Detroit Janitorial & Cleaning Services Blog

Are Problems With Your Commercial Carpet Cleaning Piling Up?

Posted by Mitch Hesson on Sat, Apr 06, 2019 @ 02:26 PM

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The Wrong Carpet Cleaning Service Will Take A Toll On Your Carpet

Carpets can offer your facility a lot of benefits, they can be easy on feet, help dampen noise, improve air quality and when properly cared for look great. But of course carpets come in all different states, some have been newly added to your facilities and others are perhaps older than you are. Fortunately, a reputable and competent carpet cleaning service is going to know how to best help you whatever the condition of your carpet. Maybe you have to squeeze a couple more years out of it before you replace. Maybe you finally shelled out for new carpet and now you want to get as many serviceable years from it as possible. Finding the right commercial carpet cleaning service that knows what it is doing is critical to caring for old carpet, new carpet and everything in between.

When looking for Detroit carpet cleaning, it can be so difficult to distinguish one company from the next. For every solid company you find, there are another twenty looking out for themselves, not your carpet and your facility. Another thing you may notice about different carpet cleaning companies is the difference in the quality of equipment, training, procedures, and staff. Unfortunately, it can be nearly impossible to see these differences until you’ve actually hired the company and they have worked on your carpets. That is to say, after the damage has been done. Picking the wrong Detroit commercial cleaning company can spell disaster for your carpets, your budgets and ultimately, your facility’s care and reputation.

 

Office Carpet Cleaning Can Be Tricky If You Don’t Know What To Look For

Deciding on which carpet cleaning company to partner with is never going to be an easy decision, but there are some telltale signs that can help you predict the kind of service you are going to receive. So, what should you be on the lookout for? The first thing that should come to mind is people. Carpet cleaners are the single biggest predictor of success or failure in carpet cleaning and facility maintenance. A company's staff are the ones that are doing the actual work in your facility. A carpet cleaning company can buy the latest and greatest in fancy new cleaning technology, but it doesn’t mean much if staff isn’t well trained on it. And the work doesn’t stop at training either.

Any competent Detroit carpet cleaning service will also screen their employees with comprehensive criminal background checks, drug tests, and more. Good cleaning doesn’t mean anything if you, your staff, and your facility are at risk. Carpet cleaning staff must not only be trustworthy and reliable, but have the know-how to identify and deal with carpets in a variety of conditions, stains, use correct cleaning methods to improve carpet longevity and cleanliness, as well as decide on which tools are right for the job to save you money and time. On top of this, your carpet cleaning staff should be well versed in green cleaning technology. In recent years the cleaning industry has come a long way and if you aren’t receiving a greener clean, then your cleaning company is dropping the ball and you aren’t getting your money's worth. Finally, make sure your carpet cleaning company has systems in place to address problems as they come up and keep open lines of communication with you.

 

Commercial Carpet Cleaning Prices and What they Don’t Tell You 

Another aspect of the carpet cleaning selection process you’ll be quick to realize and even quicker to get frustrated with is the wide and often inexplicable range of pricing. Obviously it is important to select carpet cleaning services based on your budget, but don’t let it be the only deciding factor. Prices well below market can seem appealing at first, but an important question to ask yourself is how a company can offer such a low price compared to others. 

Often this is an enormous red flag for illegal hiring practices and other forms of corner cutting that will damage the overall quality of your service. On the other hand, it can be easy to convince yourself that very high prices translate to very good service. More often than not, however, you’ll find that price alone isn’t a very good indicator of quality or value. This disparity in expectations can often make it difficult to use pricing as an effective tool despite it being so important. So, what can you do to clear things up?

Most importantly, you should make sure that your pricing is precise and detailed. A clear write up for what you are paying for and why is the best possible way to decide if the price is worth it for your facility. On top of that, ask your carpet cleaning about how they do business and you can see how your money is directly translating into training, equipment, management, quality assurance systems, and cleaning products and decide which company best matches your needs.

 

Finding a Professional and Effective Commercial Carpet Cleaning Company

Your carpets are an investment and one of the first things people see when in your facility. You want clean carpets and longer-lasting carpet cleaning. You want an effective carpet cleaning process. You want carpet cleaning technology you can count on. You want a carpet cleaning service that delivers results. Clean carpets make a positive impression, not to mention the money you save from getting more serviceable years out of them. Partnering with the right commercial carpet cleaning company can offer you effective cleaning service that can save you money in the long run.

Here at Stathakis, we offer a competitive commercial carpet cleaning service based out of South Eastern Michigan that can meet the needs of your facility. We go out of our way to make sure our employees are of the highest caliber and give the relevant training to succeed in your building. On top of that we are resourced with the best equipment the industry has to offer and we feature a wide array of green cleaning products and equipment and can help manage and point you towards an effective cleaning solution for your building no matter your budget. Whether you are looking for an on-demand carpet cleaning or even a subscription based carpet-cleaning program, we are here to help. For more information on how you can keep your floors cleaner than they have ever been, please contact Stathakis at #800-278-1884.

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Tags: Floor Care

10 Things That Will Make or Break School Cleaning

Posted by Mitch Hesson on Tue, Mar 26, 2019 @ 12:59 PM

detroit school cleaning, livonia school cleaning services, dearborn school cleaning, downriver janitorial

Is Your School Cleaning Making the Grade?

School campuses suffer from many of the same issues that we find in other types of buildings and facilities. Their high traffic quickly dirties just cleaned spaces, damage and wear can add up fairly quickly, and their multifaceted nature requires individualized cleaning services. Don't be fooled though, schools present a host of other issues unique to the learning environment and if your cleaning company is not well versed on what a school really needs, service is going to be less effective at best, disruptive at worst. So what does this mean for you as Facility Manager? First, that you need to partner with a commercial cleaning service that has experience working with schools and understands what sets school cleaning apart from general office cleaning. If you school cleaning services aren’t intimately familiar with the service and security that a school setting demands, they won’t keep your students and staff safe or keep the campus running smoothly helping to provide the ideal learning environment. So, what are the top ten things that will make or break your school cleaning?

 

#1 - Knowledge of Cleaning for Health Is A Must Have

Wiping a surface until it looks presentable isn’t all there is to cleaning. In fact, you may be doing even more harm than good just moving disease causing germs around without eradicating them. Michigan school cleaning services that take their jobs seriously know that they need to carefully observe dwell times and touch points among other critical aspects of cleaning for health when dealing with your facility. Is your school cleaning company paying close attention tot hose areas students touch most frequently? It is also critical that there is a green school cleaning in place. Does your school cleaning company utilize green cleaning in their process?

 

#2 – Security Is Vital

There is no issue more important or more relevant today than security and your cleaning company must be focused on assuring the right people are chosen to work in your school setting. It should be a given that your school cleaning company isn’t taking any chances with their staffing. What does this look like? They must take the time to carefully and rigorously screen every person that works on your campus with at least the following: drug screening, stringent, comprehensive criminal background checks, reference and employment verification among other relevant screening. When it comes to your school’s cleaning staff, school janitorial services cannot be taking the easy way out with regard to hiring practices.

 

#3 – Commitment Can’t Be Lacking

A constant hiring and firing of cleaning companies is of help to no one. Your ever-changing cleaning staff will never have time to learn the ins and outs of your facility and it will send the wrong message to staff and parents. But of course you shouldn’t have to settle with a cleaning company with no commitment to you, this is why vetting a school cleaning company before you commit is so critical. The goal should always be to build a stable, lasting relationship with a single school cleaning service provider. No company is going to be perfect at first, but the best will take the time to learn the dos and don’ts of your school and set you up for a long, mutually beneficial relationship.

