It Begins With a Deep Respect for All Individuals

In conversations with successful CEOs and leaders across the Building Services industry, one theme appears consistently: a deep respect for the people who represent the company every day.

In a labor-intensive industry—where up to 70% of revenue goes directly to employee wages—your frontline cleaners and techs are the face of your business. Their performance determines customer satisfaction, retention, and long-term success.

Our Employees Are the Face of Our Organizations

The cleaners and technicians walking through your customer’s building each day shape the perception of your entire brand. When a janitorial company underperforms, the issue is often simple: wrong people in the wrong roles and insufficient training or management to support them.

Effective service companies understand that people must be at the center of their strategy. From culture and hiring to screening, compensation, and performance management, strong processes are what turn good individuals into great employees.

When a company uses structured processes to fill janitorial jobs, it creates a ripple effect across every part of service delivery—from consistent office cleaning to high-performing day porters and reduced turnover.

Does Your Janitorial Company Understand the Importance of Training?

Understanding that people matter is one thing—executing it is another. To evaluate a prospective janitorial company, ask one critical question: Can they clearly show you their training program and proof that every employee completes it?

Many companies “say” they train their employees. Only the reputable ones can show documented proof.

A strong training program ensures:

• employees understand the job and expectations
• specialized cleaning (schools, medical, industrial) is performed correctly
• new hires are prepared before entering your facility

Without verified training, even good people struggle—and service suffers.

If a Janitorial Company Is Failing to Plan, They Are Planning to Fail

Many companies genuinely try to provide good service but simply aren’t structured for it. In janitorial work—whether in Michigan or anywhere else— success depends on how well a company hires, trains, manages, and supports its people.

Poor service often stems not from a lack of caring, but from a lack of systems. Experienced contractors know that reliable cleaning requires:

• formal quality assurance programs
• clear accountability processes
• documented safety protocols (including OSHA compliance)
• consistent background checks and drug testing for every employee

Ask to see documentation. A professional company will have it ready—because they rely on systems, not improvisation.

Find the Right Janitorial Company With the Right People & Processes

With so many janitorial companies available, choosing the right one can feel overwhelming. But many choices do not equal many good choices.

As a Facility Manager, your best strategy is due diligence:

• look for companies built on strong processes
• verify training, screening, and safety documentation
• evaluate how they hire, support, and retain great people

When you partner with a janitorial service that understands how to fill roles with the right people—and support them through proven systems—you gain reliability, value, and peace of mind.