Detroit Janitorial & Cleaning Services Blog

What You MUST Ask When Hiring Janitorial Services

Posted by Mitch Hesson on Wed, Aug 07, 2019 @ 10:33 AM

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Successful businesses all have one thing in common, they share strong and open communication with their customers. A solid and lasting partnership with customers based upon trust and a mutual understanding of needs is always preferable to fumbling around in the dark hopingthings all work out for the best. Do you trust you commercial cleaning service with the keys to your building when no one is around to see what they do? Do you believe they are working hard for you and care about the level of service they provide? Do you believe they are doing their own due diligence with employees, insurance and more to assure safety and minimize liability for all involved? If the answer is “no” or “I’m not sure”, then here is a list of important questions you should be asking prospective cleaning companies to find out if they are the right fit for you:

 

How long has the janitorial service been in business?

If you are looking for trained staff and someone you can trust and rely upon, then you need a company that has years of experience to back up their promises. Yes all companies must start somewhere but you do not want your facility to be a cleaning company’s training ground.

 

Is the commercial cleaning company bonded and insured?

Any professional service based business will have insurance that covers both them and you in case of damages to assets or any issues of liability. It is a demonstration of professionalism, forethought and care when it comes to safety and safeguarding risk. On top of that, insurance is a good sign that your prospective company employs best practices including legal hiring of their staff. 

 

What type of services des the building services company provide?

Every cleaning company is different, and as such they all provide different services. While most offer basic cleaning services like floor cleaning, housekeeping and restroom service, some will offer specialty services. Theses companies that go above and beyond often provide extras like: hot water extraction carpet cleaning, painting, janitorial maintenance, window cleaning, medical cleaning, construction cleanup, and even 24-hour emergency clean ups.

 

What hours do they work? How many people do you need?

As discussed above, each business is different with their services, so look for a company that best meets your cleaning needs with a timeframe that compliments your facility’s schedule. Your office cleaner should work around you, not the other way around. Likewise, the needs of your facility may shift seasonally or situationally, your best bet is a janitorial company with flexible staffing to have the capacity to shift up or down as needed to help you get the service and value you require.

 

Does the janitorial company conduct both basic and specialized training of their employees? 

The well known MSDS (Material Safety Data Sheet) has been changed requiring that the chemical manufacturer or distributor provide Safety Data Sheets (SDSs) for each hazardous chemical.The information offered in the new SDS is much the same as the older MSDS. The main change is that the new SDSs are must be written and offered in a consistent user-friendly, 16-section format. This makes it easier for employees to familiarize themselves and understand the safety requirements of any chemicals they use. Not only does proper handling of such chemicals protect you and your cleaning staff, it is required by law. It cannot be stressed how important it is for cleaning staff to know what they are working with and to have the proper training to handle each respective hazardous substance.

 

Does the commercial cleaning company conduct background checks before hiring?

Any cleaning service worth their salt knows how important it is to conduct thorough background investigations on potential hires. Background checks aren’t just limited to criminal history. In order to get the best service, education, reference verifications, professional licenses, employment history and medical records should be taken into account to protect both you and them.

 

Are they ISSA CIMS Certified?

CIMS-GB is a certification from the ISSA that requires a building services company hit a number of high level business benchmarks that directly correlate with high levels of service for customers.  CIMS-GB certified cleaning companies are the cream of the crop when it comes to building services contractors. Not only does having a CIMS-GB accreditation guarantee that a company is dedicated to performing at or above the cutting edge in industry standards and innovation, but to even be considered for accreditation they need to meet 100% of all required standards and at least 60% of recommended standards. If you are in the Detroit, Michigan area let us know how we can help you! Stathakis offers custom janitorial, painting, and maintenance services for the entire Southeastern Michigan area. Whether you have a simple question or would like a no-obligation quote, feel free to give us a call at 1-800-278-1884.

janitorial pricing

Tags: Janitorial Services

In-House Vs. Outsourcing Office Cleaning: What’s In It For You?

Posted by Mitch Hesson on Sat, Aug 03, 2019 @ 11:17 AM

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With Outsourcing Cleaning, Can You Do More With Less?

With economy uncertainty a veritable certainty, building owners and facility managers continue to look for cost saving measures. But budget cuts that result in a noticeable service decline cause as many problems as they solve. The question is, of course, how do you do more work with less money? How do you get quality cleaning and maintenance with a tight janitorial budget. Can you actually do more with less? Or can you at least reduce services in a way that doesn’t impact the overall quality or perception of your facility maintenance?

In an effort to answer these questions, many companies are turning towards outsourcing commercial office cleaning to get a more cost effective office cleaning solution. Outsourcing your professional office cleaning presents a number of benefits, not all of them financial. Outsourcing janitorial can help you understand and manage costs, improve building services as well as protect your buildings assets. Outsourcing your cleaning to an office cleaning services provider can help you save money, reduce operating costs, and on the whole create a safer, cleaner and more comfortable work environment.

 

The Dollars and Sense of Outsourcing Office Cleaning Services

Of course, the primary incentive in outsourcing your building maintenance to an office cleaning company is to save you money. First, having an experienced, trained and resourced office cleaning service will immediately save you money. This savings is accomplished in part by scale, cheaper bulk cleaning supplies and equipment and the like, as well as hiring, onboarding and training systemized because unlike you, your janitorial company engages in this process all the time. Larger janitorial companies are well established and have a lot of bulk purchasing power so that they save money on equipment, supplies, consumable goods, among other things, savings that are passed along to you.

Outsourcing your office cleaning services saves you all the money and time that go into recruiting, training, screening and managing cleaning staff. Looking at all the money that goes into paying for management, benefits, healthcare, screening and other time consuming administrative and management tasks and it is easy to see the benefits of outsourcing to a professional office cleaning company. Finding the right office cleaners for your building will get more value you for your dollar. Any experience office cleaning company is able to provide a better service for less money (and fewer headaches for you). Cleaning isn’t part of their business, it is their business.

 

With Maintenance, It All Comes Down to Experience

Work on anything long enough and your going to build some mastery of it. The same is true for your office cleaning services company. It is possible to manage your own in-house office cleaning service, but is it really worth your time and money? Is that where your energy is best spent? Having an in-house cleaning service is no small feat, it is most literally like running a business inside of another business. Do you really want to spend time and money learning the ins and outs of the commercial cleaning industry when you could simply pay less for a company that has already mastered them in addition to offloading the responsibility that comes along with it? What it comes down to is that office cleaning companies have years of experience and a singular focus that you likely do not. With all of their resources, time, and money directed towards providing a solid office cleaning experience, they will always outperform an in-house cleaning service.

 

In-House Office Cleaning Can’t Compete With Outsourced Services

It is difficult to balance an in-house office cleaning service and your actual business. The problem is, if you don’t manage your in-house office cleaning service as a professional business, you aren’t going to get the same level of service. Outsourcing your commercial office cleaning eliminates the problems that come with using your staff to handle maintenance and general cleaning and trying to run the ‘business within a business’.

