Finding office cleaning services that dazzle may seem as likely as finding a unicorn in your backyard, but it is way more possible than you might think.
There are effective, efficient, professional office cleaning companies that won’t rob you of solid value or a clean, healthy office environment.
The hard part is FINDING those office cleaning services that are set up for success instead of bound to fail. Ahead we detail ten keys to finding standout service from your next office cleaning company.
1. People Are the Foundation of EVERY Service Business
No matter what else RIGHT a cleaning company is doing, if they do not have very good people, it doesn’t really matter. People are the foundation of service businesses of all kinds.
The best office cleaning companies know this and put a great deal of effort into finding, recruiting, screening, hiring, training, motivating and managing very, very good people.
Companies that are not managing their people processes are bound to get more stinkers, more absenteeism, more janitorial turnover or worse. Don’t settle for an office cleaning company that skimps on their people processes because if they skimp there, they’ll skimp everywhere.
2. If You Fail to Plan You Plan to Fail, Does Your Office Cleaning Company Have a Plan & Processes?
If you fail to plan you plan to fail isn’t just a catchy phrase, it’s true. Most office cleaning companies want to deliver services that dazzle.
What separates wanting from doing is the presence of a solid plan. Your commercial cleaning company should have systems and processes for EVERY facet of their operations.
Whether it is employee hiring, screening and training, pricing and janitorial quotes, or how they respond to issues and problems, they should have a predetermined plan.
This keeps practices and responses consistent and provides reliability through accountability. Want to know if your office cleaning is properly insured? Ask to examine their coverage.
Want to know if your office cleaning company is adequately training their office cleaners? Ask to view their training materials. Sure, this research takes time, but it is worth it in the long run.
3. Industry Certifications Like CIMS Help Sift Through Potential Office Cleaning Services to Find the Real Stars
Finding the right office cleaning company can be a process. There are questions to ask, references to check, specs and quotes to examine.
It can start to feel like looking for the right cleaning contractor becomes its own full time job. But without answers to key questions, you can get stuck with a company that doesn’t meet your needs.
There is an easy solution: use industry certifications like CIMS to develop a short list.
Certifications like CIMS, while not a guarantee, assure there has been independent verification that a prospective office cleaning company is set up to deliver consistent service in your facility.
CIMS is rigorous but free to you as a Facility Manager, meaning you have a simple tool to thin the herd down to the best possible options. Then you use price and fit to determine who the best office cleaning partner is for you and your facility.
4. Expect Nothing Less Than Transparent Pricing
Do not settle for office cleaning companies that play pricing games. Clear pricing is a sign of professionalism and honesty.
Why shouldn’t you know exactly what you are buying and how much it will cost? Sometimes pricing is cloudy because they don’t know how to accurately price services.
Other times they want to secure your business by being competitive, yet leave room for upcharges and extra costs later. Neither is good for you.
Any prospective commercial office cleaning company must have transparent pricing. Clear pricing lets you compare quotes side by side and stay aligned on what work is expected.
5. Effective Communication Is A Must
Effective communication with your office cleaning company is a must. Mistakes are bound to happen even with the best providers.
What separates office cleaning services is how they respond when things go south. Do they reach out immediately, understand what happened, and create a plan to fix it?
Or do they dodge calls and avoid speaking to you directly? Do they bring you into the loop, then follow up afterward to confirm the issue is fully resolved?
Beyond service problems, your office cleaning company should also communicate important changes, like changes in staff. Communication is essential, and if your Detroit office cleaning services company isn’t communicating, your service will suffer.
6. Consistency Is Key
Many office cleaning companies can deliver dazzling service once in a while. The real question is whether they can do it consistently for days, weeks, months and years at a time.
Consistency is what takes a cleaning company from okay to dazzling. It’s driven by strong top-down management, clear expectations, and systems that create reliability t