 

#4 –Safety & Safe Practices

You may know who you are letting in your school, but do you know what you’re letting in? Security isn’t the only way that you need to insure your student and staff’s safety. Not all cleaning products and procedures are appropriate for schools. To insure safety, safe chemicals need to be used and it should be absolutely required and checked that all regulations regarding chemical storage are followed to the letter.  If a janitorial company is taking shortcuts here, thy are likely taking shortcuts everywhere.

 

#5 – Attitude Is Latitude

Ever hear the phrase “attitude is latitude?” The idea being that a positive attitude and growth mindset give you position, direction and help you accomplish all you want. The biggest indicator of the quality of your cleaning company and the subsequent quality of your cleaning and service is their attitude towards their work. Companies that care about the work they do will have staff that are positive, enthusiastic, and excited to take on the challenges of your school. Attitude isn’t about rote perfection, it’s about caring that the work is done well and caring about your customers. If a company really cares, good work grows from that.

 

#6 - Flexibility & Responsiveness = Better Service & Better Value

Anyone that has attended school knows that they can be unpredictable places that change from year to year, day to day and even from hour to hour. The number of students, the mix of class types, after school activities, athletics, programs, events, and budgets mean that every day is going to look at least a little bit different. For this reason your school cleaning company needs to be able to respond and adapt to the constant flux and be flexible and responsive to your school’s specific and individual needs. In this era of shrinking school budgets, you cleaning company needs to be able to scale up and scale back their staff and services as you need.

 

#7 – Accountability Is Key

Things are always going to go wrong, that isn’t the issue, not knowing who you need to speak with to get things back on track is were the real issues begin. A solid school cleaning company will make sure that you know who to get in touch with and deal issues before they spiral out of control.

 

#8 – Communication Matters

In schools the “learning curve” is often referenced, and the same goes for your school cleaning service. Keeping open lines of communication between you and school janitorial services is the only way that you can keep your school in peak operating condition. The best Michigan cleaning companies are going to have provably effective systems in place to keep those lines open and running without hitches to deal with problems as they inevitably show up.

 

#9 – Compliance Is Critical

No matter what the area, chemical storage, screening practices, hiring regulations, insurance, or data safety, the rules exist for a reason and your cleaning company must be complaint on all of them. There is no place for a service provider that cuts corners inside something as important as your school.

 

#10 – Cleaning Industry Best Practices

It should go without saying but when it comes to school cleaning services, best practices are a must. Whether it be the use of effective, tested, modern equipment, proper background checks and security practices, safer green cleaning chemicals and practices, a school is not the place to be taking shortcuts. The school environment is the best place to implement all of the things we know make for safe and effective cleaning. Don’t settle for less from your commercial cleaning company.

 

Finding A School Cleaning Company That Hits the Top Ten

As we might expect of anything school related, it all comes down to you doing your homework on possible school cleaning services. Your best bet is always going to be looking for a company that offers a green cleaning program that fits your budget and specific needs. Among other important things is to check for is a comprehensive training program and clear commitment to the industry's best practices. Any competent school cleaning provider will always be happy to show you exactly how they train their staff. Similarly, any professional cleaning service will have an effective system in place to make sure you get the best possible results in your facility and makes it easy to address problems and resolve them as they pop up, not after they have spiraled out of control. You can use relevant industry accreditation programs like CIMS-GB. Such certifications can be a powerful tool for quickly narrowing down your list of companies to only the best. If you do your homework, your school cleaning service is sure to pass the test!

School-Cleaning

Tags: School Cleaning

Is Your Commercial Cleaning Company All Promises But No Action?

Posted by Mitch Hesson on Tue, Mar 19, 2019 @ 11:14 AM

detroit commercial cleaning company, livonia office cleaning, dearborn janitorial services, downriver cleaning companies

Is Your Commercial Cleaning Company All Promises But No Action?

Finding people that will TELL you they are going to do great work and deliver on their promises to you is easy. Finding people that will actually DO great work and in fact, DELIVER on their promises is quite another story. Were business more accountable in the past or do we just like to imagine the past a more idyllic, simpler time? So many commercial cleaning companies will make promises about their service in order to secure your business. However, like in any business, promises can be easy to make and hard to keep. So, ask yourself as a Facility Manager, is your current office cleaning company actually doing what they said they would? Are they living up to what they promised you and your facility? Are they living up to what you hoped? Are they delivering a reasonable level of service in your facility? And if not, how can you as Facility Manager sort through the promise breakers to find a reliable office cleaning company that will consistently do their best to deliver on their promises to you?

 

Don’t Let Your Cleaning Service Give You Little More Than Lip Service

No matter how well priced a service may seem, if you have to chase down your cleaning staff to get it completed, it isn’t worth the money. Getting less service than you need is never really a bargain at any price. As a Facility Manager in a demanding position, you need your office cleaning to get done without you having to be constantly on top of it, after all, isn’t that one reason you outsourced your building cleaning? Incredibly enough, in the building services industry, sometimes just doing what you say you’re going to do goes a long way with customers. So it’s so disappointing to find your cleaning teams continually failing to meet your expectations and deliver on their promises. Worse yet, when you finally take the time to complain and let your commercial cleaning company know you aren’t happy with the level of service and they still don’t fix the issues, it can be down right frustrating. You are likely inundated with other things that need to get done aside from trying to manage your supposedly professional office cleaning company. Not only that, but with tighter budgets and more responsibility, you’ll find that if you focus on your office cleaning service you won’t have time for other important tasks that really need your attention. After all, there are some things only you can really do, making sure your commercial cleaning company is getting their jobs done really shouldn’t have to be one of them. What you and every Facility Manager need is a janitorial company that will do what they said they would in terms of services, without being repeatedly reminded.

 

Shopping Locally Has Some Major Upsides

As the Facility Manager of a large facility or multiple facilities, it can be easy to think that perhaps we need to work with a large, national commercial cleaning company in order to get out needs met. What few fail to recognize is that there are very few instance in which you need a national janitorial company to clean and maintain your building. In fact, often these very large national janitorial companies can make it harder not easier to get customized, responsive, consistent cleaning services. Think about it, to such a giant company, providing connected and customized service is a pretty big ask. For most facilities, a large local Michigan commercial cleaning service can offer nearly all of the benefits of the national janitorial company with all of the benefits of a local Michigan janitorial company. Not only does it help keep tax revenue right here in Michigan, you’ll find that these larger, local commercial cleaning companies have all the benefits of the “big national guys” without any of the drawbacks of those very small cleaning operations. Not only do they have the manpower and buying power to service larger facilities at a reduced price, they aren’t so large that you’ll be lost among other contracts allowing you to get a customized cleaning experience tailored for your facility. It’s not unlike Goldilocks and the three bears, when it comes to janitorial companies, often the national companies are “too big”, the smaller operations are “just too small” and the mid to large size established, professional companies are “just right.”

 

People Are the Cornerstone of Any Service Company

Any responsive, professional service company has an understanding that their staff are their single most important resource. Think about it, it is the front line office cleaners, custodians, day porters, medical office cleaners and such that come in and out of your facility each day. It is these people who are in the field, in your facility, moving about your building doing the care, leaning and maintenance. As such, the frontline staff need to be well trained, and above all, a good fit for your facility in order to ensure success. So when talking to prospective commercial janitorial companies, make sure to ask about their people services and processes to get an idea of how any prospective cleaning company sees and treats the people who will be providing services in your facility. A company that takes time to recruit, screen, and hire employees correctly will have a lower janitorial turnover rate and subsequently provide a better service. So ask any prospective cleaning company, how do you recruit employees, how do you screen them, do you do comprehensive background checks? What does your employee training look like? How do you manage and motivate your teams to do their best work? Companies that take these steps will almost always want to show you what sets their teams apart.