As a Facility Manager, you know how much time comes with managing a team and trying to get what you want from them. On top of that, no matter how much work you put into it, it will never scale. All the training and equipment you have will never be used outside of your building. You don’t generate extra income from competent cleaning staff, in fact, you might actually lose it because of the cost of equipment, supplies and consumables. This isn’t the only problem either, here are some of the core administrative and management responsibilities inherent in managing office cleaners:

  • Health insurance
  • Liability insurance
  • Equipment costs and maintenance
  • Cost of other cleaning products and supplies
  • Direct supervision expense
  • Employee Vacations & Absences
  • Cost to maintain equipment
  • Payroll taxes
  • Employee turnover & retraining
  • Workers comp claims
  • Direct payroll expenses

 

Outsourced Office Cleaning Companies Can Manage Change

One frequent concern we here voiced about outsourcing is “how will we get coverage during times that are particularly busy?”. Certainly not with in-house cleaning! Unlike your in-house cleaning service, commercial office cleaning service providers have enough staff to cover you when their staff get sick or when your experiencing unanticipated higher than normal needs. These companies know that you will sometimes need more service and sometimes less and as such they are equipped to change and adapt according to your needs.

 

Outsourcing Can Help Shield You From Liability

Having an in-house office cleaning service means that you also get all of the liabilities and problems that come with one. As you’ll find in almost any service industry, office cleaning comes with a number of liabilities. Fortunately, when you contract with a commercial office cleaning services provider, you don’t need to worry about them because you are no longer responsible for dealing with them. In fact, many office cleaning companies will insure their own employees as well as you as the facility owner to shield you from third party litigations. It is the same as always, a company whose sole goal is to provide a solid office cleaning experience is always going to perform better, such is the nature of specialization. 

 

Don’t Waste Your Time Managing Something Someone Else Can Do

As a Facility Manager, you probably already have enough managing to do. Outsourcing your office cleaning to the right contractor will help give you less to deal with because you can trust them to deal with problems, both small and large. You get to offload all of the traditional managerial tasks to your contractor so that you can focus on other, more important duties. Instead of dealing with the headache of hiring, training, purchasing equipment and products, repair and maintenance among other time consuming things, your cleaning company will shoulder the responsibilities.

 

Make Your Life Easier In More Ways Than One

Another thing that your larger, professional office cleaning company can do for you is deal with integrated facility solutions. Many office cleaning service providers include an umbrella of services like electrical, plumbing, painting, HVAC, construction cleanup and carpet cleaning among other things. This allows you to get regular maintenance done around your facility without having to go through another contractor or doing any additional due diligence work. If you already have a commercial office cleaning company you trust it can save you a lot of time to take advantage of their services and trained technicians.

 

Sometimes You Need the Best Equipment to do the Best Job

Another way that outsourcing your office cleaning to a professional saves you time and money is through equipment costs. Professional office cleaning companies invest in newer, better, more efficient equipment much more regularly than you would with cleaning service operated in-house. This is because their business is cleaning and arming themselves with effective, efficient equipment advances their bottom line. Due to scale and repetition, everything from equipment to technology to green cleaning to chemical usage is improved with a professional janitorial company.

 

The Real Cost of Using In-house Cleaning Services

What it boils down to is how the math adds up. Will outsourcing your office cleaning to a building services contractor save you time and money or not? It can be easy to compare the full suite of services that a commercial office cleaning company can offer to the payroll of your in-house office cleaning. But this isn’t a fair comparison, if you really want to compare the two you need to consider everything that goes into it:

  • Employee vacations & absences
  • Scheduling and vacation
  • Insurance & Worker’s Comp
  • Employee hiring, training & turnover
  • Payroll expense
  • Cost of equipment, cleaning chemicals, & cleaning supplies
  • Payroll taxes
  • Benefits administration
  • Direct supervision expense
  • Cost to secure, service, store and maintain equipment

Between these different things, the cost in time and money begins to add up. Figure out what in-house cleaning is costing you and compare it to what a prospective office cleaning service can offer. The decision should be clear.

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Tags: Outsourcing, Office Cleaning

Save Money On Your Janitorial Costs With Team Cleaning

Posted by Mitch Hesson on Wed, Jul 17, 2019 @ 05:36 PM

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Specialization Beats Generalization Every Time

Just because you can do everything doesn’t mean that you can do everything well. Like with many other things, statistics bear out that specialization in cleaning services is better and more efficient than generalization. So team cleaning, or cleaning where duties are grouped and performed by a specific team member throughout the building, are significantly more effective than zone cleaning, or cleaning where one person cleans one area taking on a multitude of tasks.

The more duties you give to a single cleaner, the more likely they are to forget tasks or do some tasks poorly. Especially in bigger, more complex facilities, cleaning by zone or floor can result in a single cleaner doing many different tasks, all with their own supplies and equipment resulting in higher equipment costs and less effective cleaning.

Cleaning like this, also known as zone cleaning, each cleaner is required to carry all the required equipment for each task and often causes problems with storage and maintenance all while adding to cost to the service as a result of lost labor hours.

 

When it Comes to Large Facilities, Team Cleaning is Your Best Bet

While some smaller facilities really only need a single cleaner, team cleaning is often a better solution for medium to large sized buildings. Team cleaning has significant efficiency and cost advantages opposed to single cleaners in larger areas. With team cleaning, a single individual handling a small group of tasks with the specialized equipment for it will perform better and use fewer labor hours reducing costs. There are further cost savings because employee training is more focused and efficient, managing and evaluating work is easier and there are reduced costs associated with equipment maintenance and storage.

 

Team Cleaning Is Better For Your Facility & Better For Your Budget

If you are in a budget crunch, you are not alone. Fortunately, team cleaning not only improves cleaning, it can help reduce costs. With team cleaning, individual cleaners perform a small set of tasks all throughout your facility. This might mean only dusting or only emptying trash cans while another person exclusively wipes down counters and windows or cleans restrooms. Many of these teams include a number of specialists depending on the size and needs of your facility. This specialization of cleaning duties helps reduce cross-contamination and also insures that the task is done the right way, every time. This also makes quality control a lot more straight forward because what each person is responsible for is crystal clear. Having a single person vacuum  your entire facility as opposed to a team of many juggling the task between each other is always going to be more efficient. Similarly, one person vacuuming means one vacuum, less equipment cost, maintenance and storage.

