently uncover areas for each other to grow and even catch each other’s mistakes often end up creating yet another level of quality assurance that ultimately results in improved and elevated service for you the customer. While friendly competition can push people, in those companies whose culture is TOO focused on competition, rankings become so critical, the idea of who is above you and below you becomes the focus and all too often real teamwork is extinguished.

Third, reliability is created through accountability. There is an old adage that what gets measures gets done, and it’s true. The most effective janitorial companies create service reliability through creating a culture of accountability. A culture of accountability, especially when the focus is positive and growth centered, creates employees that know that the little things DO matter. These teams know instinctively that their efforts to go the extra mile don’t go unnoticed. They are being supported in a culture that rewards effort and achievement and give the employees the positive feedback that makes their extra efforts pay off both internally and externally. These companies have figured out that when employee successes are mapped, measures, praised and rewarded, they get more of them.

Finally, in the best janitorial services companies, employees are empowered to solve problems. When organizations create a culture where their people are encouraged to stretch and grow and are supported to take some risks and get creative, they are less fearful of trying something new. When they don’t have to constantly cover their backs and explain and defend every decision and even misstep, they are far more likely to own up to their mistakes, take ownership of their errors and focus on solving the problem over placing and shifting blame. This focus on “what do we do?” instead of “who did it?” benefits you the customer because the problems are identified and solved faster.


How Important is Culture & What Else Should I Look For?

Of course, a number of things really matter when you are choosing your next commercial cleaning service. Are they CIMS certified? Does a prospective janitorial services company follow industry best practices? Is your office cleaning company committed to recruiting, screening, training and managing the very best people for the job? Is your medical cleaning company aware of the specific regulatory issues in your industry? But the company culture of a prospective commercial office cleaning company DOES play a role in predicting exceptional customer service.

You want office cleaners that have been given the tools they need to do their very best in your facility. You want cleaners who care about their work because their company cares about them. You want teams that work hard to shine because they know they are seen, rewarded and promoted for it. Company culture is not just about the warm fuzzies, though those are nice too. An inclusive culture that values individuals and their contributions to an organization ultimately makes people happy, engaged in their work and positively impacts quality of service and the bottom line.


At Stathakis, our company culture centers around the ideas of Ubuntu. For more information on Ubuntu, Stathakis and what we offer the community and businesses southeastern Michigan, click here or call us at 1-800-278-1884.


Tags: Culture, Learn Everyday, Leadership, Ubuntu

Subscribe via E-mail

Call Me

Have an ExpertContact Me

Latest Posts

Follow Me