 

Find The Company That Has It All

Your facility is likely not only in need of basic cleaning and often it can be difficult to coordinate multiple contractors to get things like repairs, floor care, carpet care, construction cleaning, handyman services, window cleaning, preventative maintenance and other types of janitorial services done in your facility. However, this can all be avoided if you contract with a single Maintenance company that offers a wide menu of related services. This will not only save you time but also money because working through a single company allows you to negotiate with the same point person. It is easier and more affordable to offload needed tasks to a company you already trust and have a relationship with.

 

The Clearest Pricing Is The Best Pricing

When you go to the grocery store, would you buy something that didn’t have a price tag that you could understand? Most of us wouldn’t so why would you settle for a commercial cleaning company that does the same thing? A transparent price point allows you to easily compare janitorial bids apples to apples style so that you can determine what is truly best for your building. Second, an unclear bid is often a sign that your prospective cleaning company is either inexperienced or that they are intentionally trying to obscure fees and other charges. Don’t partner with a janitorial and commercial cleaning company that won’t or can’t give you a clear, accurate building quote, your planning and budgets require it.

 

Does Your Professional Cleaning Service Understand Cleaning For Health?

A solid office cleaning service doesn't just clean to make things look good, they clean using the science of bacterial and viral spread to make sure that what looks clean actually is clean. The best of these companies understand touch points, how to effectively reduce infection and disease, cleaning for health, proper restroom cleaning, Smart Cleaning, and Green Cleaning processes as well as which chemicals to use where. If you are partnered with a company that isn’t cleaning with health in mind, you are putting yourself and your employees at risk, especially during cold and flu season. Well-trained office cleaners will not only keep your building sparkling they will help you maintain a clean, healthy work environment.

 

Referrals And Certifications Are Powerful Tools For Finding Your Next Partner

The best way to find a solid commercial cleaning company is through the recommendation of another trusted industry professional. Similarly, you can also use relevant industry certifications like the ISSA’s CIMS (that is, the Cleaning Industry Management Standard) to help you determine which companies have demonstrated their ability to provide a superior standard of service. CIMS certification measures a number of areas that translate directly into better service for you the customer. While there are no quick tricks to finding the right commercial cleaning company for your building, this certification can help you narrow down your list of prospective office cleaners, and, with a little research, you can find a partner that will service your facility at the highest level for a long time to come. You deserve better service, fewer headaches and a commercial cleaning services that will keep the promises they make to you.

Here at Stathakis, we combine state-of-the-art innovations in office cleaning and care with proven training and industry practices to give you the service your facility requires. If you need office cleaning services, connect with Stathakis. For more information on how you can get offices cleaner than they have ever been, please contact us at #800-278-1884.

 janitorial pricing

Tags: Commercial Cleaning

Commercial Handyman Services Help Tackle Maintenance Backlog

Posted by Mitch Hesson on Tue, Mar 12, 2019 @ 03:38 PM

Detroit commercial handyman service, commercial handyman livonia

Is Your To-Do List Threatening To Topple Your Desk?

Even experienced Facility Managers occasionally get swamped by the amount of work they have piling up in their inboxes and on their desks. And with so many other responsibilities, it doesn't take much before things feel like they are threatening to spin out of control. A little unplanned maintenance issue here, a little hiring problem there and you have yourself a recipe for overload. These pile ups are bound to happen from time to time, especially if you don’t have regular preventative maintenance in place. So, if you are falling behind and in a perpetual game of catch up, one of the best ways to keep yourself from getting bogged down is by enlisting the help of a professional commercial handyman service. Not only can a handyman service attend to day-to-day problems before they ever reach your desk, but they can also manage preventative maintenance and work on projects that you have been putting off for more pressing issues. Now of course, you are probably thinking “Of course I would love some help, but there is no way that I have enough money in the budget to afford that?”

 

Is The Price Of Commercial Handyman Services Getting You Down?

Sure you want to tackle your expanding to do list, but you don’t want to topple your carefully planned budgets in the process. There are a couple of important things to consider when deciding if you can afford a handyman service for your facility. First, when you partner with a solid commercial handyman service, you are creating a partnership that benefits you both. Your maintenance company gets ongoing work and you get to move to the front of the line paying less than you would with a steady stream of new, individual contractors. Second, you have to balance the long-term benefits of having a handyman service with the pain of short term costs. Things are going to go wrong in your facility and invariably it is going to cost you more to get a last minute repairman out to your facility than to have a regular, established relationship with a handyman performing regular inspections and preventative maintenance. Think about it, if your HVAC system break in the middle of summer it is going to cost a small fortune to have someone drive out and fix it as opposed to having your contracted handyman service fix the problem or have made sure that the problem never happens in the first place. Third, having a partnership with a professional handyman service rather than hiring a handyman or team is always going to be less time consuming. Having to deal with wages, benefits, overtime costs, healthcare and other associated costs will take your time away from managing your building. Outsourcing your handyman service is a good way to save you time and money.

 

Don’t Start From The Beginning Every Time Your Facility Needs Maintenance 

If every time a maintenance issue comes up you have to find a new contractor to fix it, it is little wonder that you have so much work piling up. Finding a contractor often involves lengthy appointments to assess the problem and suggest remedies, price negotiations, scheduling and often waiting ridiculous amounts of time to get simple services completed. On the other hand, a solid, professional commercial handyman service is always ready to go whenever you need them. Even better, your commercial handyman service already has knowledge of the ins and outs of your facility and how to diagnose, price and complete work while causing minimal disruptions to normal traffic flow. What if every time you needed carpet cleaning you didn’t have to scour the marketplace to find a reasonable quote. Or when you needed electrical done you already had a contractor that you trusted could do the job? Having commercial handyman services is a cheaper, faster, more effective way to handle maintenance when compared to dealing with multiple contractors or trying to go it alone.

 

What Should You Expect From A Handyman Service?

If you are on the fence about outsourcing your building maintenance to an experienced professional, it can be helpful to get a sense of what services they can offer you. While not every service provider will offer the same thing, generally, larger maintenance companies have a vast network of industry professionals and technicians that are all skilled in a variety of maintenance tasks. Here are some services that many commercial handyman services can provide you: 

  • Lock and Door Repairs
  • Carpet Cleaning
  • Water Clean Up
  • Floor Restoration
  • Wall Repair
  • Electrical Repairs
  • Window Cleaning
  • Caulking and Glazing
  • Painting & touch-ups
  • Ballast Replacement
  • Door/Hinge/Hardware Repair
  • Light bulb changes/Light fixture installations
  • Construction Cleanup
  • 24/7 Emergency Repairs
  • Roof Inspections
  • Exterior Power Washing
  • Comprehensive building inspection
  • Carpet/Tile Repairs, Restoration & Replacement
  • Office Furniture Moving & Assembly
  • HVAC preventative maintenance & repairs
  • Painting/Wallpapering
  • Plumbing Repairs
  • Ceiling Tile Repair/Replacement
  • Life/Safety Audits
  • Remodels/Alterations
  • Group Relamping

 

Outsourcing Is The Way To Go In More Ways Than One

With an established, reputable, experienced building maintenance company, you can get quick fixes to your maintenance issues, go straight to the front of the line, extend the life of your property’s assets, forecast better, cut maintenance expenses and even plan work around your needs. If you are in a long term contract with a commercial handyman service, it means you can get the help you need at anytime without having to put in all of the leg work every time you need help. Don’t go through the time consuming, beyond frustrating process of looking for a contractor every time you need help, contract with a professional handyman service to save yourself some time and money and keep your facility running without fail.

 

How Customization & Experience Affects Service 

You may have an exact of idea of what you want done in your facility but think that you simply don’t have enough work to necessitate ongoing service. Or, perhaps you have the work that needs to be done but you don’t think your budget can support a professional handyman service provider. Fortunately for you, most professional handyman services can adjust and customize their services to varying levels of work and a variety of budgets. The best commercial handyman services know that there is no one-size-fits-all service and they work to find the best solution for you. So don't think that just because you are on a budget or don’t have an immense amount of work that needs to be done that you can’t have an effective, affordable handyman service.