 

Reducing Janitorial Costs Means Reducing Labor

In the service industry the highest costs come from labor. So if you want to reduce costs, you have to reduce the amount of labor hours needed. This has always been the case, but an increase to minimum wage in Michigan coupled with changes to healthcare requirements and coverage have compounded such costs to make commercial cleaning more costly than before. The next most expensive category in the cleaning industry is equipment. If a cleaning service is able to effectively combat those costs, a lot of their savings will get passed along to you. Team cleaning is one of the best ways to do this as it minimizes labor hours and the amount of required equipment without sacrificing the quality of you cleaning. How do they do this? Here's a list:

  • Easier training results in cleaners quickly ready to do THEIR set of tasks well.
  • Reduced onboarding cost of employees means lower costs to you the customer.
  • Efficient use of required labor hours means reduced overall costs.
  • Ease of supervision as accountability is straight forward.
  • Absences easier to cover with more specialized task training.
  • Team cohesion as everyone understands his or her responsibilities.
  • Easy customization to the needs of your individual facility.
  • A higher quality of cleaning performed in less time saving you labor hours and cost.
  • Fewer equipment costs/servicing resulting in lower costs for you the customer.
  • The more simple the system, the greater chance of sticking with it.
  • Directives and outcomes like Cleaning for Health & Smart Cleaning are more likely.
  • Better bottom line for both janitorial companies and their customers.

 

Don’t Settle for a Company that Doesn’t Care

If you aren’t completely happy with the quality and price of your current janitorial services provider, than it may be time to start looking for a new one. Any company that makes a conscious effort to offer industry best practices including Team Cleaning, Smart Cleaning and looking for alternatives to save you the customer time and money is going to be a better partner than your average service provider.

Here at Stathakis, we deliver consistent, responsive, effective service and real value for businesses all over southeastern Michigan. With over thirty years in business, we have developed a standard of service delivery that works, just ask our customers. We work hard to create lasting partnerships and offer the businesses of southeastern Michigan the quality, cost-effective janitorial services they deserve. If you are a Facility Manager in Ann Arbor, Detroit, Royal Oak, Farmington Hills, Farmington, Dearborn, Livonia, Troy, Auburn Hills, Novi, Plymouth, and surrounding areas and you are looking for commercial cleaning services, office cleaning, school cleaning, industrial cleaning, medical cleaning or a janitorial company, please contact us to learn more about how we can help make your job at least a little easier and make your facility shine.

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Tags: Industry Best Practices

Is Your Office Cleaning Company Neglecting Your Restrooms?

Posted by Mitch Hesson on Mon, Jul 08, 2019 @ 10:52 PM

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The Message Your Restroom Sends About Your Office Cleaning Services

A well-cleaned restroom is one of those things we take for granted until we are faced with the reality of using a restroom that is less than clean. And in your facility, you might not get the opportunity to visit restrooms and see for yourself just how much your office cleaning company measures up. It can be all too easy to overlook subpar office restroom cleaning, but be sure that your employees, tenants, visitors and customers are NOT overlooking it.

The restroom is one of the most critical areas of your facility for creating a good overall impression of your facility, company, practices, and staff to your customers. No one wants to walk into a restroom with overflowing trash cans, empty toilet paper rolls or the noticeable stench that can be among the telltale signs that your restrooms are not being adequately cleaned. If your office cleaning service isn’t sufficiently cleaning your restroom and making sure that they smell clean and fresh and are constantly stocked, your restroom is going to impart an overall negative impression to the people in your facility.

How do you know if your restroom is giving people the wrong idea? Consider asking yourself a couple of important questions. Is the restroom consistently stocked with towels, toilet paper, soap and any other necessary amenities? Are the stalls dirty, damaged and/or have any type of graffiti or gunk on them? When you walk into the restroom, is there an obvious, unpleasant odor? Does everything seem to be perpetually damp, especially your floor and countertops or visible water collected in places? Are mirrors clean and free of water spots, smudges and worse? Is the floor inside and outside the stalls clean and free of any type of grime, build up, dust, debris or stains?

 

Professional Office Cleaning Must Include Professional Restroom Cleaning

Everyone likes walking into a restroom that is clean and smells fresh, but as far as your bottom line goes, do clean restrooms really matter? The answer is yes and it matters more than you may think. What are the real costs of poorly maintained restrooms? Obviously we all want a clean restroom simply for the fact that it is less unpleasant and more hygienic to use. But how much does having dirty or less than effectively cleaned restrooms really hurt your business?

There are a number of hidden costs that come with not giving restrooms the attention they need. First, poorly cleaned restrooms are a breeding ground for bacteria and can make your employees ill increasing turnover and absenteeism. Second, a lack of clean restrooms has been tied to lower rates of employee satisfaction. Third, insufficient restroom maintenance will reduce employee productivity and increase worker apathy. Simply put, failing to keep up with your restrooms is going to put a significant dent in your overall business and bottom line.

 

The Restroom Checklist to Keep Your Office Janitorial Service Checked In

No one wants an office cleaning company that is checked out. So how do you make sure your office cleaners are checked in? A restroom cleaning check list! Now, if your office cleaning company is already performing up to your standards, they probably don’t need a list. But if you suspect that your office cleaning service isn’t up-to-par there are a number of things that you can check to evaluate them and help get them back on track. At least by communicating your needs with your office cleaning company you can figure out if the partnership can get back on track or if it is time to start looking at different office cleaning companies. Here are the core areas that we feel any Michigan cleaning service should be focusing on to keep your restrooms looking their best:

  • Your restroom can’t reek of toilet odors, toilets and urinals must be cleaned well and often to assure a fresh, clean smell.
  • Urinals need to be sufficiently cleaned including being wiped down, cleaning handles, screen and replacing the urinal block regularly.
  • Office cleaners need to observe manufacturer recommended dwell times to make sure their chemical cleaners are clinging to surfaces long enough to be effective at eradicating germs.
  • If your cleaning company isn’t using best practices, what are they doing? Using the right chemicals, agitation and extraction can insure that walls, toilets, sinks, urinals, mirror, floors are completely clean.
  • Mirrors should be clean, spot free and lint free, and shiny corner to corner.
  • Your office janitorial service provider should place a heavy emphasis on “hot spots”, “high contact”, and “touch points” to drastically cut down on the spread of infectious pathogens.
  • Hard to reach areas such as the backs of toilets need to be cleaned regularly in order to cut down on grime and odor.
  • Trash receptacles need to be emptied regularly, the general rule of thumb is that they should be empty before they are full, not after.
  • All consumable products should be regularly restocked and monitored so that they never run low or run out.
  • No one likes mystery moisture. All surfaces that can get water or other liquids on them should be regularly cleaned and buffed so that they don’t have any liquid staining and aren’t sticky.
  • The vents should be cleaned regularly.
  • Maintaining restroom partitions so they are free of the three G’s—grime, gum and graffiti.
  • The restroom should be regularly inspected to make sure that fixtures, paper and soap dispensers, as well as toilet paper dispensers are in working order.
  • Make sure that all the light bulbs are in good working order.
  • Details are as important as the core cleaning, the corners, baseboards, and ceiling all need to be kept clean.
  • Feminine hygiene dispensers should be cleaned and restocked with new liners put in place as needed.
  • The restroom needs undergo periodic deep cleaning in order to keep issues from piling up and to help protect your building assets.
  • Any grout and tile lines should be clean.
  • After every cleaning the restroom should be visually inspected to note any follow up cleaning or maintenance.
  • Using effective, quality adds to both quality and efficiency.
  • The restroom cleaning supplies should always be well stocked, organized, and stored with proper labeling and safety procedures in place.
  • The cleaning equipment needs to be properly maintained, stored, repaired, and replaced as needed.

 

Restroom Cleaners Must Be Truly Professional

Today’s science has shown us that we need to go a little further than just surface cleaning in our restrooms, especially office restroom cleaning where restrooms see a great deal of traffic. Companies that are stuck in the past and that ignore industry best practices, systems, and equipment are in no position to keep your office restrooms healthy, clean, safe and looking their best. With dramatic improvements in cleaning products, equipment and methods, we can now expect cleaner restrooms faster and for less money. If your commercial office cleaning company isn’t delivering on their promises to you, you aren’t getting the quality or value you and your facility deserve. If they aren’t using the restroom checklist, have poor recruitment and training programs or are generally inexperienced, it’s time to start looking for a new commercial office cleaning service provider. You owe it to yourself and your restrooms to have a more responsive, customized commercial office cleaning service.

 

Commercial Office Cleaning Services That Deliver

Not only are clean restrooms good for your reputation, but they promote a healthy, productive atmosphere. The good news is the office cleaning marketplace is jammed with different companies to pick from, the bad news is there are a lot of duds in the mix. So how can you tell the difference between the professional and the less than professional without wasting hours of your time on a seemingly wild goose chase?

Your best option is to look for those companies that offer a transparent a clear price coupled with a site inspection. Your can then look at how said companies hire, train and retain their staff. The office cleaning industry is a service industry, the quality of the work you receive is entirely dependent on the type of people doing it. Finally, relevant industry certifications can be a great way to see which companies are just average and which go above and beyond.

The ISSA’s CIMS and CIMS-GB certification are rigorous and stringent industry accreditations that demonstrate a company’s willingness to not only match but surpass the industries best practices. Looking at such certifications can be your first line of defense against companies that are going to leave your restroom cleaning lacking.

Office-Cleaning-Evaluation-Tool

Tags: Restroom Cleaning, Office Cleaning

Understanding If a Day Porter Is Right For Your Facility

Posted by Mitch Hesson on Wed, Jun 26, 2019 @ 12:59 PM

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What Could A Day Porter Add In Your Facility?

We find not all Facility Managers are familiar with what a Day Porter is and why they might benefit from one. The answer to ‘what is a dayporter?’ and ‘do I need one?’ isn’t entirely simple as the service itself is highly customizable. A dayporter’s duties may vary widely from on service provider to the next. In simple terms, a day porter is responsible for the day to day cleaning and upkeep of your building(s), whatever that might look like. Day porter staff augment evening cleaning and pick up the odd jobs and tasks that keep your facility running smoothly. You can say goodbye to the abandoned plates and cups lying around your facility. You’ll never have to worry about going into the restroom and finding missing essentials or an overflowing trash can. A solid day porter service can attend to the day to day activities that should be done more timely than waiting on the night time cleaning service. Likewise, because your day porter works during business hours making sure your facility gets what it needs immediately, they are available to get more precise direction on what is most important to you making them a good fit for slightly more involved projects. A day porter can help fill everything from the basic to niche needs of your facility as they come up to make sure that every looks clean and runs as smoothly as possible.

 

Is a Day Porter the Right Solution?

Day Porter services are easy to customize and can really make your facilities look great and function optimally. A day porter is an extension of your own staff, if your staff happened to be comprised of trained cleaning and maintenance professionals. Day porters can offer complete lobby management services and pretty much, whatever your facility requires. Better yet, you get all the benefits of having a fully trained cleaning staff with none of the draw backs. They can serve as an important intermediary between night service providers AND offer you the more timely benefits of day cleaning. You can communicate your needs directly to them without having to manage all the facets of employing a cleaning staff yourself.

 

People Are the Key to a Successful Day Porter Service

Now not every day porter service is going to be as good as the next; it all comes down to the kind of individuals your building services company is putting in your facility. A successful day porter program requires good people. Obviously, a day porter is service work, but moreover, it is a highly specialized and unique position in your facility. The better the fit, the more you’ll get. For that reason, your day porter service needs to be comprised of a person or people that are well suited for the role. The best day porter service providers are going to put the majority of their time and effort into finding the right people to meet your facilities’ unique needs. This means recruiting and keeping competent staff. This also entails all the standard due diligence that comes with hiring for a service position like criminal background checks and drug screening along with anything else industry relevant. The best gauge of the quality of day porter is how they screen, train, and manage their staff. Nothing is a better indicator of competent and professional day porter than solid employee practices.

 

Maximize What You Get Out of Your Day Porter Program

As mentioned, day porters are a great way to get highly personalized care for your facility. However, there are a couple of problems that come up with day porter services that may keep you from getting the most from this service. Because a day porter service fills such a wide and varied set of roles, it is imperative that you identify which are most important to you. It is your job to help prioritize your day porter’s duties. We see all to often day porter services getting overwhelmed with the sheer number of services they are asked to provide because they can’t identify which are important and which can be placed on the backburner so to speak. Without clear direction, it is easy to constantly frontload projects that are easier or more interesting. Some dayporters will also begin delegating certain tasks to the nighttime cleaning service, which can cause issues and confusion. In order to maximize your day porter program, be prepared to communicate with your day porter about what matters to you most.

 

Finding a Balance With Your Day Porter & Nighttime Cleaners

If you have both a day porter service and nighttime service to handle your facility’s cleaning and maintenance, a common problem that can occur is the shuffling of responsibility between the two. It is entirely too easy to push responsibility to the next cleaning team. With an ever-growing list of responsibilities and time consuming work, more often than not, some things will not be finished. Instead, these responsibilities are pushed to the next cleaning team creating an ever-growing snowball of unfinished work. The key to managing the two is a very clear outline of what is expected of each group as well as communicating any issues with your cleaning company so they can resolve issues between the two. Again, communicate with your janitorial services provider, ultimately it is their job to manage issues as you are outsourcing your cleaning to them.

 

Advancing Facility Maintenance with a Reputable Day Porter Provider

With a little management and time, your day porter program can become an indispensable part of your building services. The near instant attention to your needs will keep your facility running smoothly and allow you to focus on running a business, not on trying to keep pizza boxes out of the conference room. When you utilize the services of a professional, reputable Detroit area commercial cleaning company, you can create a lasting partnership that serves you and your facility well. No matter what kind of cleaning you need, whether it be dealing with your high traffic areas with unobtrusive cleaning or restocking your bathrooms and office supplies, or moving things around your facility, a solid day porter service can be an effective, time saving solution to facility maintenance and cleaning.

Day-Porter

Tags: Day Porters

How Much Should Office Cleaning Cost?