 

The Direct Benefits Of Outsourcing Your Handyman Service

There are some clear upsides to outsourcing you maintenance to a professional handyman service. Not only will it help you manage your ever growing to-do list, but it can help reduce the time and money associated with finding and contracting with an independent service provider each time you need a fix in your facility. Further, it means that you don’t have to worry about buying, maintaining, fixing, replacing and storing you own equipment and other necessities, Finally, you’ll have immediate access to industry professionals that can help not only with small tasks but can take on larger, more difficult projects that you may have been putting off. Not only can you avoid the premiums of individual contractors but you have a responsive service that you already trust to do the job correctly the first time. Let your handyman service do the work so that you can focus on your business.  

 

Let Stathakis Help You Tackle YOUR To-Do List

If your to-do list feels out of control or you feel like your job has become you running around trying to put out maintenance fires, it may be time for you to make a decision that will benefit you and your facility for years to come. Making the choice to outsource you building’s maintenance needs can help stabilize maintenance costs and assure that you get service when you need it most. Partner with a company that has a solid reputation and over 35 years of experience. To get more information or to schedule a free consultation, call Stathakis at 1-(800) 278-1884.

Day-Porter 

Tags: Commercial Handyman Services

Effective Office Cleaning Improves Employee Morale & Productivity

Posted by Mitch Hesson on Fri, Mar 01, 2019 @ 12:37 PM

detroit office cleaning, detroit comemercial cleaning, livonia office cleaning

Many of your fellow Facility Managers have already likely determined the solid benefits of having an effective, professional, reliable commercial office cleaning service provider. Unfortunately, there are still Facility Managers who have all but given up hope of good service settling instead for a below-standard janitorial company. Is it that they don’t want better cleaning services? Fewer complaints? A better value? Of course not, it’s likely more a function of either feeling like all commercial cleaning companies delver poor service or not having an understanding of how to tell the good cleaning companies from the bad.

Why is it worth putting in the extra time and work to hire a professional, reputable commercial office cleaning service? With ever tightening budgets, you can’t afford to throw good money out the window on a cleaning service that just isn’t delivering. With a more effective building services contractor, not only can office cleaning be affordable, if can even save you money by increasing employee productivity, morale and helping to attract new customers. Having a commercial cleaning company that you trust and that provides real value is a excellent way to save money in the long run and keep your facility looking its best. As such, being saddled with an incompetent commercial cleaning service may end up being what costs you.

 

Don’t Try to Give Your Employees Cleaning Duties

If you are already running on tight budgets, it can be tempting to delegate some cleaning to your staff. This eliminates the need for a commercial cleaning company, right? Especially in smaller offices, far too many managers will try to enlist help from certain employees to keep the facility cleaner. As it turns out, your receptionist won’t be particularly happy to have to clean up the toilets after colleagues use them. Now cleaning isn’t any more or less important than any other job, but for an employee that was hired specifically for one set of tasks, it may feel that way. On top of this, cleaning tasks are always going to be put on the back burner for the work that your staff was hired to do. This leaves most building cleaning and maintenance poorly done or abandoned all together. Often this will lead to an unclean work environment that stems from a lack of proper cleaning causing higher absenteeism, lower job satisfaction and generally more problems between employees.

 

An In-House Cleaning Service Gives You More Work Without Tangible Improvements

You may also be thinking that it would be a better idea to hire your own cleaning team for your facility. At least then you have some control over it right? Sure, if you really prepared to wholeheartedly take on another full time job of cleaning management, background checks, training, firing, as well as all of the administrative work that goes into managing cleaning staff? More often than not, you will be certainly be better off devoting this time and energy into improving your own chosen business and bottom. Between healthcare costs and the money and time involved in administration of more employees, there are significant costs associated with employing over contracting. Similarly, running a cleaning service is going to have some very different skill sets and responsibilities than your chosen industry. Even if you understand what it takes, it is likely better to devote your limited time towards other important areas.

 

Find the Right Commercial Cleaning Company & Let Them Do What They Were Hired To Do

Successful business people understand that there are major advantages to hiring an expert. The more experience a business accumulates, the more they know. It is as simple as this. When you partner with a professional, effective cleaning service, you will get professional, effective cleaning in your building. As an added bonus, such cleaning might even be cheaper than you think it is. As it turns out, more experienced companies know how to more accurately price their service and have had years to work with other Facility Managers on a budget.. As such, they have honed their service to be effective even when your cleaning budget is less than optimal. Similarly, through scale they get cost saving measures you would not running a smaller in-house cleaning operation. Another important aspect to consider is that a professional, experienced commercial cleaning companies have a more clear understanding of federal and state regulations that govern them. While it may seem obvious, this means that you don’t have to waste time familiarizing yourself with these various regulations.

 

Commercial Cleaning Equipment Presents a Cost You Don’t Need

When a company is primarily focused on cleaning as their core business, they have likely spent the time and energy needed to secure the best prices on the quality supplies and equipment to keep your offices sparkling clean. As such, you can avoid expensive chemicals and cleaning equipment that can cost you thousands for even the most basic models and let your commercial cleaning company handle it. Even better, it means that you are not responsible for servicing, repairing and storing said equipment. Of course, you are going to need to work with your commercial cleaning company at first to get things running smoothly and work out any kinks. However, the most professional cleaning companies will quickly get on their feet and do their best work in your facility. On top of this, many of these companies will have added services that can be really useful. For instance, carpet cleaning, hard floor stripping and resurfacing, drywall repair, painting, carpet cleaning and more. It can be very helpful and efficient as you have a one-stop-shop for the bulk of your building maintenance needs. 

 

Your Time And Effort Belongs To Your Facility

For many Facility Managers, running a commercial cleaning company isn’t a lifelong dream just waiting to be realized. Let a solid, professional commercial cleaning company meet the maintenance and cleaning needs of your facility. Having your own cleaning staff is time consuming and requires a lot of resources that are better directed towards your facility. Hiring a commercial office cleaning company will give you and your employees more time to focus on tasks and issues central to your business and the bottom line.

Finding the right office cleaning company to partner with in your facility can be a big ask. CIMS can help clear a path that while not making the process easy, at least makes it easier. Here at Stathakis, we have spent over thirty years developing a standard of service delivery. We have worked hard to create lasting relationships with our customers and offer the businesses of southeastern Michigan the service they deserve. We are proudly CIMS certified and committed to the continual improvement that has made us a valued partner to the businesses of southeastern Michigan.

If you are a Facility Manager in Ann Arbor, Detroit, Royal Oak, Farmington Hills, Farmington, Dearborn, Livonia, Troy, Auburn Hills, Novi, Plymouth, Downriver or surrounding areas and you are looking for commercial cleaning services, office cleaning, school cleaning, industrial cleaning, medical cleaning or other building services, please contact us to learn more about how we can help make your job at least a little easier and make your facility shine. To find an office company in your area ISSA CIMS-GB certified, visit the ISSA here.

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Tags: Office Cleaning

Are Office Cleaning Complaints Piling Up?

Posted by Mitch Hesson on Tue, Feb 26, 2019 @ 12:10 PM

office cleaning, detroit office cleaning, livonia office cleaning, dearborn office cleaning, troy office cleaning, downriver office cleaning

Is a Constant Influx Of Complaints Piling Up?

When your inbox is bombarded by complaints about cleaning, cleaning that has not been finished and restrooms that haven’t been cleaned properly, it’s a pretty good indication that you have a problem with your commercial office cleaning company. As Facility Manager, you likely outsourced your cleaning to what you thought was a professional office cleaning company so that you wouldn’t have to deal with such problems, not to make them more frequent. If it seems like your office cleaning company has been asleep at the wheel, and your inbox is a steady stream of grievances against your office cleaning company, it is time to find a real solution.

 

How To Tell If Your Commercial Cleaning Company Is A Mess In Itself

Are unclean restrooms and low performance noticeably reducing the quality of service in your facility? The problem could be related to the turnover rate of your professional cleaning service provider. If your commercial office cleaning services have a constant influx of new staff replacing more experienced staff, you’ll find that the quality of your office cleaning is reduced significantly. It takes time to train new employees and even longer for them to become acquainted with your facility and its specific needs. The most effective commercial cleaning company is proactive rather than reactive. A proactive office cleaning service will perform inspections regularly to keep an eye on their own people. Further, if they see a trend of poor service as a result of high turnover, poor training or poor fit, they will take steps to address the problem before it becomes an ongoing issue. The most effective cleaning companies in the industry have solid communication skills to address problems.

 

Where Office Cleaning Companies Go Off Track

Some Detroit office cleaning companies are just after your money with little thought to excelling at service, but typically, the common problems of cleaning come down to a lack of systems in place to assure quality rather than a lack of good intentions. Being a professional in the office cleaning industry is no easier than any other business and as such should never be left to the inexperienced. Still, startup costs of office cleaning can be on the lower end, creating the overcrowded marketplace you are bound to see when looking for such a company. Still, office cleaning requires no less skill or care. Partnering with inexperienced office cleaning companies will almost always yield the same result. You will get unclear pricing as they are still learning to accurately price their services, inconsistent results, high turnover, poorly trained employees and a lack of communication. Every cleaning company has been there but the more experienced among them have already worked these kinks out.

 

Finding the Office Cleaning Company That Really Stacks Up

When company after commercial cleaning company delivers consistently poor levels of service, it can feel like they are all the same. In reality, however, they are not. In fact, there are a number of quality commercial cleaning companies that consistently deliver the highest levels of service. So, what is the trick to finding office janitorial service that measure up to what your facility needs? First, you have to look for value over cost. Naturally, you don’t want to over pay for your cleaning service and you have budgets to meet, however, no amount of cost savings can make up for a company that simply isn’t doing the job. Second, the most effective and most professional Michigan office cleaning services should have procedures, processes and systems in place to assure effective, consistent, responsive office cleaning service, including:

  • Regular inspections of janitorial and commercial cleaning services in your facility
  • A thorough understanding of the security needs of your facility as well as a clear, well documented employee screening and training system
  • A comprehensive Green cleaning solution that fits in your facility
  • A complete system and set of procedures to make sure your cleaning service is meeting its commitments
  • The ISSA’s CIMS certification or another relevant industry accreditation to demonstrate a commitment to a high level of service
  • The manpower to meet your changing needs
  • Solid communication skills to address problems and changes as they come up

 

When Is It Time to Sack Your Office Cleaning Company & Start Over?

If your office cleaning service isn’t meeting their commitments or just generally causing headaches in your facility, it is time to make a choice. One path you could follow is to sit down with your current service provider and rework your contract so that you can get your cleaning plan back where it is supposed to be. This usually works best with companies that started with a quality service and slowly went off track. However, if you have been unsatisfied with the performance of your office cleaning company for some time now and you have already communicated that with little or no change in service, it is time to find a new company. Finding the right company for your facility to ensure a consistent level of service is probably the smartest decision you can make for your facility.

 

Finding an Office Cleaning Company That Will Deliver

If you have gotten this far then you have decided it is time to start from the top and partner with a new commercial cleaning company. As such, you must be wondering, “how do I find an office cleaning company that fits the needs of my facility, my budget and will help me avoid frequent complaints I am getting about facility cleaning?” The process of finding a new cleaning company can be daunting, especially because there are so many cleaning companies that come in all different types and sizes. You have everything from your national janitorial companies to your mom and pop cleaning services, and everyone in between. Sure, you can ask around, check references and do the due diligence it takes to weed out the fakers but that all takes time, the one thing we are pretty sure you don’t have enough of. If you are anticipating a changing of the guard with your office cleaners, you should know about the ISSA’s CIMS or Certified Industry Management Standard. The CIMS accreditation is an industry specific certification wherein the research needed to vet prospective cleaning companies has been done for you. Looking for this certification can help you find the partner that will provide a high level of service in your facility and help cut down on the number of complaints that you have been getting.

The best way to make sure that your office cleaning delivers is to have a professional, effective, and most importantly responsive Detroit office cleaning and janitorial company. Here at Stathakis, we work with all types of businesses to keep their workplaces clean and healthy. We utilize industry best practices to offer our customers an exceptional level of service. We also understand that the people that clean your facility are as important as how they clean your facility. As such, we go well beyond industry requirements when it comes to screening, hiring and training our teams. Can we help you? If you would like to learn how we help Facility Managers just like you with effective janitorial services all while staying on budget, please contact us at (800) 278-1884.

Stathakis proudly serves the Southeastern businesses of Ann Arbor, including Detroit, Royal Oak, Farmington Hills, Downriver, Farmington, Dearborn, Livonia, Troy, Auburn Hills, Novi, and Plymouth.

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Tags: Office Cleaning

Rising Minimum Wage Could Spell Disaster For Janitorial Service's Costs

Posted by Mitch Hesson on Tue, Feb 19, 2019 @ 11:58 AM

 

michigan minimum wage, detroit janitorial companies, detroit office cleaning companies

How Michigan’s Rising Minimum Wage Will Change Janitorial Pricing

In the state of Michigan, legislation has pushed up the minimum wage resulting in the small but impactful raise from $8.15 in 2015 to $8.50 in 2016 to $8.90 in 2017 to $9.25 which went into effect January of 2018, and now again $9.45 for 2019 starting in late March. This is all while the federal minimum wage is just $7.25 an hour. As an industry that is largely pinioned on its employee base, pricing can be severely impacted by an increase in such costs. While we can try to absorb these changes to limit the impact on your business, it is easy to see how challenging manage operational cost increases without passing along some of this price to you, the customer. That being said, you as the Facility Manager are still under pressure to keep your janitorial budgets under control. Let's look at a couple of ways that commercial cleaning companies are responding to higher labor costs to make sure that your cleaning budget isn’t further impacted while maintaining an effective level of service. For many of the most experienced, consistent, effective cleaning companies, it is a combination of some of the industry's best practices like:

  

The Difference Between Team Cleaning & Zone Cleaning

Team cleaning has been demonstrated again and again to be strictly more efficient than the traditional zone cleaning. To zone clean is to divide a building up into areas, assigning a specific cleaner or cleaning team to each respective area. While this may seem like a common sense approach to cleaning it can present a couple of problems, namely duplication and specialization. Take for example the process of cleaning one floor, it must be vacuumed or mopped (or both), dusted, surfaces cleaned, trashes emptied, and restrooms cleaned. This requires a large amount of equipment, consumables, and other products for each cleaner to do their job. Further, to properly complete these tasks, each cleaner must be familiar with the specifics of each task that goes into cleaning a whole section of a building. This is a challenging task and can often lead to incorrectly completed work. Team cleaning instead sends a group of people, each with assigned tasks to do throughout a facility. Each person is a specialist in their own right working on one specific item or process for each room. This way, each individual is better trained in their task and doesn't have to move large amounts of equipment from room to room helping to increase efficiency and decrease overall cost. Similarly, if you have a vacuum specialist, a floor cleaning specialist and a restroom specialist, for example, you do not have to outfit each individual cleaner with the equipment and supplies to do a variety of tasks. It is cheaper and far more efficient.