Posted by Mitch Hesson on Sun, Jun 23, 2019 @ 12:14 PM

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A Clear Price Point is Critical to a Lasting Partnership

Finding an office cleaning company that can provide you with quality service at the right price may at times feel unattainable. The office cleaning marketplace is filled with different providers all claiming to be the best, and many of them don’t clearly price their services making them nearly impossible to compare. As if that wasn’t bad enough, if you choose the wrong company you are likely to get slapped with all kinds of upcharges and hidden fees without the benefit of professional, responsive office cleaning services. Finally, in order to get a meaningful and well-informed quote in an RFP (request for proposal), you need to have accurate information about the specifics of your facility and budget. Fortunately, there are ways of working with the janitorial marketplace to assure you start with a qualified, capable pool of choices and narrow down from their to pick a cleaning partner that shines.

 

What Your Commercial Cleaning Company Needs to Know

A good partnership with your prospective office cleaning service starts with a good RFP and accurate information. So what information should you be looking to provide to get the best possible service? First, you are going to need to give them accurate numbers on square footage broken down by flooring type. A common mistake is not to have information on floor type, because each flooring type has different care requirements that can significantly change your price point. Similarly, you should provide a rough estimate of the number of people in your facility so your cleaning company has an idea of how building traffic will impact cleaning requirements. This also helps give them an idea of the amount of consumables that your facility needs. That is to say, how much toilet paper, paper towels and trash bags are needed to keep your facility stocked.

 

No Site Visit, no Contract

A huge red flag we often see Facility Managers inadvertently overlook is companies that provide a quote without doing a site visit. A site visit is crucial to helping identify what your facility needs and how well your prospective cleaning company can fill those needs. On top of that, a site inspection can help you develop a Smart Cleaning plan, that is to say, cleaning more with less by identifying how often things need to be serviced and what is critical to your cleaning plan and what is not. Finally, a site inspection is the best time to get to know your Michigan office cleaning company and vice versa. Having a personal relationship with your office cleaning service provider will make it easier to communicate and to build a lasting mutually beneficial partnership.

 

A Bad Cleaning Company Still has Some Use

You may have had negative cleaning company experiences in the past, but you can use them to your advantage. Communicate to your prospective janitorial services provider what works for you and what doesn’t. The most experienced and professional companies will listen to your pain points and work to come up with solutions to make sure that they don’t make the same mistakes. If you had a problem with you previous company constantly switching out their employees impacting your quality of service, communicate this to your future partner. If your prospective Detroit office cleaning knows what they need to focus on, you will get services more tailored to your specific needs.

 

You Can Get a Clean Facility on a Reduced Budget

There is no shortage of facilities that just don’t have the budget to get everything done that that they would like. It is an all too common in this industry. Of course, cleaning solutions are never going to be perfectly budget friendly and it can be a challenge for even the most experienced office cleaning company to create a manageable budget without losing money. But with some finesse and communication, it can be done. With a complete site inspection and thorough analysis of what needs to be done and what does not, a cleaning plan can be made that gives you the services that are critical to the function of your office building without taking you to the cleaners so to speak. In a perfect world, we’d all love an unlimited budget we could spend on our lengthy to do lists without having to worry. Unfortunately, life rarely makes things easy. But with the right cleaning company, you can at least make sure that your facility is getting the cleaning and maintenance it needs even with a tight budget. By taking advantage of industry innovation and tapping into the immense amount of experience your office cleaners have, it is possible to trim out unimportant work without affecting the overall perception of service.

 

Experts Agree: Communication is Essential

The most common piece of relationship advice is never more true than in the cleaning industry, communication is key. Let's look at a simple example, office vacuuming. If you tell your building occupants that service is every Wednesday and Friday, you probably won’t receive angry calls about the lack of service on Tuesday. In the same way, letting your cleaning company know that on Monday it is easiest to clean because of a meeting or some other event, they can be more efficient and responsive to your specific needs With specifics like this, you can cut down on the work done to save money without actually reducing the quality of the service. As a Facility Manager, consulting with your tenants and cleaning company can help you get the most out of what you are paying for.

 

Have Realistic Expectations, But Don’t Settle

If you are having problems with office cleaning or levels of service, your budget ‘optimizations’ might not be cutting it or your current budget may simply not be able to support your facility. To get the most out of a tight budget, you need to talk with your office cleaner and set realistic expectations. Smart Cleaning isn’t some miracle solution that you can fix any budget with. The trick to Smart Cleaning is making tactical decisions to minimize resource usage while maximizing the benefit of using them. A commercial cleaning company does exist that you can work with to get the most bang for your buck. But understanding what is and is not feasible on your budget is important when trying to build a workable plan to keep your offices in tip top shape.

 

CIMS and CIMS-GB Certified Companies are a Great Place to Look

So we know that clear pricing is critical. We also understand that Smart Cleaning is by no means easy, it requires extensive experience and a lot of innovation to construct a solid cleaning plan on a reduced budget. Not every office cleaning company has what it takes to help you keep your facility looking its best well within budget. A good place to start looking, however, is with the ISSA’s CIMS and CIMS-GB certification. Tools like CIMS certification give you good information to make sound choices regarding your office cleaning services. The ISSA (International Sanitary Supply Association) provides a rigorous, high-level certification that a company performs at the highest level in the industry, repeatedly demonstrating cleaning excellence and a commitment to their customers. Any medical office cleaning company or office cleaning service that can meet and exceed these rigorous, varied and stringent benchmarks will be infinitely more likely to be able to properly service your facility on a tight budget.

Office-Cleaning-Evaluation-Tool

Tags: Cost Saving - Pricing, Office Cleaning

Get School Cleaning Sorted Over Summer Ahead of the New School Year

Posted by Mitch Hesson on Wed, Jun 12, 2019 @ 01:55 PM

livonia school cleaning, detroit janitorial services, downriver school cleaning companies

Summer Is Here, September is Right Around the Corner

Summer is finally here. Right about now, parents, kids, teachers and staff alike are ready for a well-earned break. But as long as it takes summer to come, fall seems to show up so much faster than imagined. Are you and your school cleaning company making the best use of summer so that you head into the new school year clean and prepared?

Having a clean and inviting place to learn and study is critical to the success of our students. Creating the right learning atmosphere is an important part of the puzzle when it comes to educating our children. If your school cleaning service isn’t making the grade, scoring well, and delivering the results you, your staff and your students deserve, it might be time to start looking for a new school cleaning company. Summer time can provide an ideal time to evaluate what your facility needs and adjust services to better suit your needs or look for a school cleaning service that is in a position to meet your goals.