 

Industry Innovation Can Help Keep Prices Low

Like every industry, the janitorial industry has gone through a number of technological advances in the past few years. As a result, commercial cleaning has become increasingly more effective and more cost efficient. As an example of, the Clarke’s Boost floor cleaning machine, through case studies, has been shown to reduce labor costs by over 80%. While investing in this technology has a high associated cost, the efficiency it offers and reduction in hours can help keep janitorial and commercial cleaning prices down despite a rising minimum wage. Another technology that drastically changed the industry is HEPA filtration backpack vacuums, which allow cleaning staff to cover more than twice the area in a facility in the same amount of time as before. Additionally, the HEPA backpack vacuums also helped reduce repetitive motion injuries as well as improve indoor air quality compared to traditional vacuums. As you can see, not only does innovation in the commercial cleaning industry reduce labor hours, it also improves the health of your building by implementing greener, more sustainable technologies.

 

How to Use Smart Cleaning to Keep Prices in Check Without Letting Go of Quality

Implementing Smart Cleaning in your facility can help you keep costs down while living with the rising cost of labor in Michigan. To Smart Clean is to strategically target certain services while reducing others to help reduce the overall cost of cleaning while maintaining a similar, livable level of quality. Strategicallyis of course the key word. If your level of service suddenly drops off you are sure to be flooded with complaints and numerous other ancillary problems. The key to effective Smart Cleaning is two things: first, use a cleaning company that is experienced enough to know what can be cut back on and what cannot. Second, find a company that is willing to take the time to understand the ins and outs of your building as well as your specific needs so as to best implement Smart Cleaning in a way that works well for you and your facility. Smart Cleaning isn’t just a phrase that you can throw at your commercial cleaning company and expect results, it requires forethought, innovation, customization and above all, commitment. By cutting tasks that can go undone intermittently, you can significantly reduce your cleaning costs. When applied by an experienced company, you'll find you can reduce your cleaning hours and cost without drastically lowering the quality of your cleaning.

  

Janitorial Turnover Can Hurt Your Cleaning and Your Wallet

Any service businesses’ single greatest resource is their people, this is in part why rising labor costs have a big impact on Michigan cleaning companies. Employees are key to delivering quality service but the commercial cleaning industry can be notorious for its employee turnover. So, when you come across a janitorial company that actively works to reduce their turnover rate, you are very likely to benefit from their endeavors. Why is that? Mainly because the cost of bringing in new employees with any degree of frequency is a very large expense as it entails recruiting, screening, hiring, and training among other things. Add to that newer employees are more inefficient as they are learning and mastering their responsibilities. This is of course unavoidable, but if your cleaning company is a revolving door of new hires, they are really always in training mode reducing the quality and value of the cleaning services you are receiving. The higher the turnover rate is, the higher the cost is going to be to you, not to mention that the quality of your cleaning will be reduced by the constant changing of the staff that is cleaning your facility.

 

Use Open Book Pricing to Your Advantage

Open Book Pricing is when a janitorial company literally opens their books and shows you how they break down costs and profit. The benefit of this type open communication is that you can see exactly what it is your paying for and exactly what the hard costs are for your janitorial company. What you should be expecting to see when it comes to hard costs is the following:

  • Direct Costs (often in the form of consumables like cleaners and other paper products)
  • Labor
  • Taxes
  • Management Fees
  • Employee Benefits
  • Insurance
  • Profits

In terms of expenditures, the highest expense will always go to staffing, and with the increase in minimum wage, this number will only go up. The best companies in the industry will look to position their business model in such a way to avoid passing on the cost to you by utilizing techniques like Smart Cleaning and by investing in efficient equipment. However, if you need fixed hours, the cost is going to go up. Taking advantage of industry innovation can help keep prices level, but understand how the rising wage impacts the price of your janitorial and commercial cleaning service provider.

 

Managing a Rising Minimum Wage Without Sacrificing Service

Inevitably, Michigan’s rising minimum wage will have an impact on costs in a number of industries and the janitorial industry is no exception. Still, there are things to be done with both you and your janitorial company making adjustments to try to keep costs as level as possible and still keep your facility well maintained. Are you looking for better service? Better value? More consistency? Reach out and let us show you how we can make your facility services work for you rather than against you.

Stathakis proudly serves the Southeastern businesses of Ann Arbor, including Detroit, Royal Oak, Farmington Hills, Downriver, Farmington, Dearborn, Livonia, Troy, Auburn Hills, Novi, and Plymouth.

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Tags: Janitorial Services, Industry Best Practices, Janitorial Pricing

Value Is the Real Goal in Janitorial Services

Posted by Mitch Hesson on Mon, Feb 11, 2019 @ 05:14 PM

livonia janitorial services, detroit janitorial services, plymouth janitorial services, stathakis

Crystal Clear Pricing Is A Must For Any Successful Partnership

So often janitorial bids are confusing and difficult to understand when in reality cleaning prices should always be crystal clear and certainly easy to compare. We know that finding the right janitorial company to partner with can be a difficult task, especially given how many companies there are here in Michigan from which to choose. Not only are is it a crowded janitorial marketplace, there are so many different level providers and so many other factors to consider when trying to decide what company will be the best long term fit for your facility.

 

What Makes Up A Janitorial Bid?

No matter how much we would all love if effective commercial cleaning and janitorial services were easy to find, effective and affordable, that just isn’t the case. Deciding upon your next cleaning company doesn’t have to be a shot in the dark if you are armed with good information. First, what’s really in a bid? Every service industry, janitorial companies included, must account for hard costs like insurance, taxes, labor, benefits, cleaning supplies and more. As is with any service business, the largest hard cost is the price of labor, especially considering the changes to minimum wage here in Michigan. Aside from this, you also have your facility’s needs to consider. For instance, budgetary requirements, your building’s traffic, and maintenance needs among a host of other things. In order to provide you with the most accurate information about the cost of cleaning your facility, your prospective janitorial company is going to need to know these factors as well as information like square footage, the number of restrooms, floor type and any other details that can help them build an accurate quote. Site visits can also be an important component of accurate janitorial bids.

 

Too Low & Value Falls Apart

In an era of ever tightening budgets, we are all looking for a way to trim costs. Still, keep in mind when negotiating costs that there needs to be a balance between reducing the cost to you and making sure your prospective company is still turning a healthy profit. Go too low and your commercial cleaning company simply won’t be able to do the work you need. Janitorial companies have hard costs especially with regard to labor hours. They need to be able to cover their costs in labor, equipment, administration, supplies, and most importantly, net a reasonable profit margin. Without that they won’t be in business for long. So, when looking at prices for your commercial cleaning company, you have to consider what it costs your janitorial services company and what it costs you and strike a healthy balance.

 

Don’t Use Price As Your Only Gauge

If you are using lowest price as the sole basis for deciding on a Plymouth janitorial company, you are not likely to like the results. Getting a company that fits your bottom line but doesn't do the work promised or the work you need isn’t a good deal at any price. Getting your facility's needs met is the first priority of any potential partnership between you and an Ann Arbor cleaning service. This doesn't just mean that they sometimes provide the level of service required, it means that they consistently deliver on their promises to you and adjust according to what you need. While price will always factor into choosing a contractor, it should never be the only factor.

 

Beware the Very High & Very Low Prices

There is an important distinction that needs to be made between price and value. If you are receiving poor or inconsistent service at a rock bottom price, you might like the price but you aren’t getting what you need. Another way to think out about it is paying to have your facility not cleaned. No one would ever say “Hey! That is a great deal on not having my facility cleaned!” And the flip side of this is that high prices are not a guarantee of better service. You have to look beyond price t determine if you and your facility are truly getting value. All too often you will ask for a number of janitorial quotes and the prices will not actually reflect the reality of what your facility needs, value or what you will really end up paying. Many companies simply don’t know how to accurately price their services. Low prices can be a way of securing your contract and then boom, you are hit with hidden charges and fees and high prices are usually a result of inexperienced bidding. As Facility Manager, you should be looking for the company that offers a reasonable and clear price that falls within your janitorial budget. As such, you deserve to get clear bids and transparent pricing to help you make the best decision for your facility.