 

Your Janitorial Company Shouldn’t be Failing Their Classes

If your school cleaning company isn’t great or even average, it's time to start looking at your other options, for you and the sake of your students. In order to be successful, you need to find a school cleaning company that is willing to put in the work to create a clean, learning environment. School cleaning companies can learn a great deal from other professional janitorial services, real cleaning isn’t just about a mop and a bucket. If you are looking for a new, improved school cleaning service, there are a couple of core areas you should be looking at when considering your options. The best school cleaning services:

  1. Complete professional certifications like the CIMS-GB Certification
  2. Demonstrate specific experience & a proven track record in school cleaning
  3. Offer transparent pricing making it simple to compare janitorial bids
  4. Maintain a consistent record of high levels of safety & security
  5. Employ the systems and consistently deliver effective service
  6. Exhibit a strong grasp of how to get you real value from your school cleaning budget
  7. Provide customized school maintenance solutions, flexibility & responsiveness
  8. Have green school cleaning options and Smart cleaning resources for your facility

 

Is Your School Cleaning Company At the Level You Need Them to Be?

There is no other type of cleaning where experience, safety and security are more relevant than school cleaning. Just as you can’t expect elementary school students to excel in a high school classroom, an inexperienced janitorial services company will definitely not provide the level of service you need in a school setting. Any janitorial company can pick it up given enough time, but do you really want your school to be a training ground for a company that doesn’t understand the fundamentals of school cleaning yet? Any type of educational campus has vastly different requirements compared to your average office or business facility. As a result, you need a well-trained and experienced janitorial service to effectively maintain them. If you are looking for the headache of a lifetime, try partnering with a company that can’t quite grasp what it means to be an effective school cleaning and maintenance service provider.

 

Security is Always the First Priority

Without minimizing the importance of anything else, it would be an understatement to say that safety is the single most critical aspect of school cleaning. Any potential Detroit school cleaning company must have this at the forefront of their priorities and it must be reflected by everything they do, especially when it comes to who is on your campus. This doesn’t just mean employment verification, it means extensive background checks, at a minimum, a multi-panel drug screening and of course, a criminal background check to make sure that you know who is in your school day and night. Further, the people working on your campus need to be a good fit for the work. Having the right janitor or custodian can make all the difference in getting a high level of responsive service and building a lasting partnership between you and your custodial school cleaning service.

 

Teachers Don’t Settle for Fuzzy Math, Neither Should You!

Like many other facilities, many schools are grappling with budget cuts and demands for greater efficiencies. Having a reasonably priced school cleaning company that can meet your needs is a critical component of the value equation. If your prospective school janitorial service can’t give you a clear estimate on what it is going to cost you, that should be a major red flag. Having a clear price point not only allows you to compare costs directly against other companies, but it also allows you to work to refine your budget and focus on areas and services that are most critical. No matter what kind of school or campus you manage, a school cleaning company having a price point as clear as mud should scream a couple of things. First, that they aren’t being honest about what they are planning to charge you or they don’t understand how to accurately price their own services, neither of these good options. Second, if they can’t tell you what you are paying for, you cannot hold them accountable for work that they didn’t do. Don’t fall victim to unclear pricing, it is often a sign of illegal hiring, illegal subcontracting or intentionally cutting corners to slam you with add-ons and upcharges later.     

 

School Cleaning Companies Score High With CIMS-GB

We know how challenging it is to find the information you need to make an informed decision about your school cleaning. As if that wasn’t enough, the time it takes to qualify this information and see how it fits with your facility’s requirements can often seem more of a headache than it is worth. Fortunately, professional and industry relevant certifications like the ISSA’s CIMS and CIMS-GB certification exist to help cut down on the work you need to do to find the right school custodial services company. The CIMS-GB certification, or Cleaning Industry Management Standard, Green Building, demonstrate a company's proficiency and ability to meet the industries highest standards. These types of stringent industry certifications are the best way to find companies that are committed to giving you the best possible level of service and the highest possible value. When you start your search for a new school cleaning company, the best place to start with is CIMS certified companies and then narrow your pool of possibilities from there. Not only will it save you time, these certified companies will often charge no more than their uncertified counterparts providing you with better, more responsive services for the same price. Outsourcing school cleaning to the right school cleaning company can benefit your bottom line and provide a valuable service that will keep your school’s cleaning and maintenance in check.

School-Cleaning

Tags: School Cleaning

Office Cleaning & the Risks of Cross-Contamination

Posted by Mitch Hesson on Fri, May 31, 2019 @ 06:09 PM

office cleaning, cross contamination, detroit office cleaning

Aren’t Cleaning Companies Supposed to Make Your Facility Cleaner?

The whole point of a commercial cleaning service is to make your facility clean and visibly appealing, not to make it dirtier, right? Yet all too often we see janitorial companies through poor methods and a lack of standards, simply spreading bacteria around your facility. One of the leading causes of illness in the workplace is cross-contamination, and if your cleaning service is not using a color-coded cleaning cloth system to prevent it, they are ignoring industry best practices. Your employees are going to all be touching the same surfaces such as computer mice, door handles and phones, so when you commercial cleaning company comes and uses a rag to clean one of those surfaces and then somewhere else, they are spreading the hotspot of bacteria around your building. We all know that touching a commonly touched surface can be a one way ticket to getting sick, so imagine what a filthy towel or rag can do. It only takes one rag being used in the restroom and then somewhere else to start a pandemic in your office. The last thing you need is lower productivity, higher absenteeism, and even the risk of higher turnover rates. Your commercial cleaning company choosing not to protect you and your employees health by ignoring the best janitorial practices is a major red flag and it might be time to start looking for a new cleaning company if this is the case.

 

Is Your Office Cleaning Company Using the Same Rag to Wipe the Toilet & Your Lunch Tables?

It so easy to pick up the office phone or use the mouse at your desk without thinking what might be lingering on it. Help reduce the risk that these simple actions get your employees sick by having your cleaning service invest in a colored rag system to reduce cross-contamination. Not only is it an easy and affordable solution to implement, designating tools like rags and mop heads for specific jobs is a great way to prevent cross-contamination in your facility. It is a relatively simple concept, you assign a color like red to rags used in high risk areas, yellow to lower risk areas like sinks and mirrors, blue for general cleaning such as dusting and green for anything food related. Of course you don’t have to pick these colors but by having a clear visual indication of what should be used where you help drastically reduce cross-contamination in your facility to prevent the flu and other illness all throughout your facility.

 

It Is Simple, Cheap & Effective, What Is Not to Love?

Color coded tools aren’t some secret technique, they have long been a staple of proper janitorial cleaning and if you cleaning company is choosing to ignore it you aren’t getting the quality of service you deserve. It's easy to use and costs almost nothing so there is no excuse not too. Cross-contamination is a real problem and contributes to reduced productivity and absenteeism as well as employee turnover. So, make sure that your cleaning company has a clear visual coding system to protect you from said cross-contamination. It will help keep your facility cleaner and provide for a much healthier workplace without affecting your budget.