 

Why The Cheapest Price Is Not Likely The Best Value

Cheap prices are always going to be tempting, especially if your budgets are tight to begin with. Unfortunately, very low prices are often a red flag for activities like illegal hiring, subcontracting, low quality service, and pricing games. Still, it is all to often the Facility Managers convince themselves that as a result of their budget that they have to partner with a bottom of the barrel commercial cleaning company in order to make ends meet. Never settle for a company that isn’t going to provide a consistent level of quality in their work regardless of their price. The best cleaning companies in the industry understand that many Facility Managers are in the same position and actively work to come up with custom cleaning solutions to make sure that your facility gets cleaned properly without going over budget. By taking advantage of industry proven practices like Smart Cleaning and Team Cleaning, you can streamline your cleaning to only include the essentials while removing other expensive services that your facility does not really need in order to operate effectively.

 

Some Janitorial Companies Understand How To Do More With Less

Experienced, professional janitorial companies know which services can be cut and which cannot in order to help you meet your bottom line numbers. They know that cutting service to areas without thought and planning will immediately cause an influx of complaints and calls that will cause all kinds of problems. Cuts have to be smart, strategic and planned. For instance, maybe the conference room can be cleaned once or twice a week, while restrooms must be cleaned every evening. The right commercial cleaning company will be able to work directly with you to make these calls to get the core areas of your building serviced without showing an appreciable loss in service to your tenants or employees. For smart cleaning to be effective, however, your cleaning company needs to have a detailed and complete understanding of the ins and outs of your facility. This means that you need to do a complete walk-through and sit down to create a plan based on traffic patterns and unique building requirements. Smart Cleaning, done correctly, will give you the tools you need to still get a high level of consistent service without going over you cleaning budget.

 

Don’t Settle For Overpriced Services That Don’t Deliver, You Can Do Better

It is always a balancing act between a reasonable price and a reasonable level of service when it comes to commercial cleaning. You don’t want to overpay for your cleaning service but at the same time you don’t want to accept the first unbelievably low bid you get as you likely won’t like the results. The goal of course is value, that point where price and quality meet to give you the most bang for your janitorial buck.

Here at Stathakis, we deliver janitorial services and building maintenance services to Southeastern Michigan including: Genesee County, Livingston County, Washtenaw County, Monroe County, Wayne County, Macomb County, St. Clair County. We offer effective, professional office cleaning services to the cities of Detroit, Ann Arbor, Farmington Hills, Dearborn, Farmington, Livonia, Plymouth, Downriver, Royal Oak, Southfield, Troy, Auburn Hills, Novi and more.

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Tags: Janitorial Services

Effective Commercial Cleaning Services Don’t Have To Be A Fantasy

Posted by Mitch Hesson on Tue, Feb 05, 2019 @ 01:30 PM

detroit commercial cleaning, livonia commercial cleaning, dearborn janitorial

The Myth Of The Perfect Commercial Cleaning Company

While finding the right commercial cleaning company for your facility isn’t always going to be a fairytale with the perfect happy ending, it is certainly a worthy quest to embark upon. Still, it can feel like a futile pursuit. Maybe this is in part because many cleaning companies will offer promises of service that seem straight out of mythical stories where they are the one and only hero cleaning company that can vanquish dirt in your facility. Finding a company that not only makes promises but can actually deliver on them is quite a feat. While finding a janitorial company that can and will deliver effective, consistent, high quality service is the goal and we have a couple of tips and tricks to make sure that you can find the right company for you and your building without having to go on an epic, lifetime journey slaying monsters and dragons along the way. Don’t give up on your quest to find the best commercial cleaning company just yet.

 

Blind Bids & Cloudy Pricing Don’t Lead to Happy Endings

It happens all too often that a Facility Manager will accept a less than clear cleaning contract thinking. Maybe they are mesmerized and hopeful about finally getting the service they need but all too often they find that promises disappear in a poof of air or worse, that it was all a devious trap. Many cleaning companies will offer unbelievable, mythical prices, too good to be true as some would say, and it can be easy to convince ourselves this is what we need. However, these low, unclear prices are often a sign of two things. The first is inexperience, a company that lacks experience in janitorial and commercial cleaning will often not know how to properly construct a bid leading to inaccurate, unclear pricing. Second is that a cleaning company is trying to hide fees and charges in order to get your business now and get more money out of you later. By having an unclear bid, they can effectively obscure these charges. Never partner with a company that can’t or won’t produce a clear janitorial bid for your building. You deserve to know exactly what you are getting and what it is going to cost.

 

Communication Must Be a Part of the Story

The next critical aspect of any successful commercial cleaning service is a quick system in place to respond to problems and customer issues. Now of course, when you ask if there is such a system in place, every company will answer with a resounding yes. But, not every company can back this assertion up.  The key here is to ask to see their plan, to walk you through how they handle issues now. The best commercial cleaning services will have a clear written plan/policy on how they respond to customer requests, complaints and other issues. The truth of the situation is that not even the oracle of all cleaning companies can operate with peak performance in your facility without some feedback. After all, you know your facility the best. As such, regular communication is key to your satisfaction as well as receiving a high level of consistent cleaning service in your facility year after year.

 

People Are Key

The cornerstone of any successful service business is their frontline staff, as they are the people that represent them. You can’t have an epic story without the very best characters. One significant problem when it comes to the janitorial and commercial cleaning industry is the high turnover rate that often leads to an influx of new people servicing your facility. This can bring with it a couple of major problems. The first is that no matter how good a company is at training their cleaning staff, nothing can make up for experience and getting acclimated to the unique needs of your facility. So, with a constant revolving cast of characters, what you’ll find you are missing is practical experience reducing the quality of service. The second issue that will come up is that of security in your office. With new staff constantly entering and leaving it can be difficult to properly screen employees, putting you building at risk or giving tenants and employees the impression it isn’t safe.

 

Require A Regal Reputation

When it comes to protecting your kingdom from the dragon that is dirt and germs, you want to have the right dragon slayer for the job, right? So how do you find a this almost magical, mythical cleaning company? You don’t want the man that boasts about his skill but rather the one that has a reputation for quality dragon slaying. Finding the right commercial cleaning company for your building can really come down to who you know. Recommendations from other industry professionals and trusted Facility Managers are great if you can get them. While no one is perfect, these companies consistently provide a high level of service earning them a reputation for their solid work ethic, professionalism, easy to understand bids and quotes, open communication lines, and proven practices.

 

Check Certifications

In lieu of a trusted recommendation, you can use the ISSA’s CIMS and CIMS-GB certification to separate the princes from the frogs. This particular industry certification requires companies to hit a series of benchmarks in service, people, training, communication, green cleaning and other core areas to ensure that if you partner with this company, that they will deliver the highest quality cleaning service. Essentially, going with the commercial cleaning service that has secured professional certification from an industry organization is like magic to save you the time of doing all of the due diligence from the start. Of course you still will want to determine that they will be a good fit but you at least start well ahead of the game.

 

Getting Your Happily Ever After

Get your fairy tale ending, or at least pretty close by finding and partnering with a commercial cleaning company that will service your building most effectively for the best possible price. Any janitorial company that invests and values their staff, offers clear, easy to understand janitorial bids, and has a solid reputation is likely to keep your building looking it’s best. As an added bonus, you can quickly identify companies like this by taking advantage of the ISSA’s CIMS certification to quickly sort the pros from the nos. As long as you know where to look, there are truly professional commercial cleaning services and finding one for your facilities is possible and will make your job and life much easier in the long run getting you closer to happily ever after.