 

New System Needs New Trainings

Often it is the case the implementing a new system requires time to train employees with. This isn’t the case for the color-coded towel system. It simplifies the cleaning process and can make it much easier to know what to use where. It does, however, require some reinforcement and supervision. It may be a good idea to provide a chart for which color goes where so that it can be easily checked and there is no room for error. Most office cleaning companies want to protect the health of your facility and this strategy is a clear and simple way to do it. Color coded towels and cloths can even offer employees a sense of responsibility and engagement by enlisting them in the fight to safeguard the health of your facility’s occupants.

 

Accountability Is Key

The color coded rag system can help reduce work for your cleaning staff as well as provide a powerful tool for management. Having brightly colored rags and other tools allow you to quickly get a sense of if individual teams are cleaning as you expect. By simply looking at laundry, you can see how much of each area is getting cleaned and get a general sense of what takes the longest and what isn’t as time consuming. For instance, if you notice a drop off in the number of red mop heads you’ll know that something happened with bathroom cleaning and can follow up to make sure that there are no issues that need to be corrected. While this isn’t the only quality assurance system that should be in place, it can be a powerful tool to keep your cleaning teams on track.

 

Partner With a Company that Takes Health & Safety Seriously

Using a color-coded cleaning system may be a new way of doing things for your commercial cleaning company, but it is a strict improvement to your cleaning system. Not only is it an easy to learn system, it should be relatively inexpensive while safeguarding the health of your building. There is no facility that would not benefit from having a color coded rag system. Everything from medical cleaning to school cleaning to office cleaning are exposed to the risk of cross-contamination and therefore need a way to reduce it. Help control illness in your facility and get the level of service you deserve from your janitorial cleaning company and implement a color coded cleaning system. Stathakis, we use the color-coded cloth system company wide in an effort to further reduce the risk of cross contamination and systemize efficient, health conscious cleaning practices.

Office-Cleaning-Evaluation-Tool

Tags: Industry Best Practices, Office Cleaning

Summer School Cleaning Tips

Posted by Mitch Hesson on Mon, May 27, 2019 @ 07:25 PM

school cleaning, detroit school cleaning, livonia school cleaning

Summer Is An Ideal Time To Tackle School Cleaning

The school year starts and before you know it, summer is upon us again. No matter how much educators and administrators love their jobs, this time of year finds us all counting down the days to summer break. While summer offers a break for students and teachers alike, the heavy lifting is just starting for your school cleaning service. When the kids clear out until late August or early September, it is the perfect time for your janitorial services company to attend to needed school cleaning and maintenance, getting your school back to the clean, healthy, optimal learning environment your students and staff deserve. Ahead, learn how you and your janitorial company can make the most out of summer break in order to get your school in peak condition for the first day of school and the coming school year.

 

You & Your Janitorial Company Must Do Your Homework

School cleaning over the summer functions much better if it is planned and coordinated. Without a plan, September comes quickly and you don’t want to get to the start of the new school year with important maintenance still uncompleted. You and your school cleaning company should create a plan in order to utilize the summer break most efficiently. This certainly benefits your school but it also affords you the opportunity to hold your school cleaning company accountable the work and plan you both agreed to. Everyone should be on board with what the priorities are, a critical path should be created that makes sense given the needs of your school taking full advantage of near empty campus and classrooms.

 

Floor Cleaning Tops the List

Your school’s floor cleaning, detailing, waxing and refinishing top the summer school cleaning priority list as with few people in the building, it’s a great time to attend to major floor cleaning and maintenance. Floor cleaning can be disturbing to the school learning environment and oftentimes, weekends just aren’t ideal times for building maintenance. So summer offers an ideal time to strip, clean and reseal floors. We all understand that Michigan’s weather and your heavy student traffic means flooring takes a real beating. Periodic deep cleaning and maintenance like carpet cleaning, floor stripping and resealing is necessary to extend the life of your flooring protecting this costly business asset.  

 

School Restrooms Deserve a Deep Cleaning

After your building’s flooring, second on the list for a deep cleaning are your school’s restrooms, which get a lot of use throughout the school year. The restrooms on campus are often areas that need some extra attention to get them back in shape. Summer offers an open window to give this area some deep, much need cleaning and attend to any needed repairs. It can be prudent for your school cleaning company to deep clean grout and drains, clean and remove gum, graffiti and worse from the stall doors, clean or touch up walls, clean ceilings, clean and repair vents and light fixtures, as well as make any other needed repairs.

 

Summer Is Prime Time to Clean Out the Janitorial Closet

Want to know the general state of your school cleaning? Look at the janitorial closet. Ideally, you should see a clean and organized closet, with appropriately labeled supplies and safety materials, clean mops and mop heads, well maintained equipment and a system of storing things that makes sense. What you shouldn’t see are dirty towels, dust, soiled mop heads full of hair and dirt, soil left in mop bucket, unlabeled cleaning supplies, and broken equipment. If your janitorial closet leaves something to be desired, it’s likely time to talk to your school cleaning company about getting their act together. Not only is a well organized janitorial closet good preparation for effective school cleaning, it’s the safe and healthy way to do business.  

 

Does Vital School Cleaning Equipment Need Repair or Replacement?

The overall condition of your janitorial closet and cleaning equipment is a fantastic predictor of the overall level of service you are getting from your school cleaning company. When vital school cleaning equipment isn’t adequately cleaned, maintained and stored or is of an overall low quality, it might be time to request that your cleaning company up their game. Your school cleaning company doesn’t have to have every new tool and gadget but overall, better equipment leads to better, more efficient and effective school cleaning services. 

 

Get An A+ In Preventative Maintenance & Go to the Head of the Class

Summer offers a great time to attend to issues that perhaps could not be managed during the school year because they were potentially too disruptive. Similarly, summer offers a near perfect time both get caught up and work ahead on other building maintenance projects. Preventative maintenance, on systems like HVAC,  plumbing and electrical, offers a workable, budget conscious way to minimize failures that would otherwise disrupt classes and learning during the school year. Engage your maintenance provider asking that they inspect your school for potential issues and address them before they become disruptive problems.

 

The ABCs of Green Cleaning

Does your school cleaning company have an effective green cleaning program? Is it meaningful? Does your commercial cleaning company have an energy reduction plan? Green cleaning assertions should be backed up with real training and confirmed results. Green cleaning isn’t just about green cleaning chemicals, it’s about practices and methods and as such, it requires training in the specifics of green school cleaning. 

 

Is Your School Cleaning Company Making the Grade?

Is it time to think about contracting with a new Michigan school cleaning company? If so, thereare some things you should know to help you evaluate prospective school cleaning companies. What things will make or break your school cleaning services? Your janitorial services company should:

  • Provide specific experience & a proven track record in school cleaning
  • Have an established record of the highest level of safety & security
  • Have transparent pricingthat makes it easy to compare janitorial bids
  • Offer green school cleaning optionsand Smart cleaning resources for your facility
  • Utilize the systems and processesto assure effective service
  • Have a solid understanding of how to extract the most valuefrom your budget
  • Offers individualized school maintenance solutions,flexibility & responsiveness
  • Have achieved professional certifications like the CIMS-GB Certification

While it’s never an entirely easy transition, summers are a good time to train and work with a new cleaning company and their staff. Low risk and low stress time to get up to speed and work out the kinks before the new school year begins. Finding the right school cleaning service isn’t without its own headaches, still, taking the time to find the right company will save you time and money years to come.

School-Cleaning

Tags: School Cleaning

Getting an Office Cleaning Company That Will Go the Distance

Posted by Mitch Hesson on Mon, May 06, 2019 @ 02:07 PM

detroit office cleaning, livonia office cleaning, downriver office cleaning, farmington hills office cleaning

Has Your Commercial Office Cleaning Company Fallen Behind

We often see office cleaning companies that start a race strong with a commitment to delivering the highest quality service and slowly lose steam and sight of that commitment. Maybe you have noticed your office cleaning service slowing down, or maybe they were never running a good race to begin with. If you are considering looking into a new office cleaning service, there are some things you should be on the lookout for to help you find an office cleaning service that will help you finish strong. 

In order to know the right direction to go, you must be equipped with better information when it comes to selecting from the crowded and often confusing janitorial services marketplace. It can be all too easy to convince yourself that all office janitorial services are the same when you’ve seen company after company that can’t keep a steady pace and deliver on their promises. And even if you were to find a professional office cleaning service, could you even afford it? Lucky for you, effective, professional, responsive office cleaning companies do exist and with the right information you can find one that meets your needs and your budget.

 

The Mistake Of Too Many Mistakes

People make mistakes and your office cleaning company is made up of people, so mistakes are bound to happen. The critical point is when your office cleaning company goes off course, do they course correct or just keep going off in the wrong direction? And at what point are mistakes being made so frequently that it is detrimental to your service and not worth the money you are paying? The following are some big red flags that we hear from Facility Managers all the time that might tell you that it is time to start looking for a new office cleaning company.

 

Fuzzy Office Cleaning Prices Are A Bad Sign

The first sign your office cleaning service isn’t capable and/or committed to delivering on what they promised is if it's difficult to tell what they promised in the first place. Fuzzy pricing can make it challenging for you to compare different bids and get an idea of what is best for your facility. On top of that, not having a clear plan in place of what your prospective cleaning company has agreed to do makes it difficult to hold them accountable. Don’t get thrown of course and settle for a company that can’t offer a clear and detailed bid.

 

Don’t Stand For A Slow Response Time From Your Office Cleaning Service

Another significant problem Facility Managers frequently deal with is a lack of responsiveness. Of course mistakes are going to happen from time to time, but if your Detroit office cleaning company isn’t quick to alert you of them and take control of the problem, things can spiral out of control in short order. All too often office cleaning companies will brush off problems only to have them come up again and again. It isn’t your job to micromanage your cleaning company, so don’t settle for an office cleaning company that will force you to do so. Any solid commercial cleaning company will have a system in place to handle problems and to allow easy communication between you and your cleaning company. Those that do offer a sign that they take your business seriously and know how to handle problems in an efficient and professional manner.

 

You Can’t Win the Race Without The Right Equipment

You wouldn’t start a marathon in work boots or high heels would you? To be effective you must have the right equipment. In the last decade, the cleaning industry has made huge strides in more effective, green, and efficient solutions and equipment. Having the right equipment for the job can save you time and money and more often than not, older equipment simply doesn't do the job as well. So, if your office cleaning service isn’t using up to date, properly serviced equipment, you aren’t getting the cleaning that you should be.

 

Keep Your Personal Problems Out Of The Office

Like many other businesses, the quality of the service you and your facility receive is dictated by the quality of the people that your cleaning company employs. If your office cleaning company takes shortcuts when it comes to their hiring and training process, you can be sure they will take shortcuts in any other number of areas. Further, far too many commercial cleaning companies will turn to illegal hiring, illegal subcontracting and subpar employee screening to try to make their numbers work. This not only sets you up for poor cleaning, but has major security implications as well. Having poorly screened cleaning staff in your building after hours is a recipe for disaster. It is the responsibility of your commercial cleaning company to provide full background and drug tests, not yours. Finally, poor hiring practices often increase turnover rates, further reducing the level of the service you receive. Paying employees under the table and not providing benefits is a good way to burn out staff quickly. So, before you partner with a prospective office cleaning company, for the sake of your service and safety, ask about their hiring and training practices. If they are in it to win it, they will be happy to share their plan and practices with you.

 

What Is Professionalism And Why Should I Care?

It may seem like common sense but professionalism isn’t guaranteed even when it’s promised. So, what does professionalism look like in the office cleaning industry? It starts with having well trained and well equipped teams that take a serious and effective approach to cleaning you building properly. It's also having open lines of communication to help deal with problems as they come up and to keep you in the loop about what is going on. It is having a thorough screening system and easy to identify uniforms and badges. It’s offering great people the training and management to really win at work. A company that does not operate on a professional level is bound to have other problems that bleed into your service.

 

Professional Office Cleaning Requires Professional Training

Marathon runners don’t just show up for marathon day without any training. Can you imagine? It would be a disaster. Cleaning has evolved from the time of the mop and bucket, it is now built on the foundation of science and the knowledge of what creates a clean and healthy workspace. To be an effective cleaner, you need this general knowledge of how to clean for health and specific industry training. Cleaning for a school versus a hospital versus a general office or industrial plant are all drastically different from each other. Whether it’s best practices, safe chemical use and storage, effective Smart Cleaning strategies or more, solid training benefits you the customer and changes the way people feel about their work, which in turn fosters a more professional attitude. Everyone wins!

 

Commercial Office Cleaning Services Require Accountability        

No matter what you are paying for, even if your budgets are below where they perhaps should be, you can still secure solid, professional office cleaning services. It all comes down to how your cleaning service holds their staff accountable to the work they agreed to do. The best office cleaning companies will often conduct regular janitorial inspections to make sure the work is being done consistently and to the highest possible level. On top of that, they will often meet with their customers to adjust what they are doing to better meet their needs. You and your facility deserve responsive service and accountability from your office cleaning company.

 

Partner With The Company That Knows How To Be A Professional

You are going to come across many commercial cleaning companies that just can’t get it right no matter what they do. Fortunately, there are companies that are professional and effective cleaners that will set you up to finish strong. What are these companies doing to help you get to the finish line? They know how to communicate and how to be responsive to your needs. The best commercial janitorial services know that people are the starting point of effective service delivery and they make their people processes a priority in order to find, hire, retain and manage great people who are a natural fit for the work. They know that investing in high quality equipment and cleaning solutions will benefit you and them in the long run along with improving the quality of their cleaning and the health of your facility. They perform frequent inspections of their frontline staff to make sure they deliver consistently high quality results. Finding an office cleaning service like won’t be easy, but it will be worth it.

Office-Cleaning-Evaluation-Tool

Tags: Office Cleaning

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