 

Here at Stathakis, with over 30 years in, we have carefully developed and refines our standard of service that meets or exceeds that of our closest competitors. We have achieved CIMS certification through hard work and determination and continue to meet CIMS certification year after year. We have also worked hard to create lasting relationships with our customers and offer the businesses of southeastern Michigan the service they deserve by adhering to and even expanding janitorial best practices.

Are you searching for commercial cleaning services in Ann Arbor, Detroit, Royal Oak, Farmington Hills, Farmington, Dearborn, Livonia, Troy, Auburn Hills, Novi, Plymouth, Downriver or surrounding areas? Are you looking for commercial cleaning services, office cleaning, school cleaning, industrial cleaning, medical cleaning or other building services and need more than the same old song and dance, please contact us to learn more about how we can assure you get the service you and your facility require.

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Tags: Commercial Cleaning

Avoid Common Mistakes In Your Search For Medical Cleaning Services

Posted by Chris Stathakis on Tue, Jan 29, 2019 @ 11:21 AM

16. avoid common mistakes

Are You Looking For The Wrong Things In Your Medical Cleaning Company

Finding a healthcare cleaning company that is right for yourbuilding can be a challenge. Certainly priceis going to be top of mindwhen choosing your next janitorial contractor. Of course, we aren’t suggesting that you only consider price but let’s acknowledge that price matters. Health care Facility Managers are under ever more scrutiny to stay on target and even reduce facility costs. Along with price, effective service must be a part of the equation. After all, if you aren’t getting the cleaning and maintenance you require, it isn’t a bargain at ANY price. The correct choice for your facility needs to be a commercial cleaning company that offers successful cleaning program whose work is tailored to your facility AND meets your budget. It can be helpful to begin with a list of well qualified companies and then sort by cost and the breadth of services provided to decide what fits your needs best. While price must be a consideration and is often the deciding factor, it can’t be the only factor.

 

Red Flags To Look Out For From Your Medical Office Cleaning Company

What should you be looking for when judging janitorial quotes and bids? When considering prospective medical cleaning companies, prices and services can often be very difficult to compare. It really shouldn’t be the case. A professional, established cleaning company should provide you with transparent pricing and a clear quote. Imprecise quotes and cloudy pricing is a sure sign that you aren’t dealing with a professional. Not only does it make it harder to compare quotes from multiple companies to find your best value, it is nearly impossible to hold a cleaning company accountable if you don’t know exactly what you are promised and how much you are paying for it. And while it is imperative quotes are clear, you also should not accept hurried, one size fits all quotes from prospective janitorial companies. The best janitorial quotes come after site visits and reflect specific needs that you have identified. The best janitorial quotes are built around the select needs of your facility and the company’s ability to meet these needs.

 

How Are Medical Cleaners Screened?

Another important aspect of any cleaning company to look at is their hiring and screening processes. Frontline staff and medical cleaners are the people who will be in and out of your facility performing services. Who they are matters. Is your healthcare cleaning company doing everything (and more) required to vet the people they are sending into your facility? Are they doing comprehensive criminal background checks and drug screening? Are they verifying past employment and checking references? Are they working hard to establish themselves as a good place to work in the community thus attracting and retaining people well suited for the work? The people in your facility must be trustworthy and take their job seriously.

 

Is Your Healthcare Cleaning Company Training Their People?

While hiring and screening is important, it isn’t the only significant thing to look at regarding your cleaners. Your cleaning staff must be safe AND competent, well trained for general medical cleaning as well as the specific needs of your facility. This means your healthcare cleaning service’s staff needs to be provided with the groundwork of basic commercial cleaning and industry relevant training to meet the unique requirements of your facility. Having staff that is trained specifically in medical cleaning is critical to a successful partnership and effective, consistent service.

 

Does Your Healthcare Cleaning Company Offer Competitive Pay & Benefits?

Does your janitorial company have strong management, competitive pay and opportunities where employees are rewarded for going above and beyond for their customers? Do they have a culture that supports and encourages great work and a team effort? Do they treat the people like well, people? If not, they are not doing enough to foster employee success and retention. Cleaning staff are often classified as unskilled laborers, but this designation is often misleading. Cleaning staff work hard and require extensive training to do their job effectively. Companies that don’t have competitive pay and rewards aren’t going to attract and retain the best cleaning staff. That leads to high turnover damaging the overall quality, consistency and value of your medical cleaning. Competitive pay and benefits promote employee satisfaction and retention translating into better service and cost savings in the long run.

 

Communication From Your Medical Cleaning Company Can Be A Life Saver

Everyone makes mistakes and your commercial cleaning company and their staff are no exception. What separates the professional cleaning companies from the not-so-professional cleaning companies is how they handle mistakes when they come up. The best companies know that problems will come up and have a plan in place BEFORE they show up. They tell you if there is an issue no matter how large or small it is so it gets addressed correctly. They don’t let small missteps turn into growing problems and intractable issues.

 

Accountability Can’t Be a Paper Tiger

While many employees care about and work hard at their jobs, accountability systems help assure reliability and consistency. Accountability can also help motivate even top performers because they know their stellar work isn’t going unnoticed! Accountability can come in the form of a detailed checklist, regular inspections of work done, or “Smart Cleaning plans” that can help keep teams on track. Is your Hospital cleaning service assuring accountability from their team? Regular janitorial inspections can be a great way to assure accountability and even catch issues before they spiral out of control. We see all too often that companies will start with a plan for effective service and then just assume that it is being implemented and done correctly without any follow up. Janitorial inspections help prevent mediocre work and even help push for continual improvement from your health care cleaners.

 

Medical Cleaning & Green Cleaning Often Go Hand In Hand

Many companies have environmental and sustainability directives they are striving to meet. Green cleaning can offer an effective and budget-friendly way to help your medical facility reach its green cleaning goals. Green cleaning technology has progressed by leaps and bounds in the last ten years and is both effective and relatively easy to implement. With the right medical office cleaning company you can get access to innovative cleaning equipment, green cleaners and resource saving methods that help reduce waste, reduce resource and energy usage, improve indoor air quality, and stop sound pollution in your facilities. The best part of it is, it can even help you save money.

 

Cleaning For Health Can’t Be Optional

Cleaning for health focuses on best practices that effectively clean in a way that minimizes the spread of disease causing germs and utilizes products and practices to safeguard the health of everyone involved: cleaning employees, your employees and patients. These practices can include the use of color-coded cleaning rags to avoid cross contamination. This helps assure a towel used to clean a toilet isn’t used again to wipe down a door handle. This is important in any facility but nowhere more important that in a facility rendering medical treatment. Proper labeling of cleaning products with specific use instructions is also critical to assure cleaners knows exactly how each product is to be used. Furthermore, training cleaners on proper, manufacturer recommended contact times and dwell times assures disinfectant efficacy. Similarly, utilizing established best practices like “touch point” cleaning for maximum impact where it is needed most can raise the level of your cleaning significantly. Finally, regular equipment maintenance should be implemented to insure optimal operation and effectiveness.

 

Good Cleaning Doesn’t Happen By Accident

Good cleaning doesn’t happen by accident. The best medical cleaning companies start with a solid plan. If you current medical cleaning company is on shaky ground and isn’t constantly striving to meet your individual needs, it might be time to move on.

Stathakis operates right here in southeastern Michigan delivering effective, professional medical cleaning services. You might say our “treatment plans” vastly outperforms those of our competition. If you want the most effective health care cleaning services for your facility delivered with professionalism, value and responsiveness, please contact us and we can work with you to put together a clear, straightforward, workable plan for your individual facility.

Medical Cleaning Outsourcing Guide

Tags: Hospital & Medical Cleaning

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