Detroit Janitorial & Cleaning Services Blog

Get A Healthy Workplace With Help From Your Office Cleaning Company

Posted by Mitch Hesson on Mon, Jun 11, 2018 @ 10:50 AM

#officecleaning, livonia office cleaning company, detroit commercial office cleaning, professional office cleaning services

Is Your Commercial Office Cleaning Service Keeping Your Facility Clean?

The next time you are in your office, ask yourself, “Is my janitorial service really doing their part to keep the office a clean and healthy place to work?” The office can be a daily confluence of people in a confined space, the perfect ground zero for bacteria and viruses that cause disease. Such microbes cause a host illnesses ranging from mild to much more severe outbreaks that can potentially keep employees home for weeks at a time. Despite healthy workplace habits like hand washing, if your commercial office cleaning company is not committed to keeping the office clean and sterile, employees will get sick and the workplace will quickly be ridden with absenteeism, lowering overall productivity and profit margins.  The best defense against frequent outbreaks of colds, flus and worse is your office cleaning company. A commercial office cleaning company dedicated to the halting the spread of common, infectious bacteria and viruses, as well as keeping the facility an overall healthier place will invariably reduce these common and costly problems.


Don’t Let Poor Office Cleaning Cut Into Your Bottom Line

In the modern era of technology, more is known about the spread of bacteria and viruses than in anytime in previous history. For instance, on average a single adult touches approximately 25 communal items, items that can be contaminated by just one ill individual. As a commercial cleaning company, we recognize the importance of cleaning these heavily used and often contaminated areas in an office. This is so crucial because many studies suggest that as a result of their communal nature, items such as desktop surfaces and telephone receivers often have a bacterial load higher than a toilet seat! Many cleaning companies fail to recognize this and it can cause significant surges in costs and dips in productivity. You need commercial cleaning services that are committed to helping businesses just like yours reduce their losses by training their teams to clean these critical locations as well as put best practices into play in order to stop the spread of disease in its tracks.


Touch Points & Why Your Cleaning Service Needs to Understand Them

Touch points are shared areas of your office building where many hands come into direct contact with items making them hotspots for disease-causing microbes. As such, maintaining the cleanliness of these hotspots is critical in keeping your office a healthy, disease-free environment. Extensive research informs us what you may have guessed, the objects that are touched most often house the most bacteria and viruses. These items range from phones to railings to computer mice and if they are not properly and frequently disinfected they quickly become ground zero for the transmission of disease. Does your commercial cleaning company sufficiently clean all these touch points giving each one the specific treatment it requires? If not, employees risk of illness and subsequent absenteeism, lowered productivity, decreased satisfaction and disengagement increase dramatically. Remember, making these items seem clean isn’t enough to protect your office from these invisible pathogens. Surfaces and objects can’t just LOOK clean, they must BE clean.


Decreasing Absenteeism by Mitigating the Spread of Colds & Flus

Everyone appreciates a clean, fresh smelling office, but beyond that the most important goal is protecting the health of your employees. It is evident that the transmission of pathogenic microbes makes people ill and even more clear that the correct use of appropriate chemical cleaners reduces if not eliminates such microbes in areas were they are most dangerous. Even further, numerous studies have indicated that when microbial hotspots are properly decontaminated that office related absenteeism starkly drops. Along with decreased absenteeism brings increased employee satisfaction, which in turn creates more productive workers and higher retention and engagement. So, the best place for employees to be is in a clean, healthy office environment.


Can Your Office Cleaning Company Manage the Spread of Disease in Your Workplace?

The best cleaning companies understand that their primary goal is to clean for the sake of health. They thoroughly sanitize office hot spots and touch points and have a clear grasp on the difference between cleaning a surface, disinfecting a surface, and sanitizing a surface. They take into account dwell times and manufacturer recommendations to maximize their ability to combat the bacterial load in the office space. Finally, they not only make surfaces and objects visually clean, but biologically clean as well. The science of bacteria and viruses is advancing rapidly and so must your commercial cleaning company’s ability to apply these scientific advancements to assure your facility is clean, sanitized and ready for work. If they fail to do this, it opens you and your employees up to the risk of illness and prevents you from getting the full value of your cleaning budget. So what can you do to make sure your office space is protected? First, partner with a commercial office cleaning company that is always a forerunner in cleaning technology and in effective training for the office cleaners that will care for your building or buildings. Next, push your employees to adopt industry approved practices in hand washing and in illness related etiquette. Finally, make sure that your employees do not show up for work ill, they will not only be less productive but also run the risk of infecting other co-workers.


Choosing Office Cleaning Services That Understands the Importance of a Healthy Work Environment

At Stathakis, we understand the importance of touch points and hotspots in our cleaning practices. We understand that the most important aspects of creating a healthy, clean workplace are professionalism, responsiveness and effectiveness in how we approach the care of your facility. We understand that WHO cleans your space is as important as HOW they clean it. We pride ourselves on going far beyond industry standards in keeping up with scientific advancements in cleaning products and practices, as well as recognizing the specific needs of your office location and modifying our general practices to match them.  We can help protect your company from unnecessary absenteeism and make sure that you get the maximum value of your dollar for any cleaning plan. If you are interested in some of the numerous ways we help Facility Managers like yourself with affordable, state of the art janitorial services, please contact us at (800) 278-1884.Proudly serving the Southeastern businesses of Ann Arbor, including Detroit, Royal Oak, Farmington Hills, Downriver, Farmington, Dearborn, Livonia, Troy, Auburn Hills, Novi, and Plymouth.


Is Your Commercial Office Cleaning Company Using Team Cleaning?

Posted by Mitch Hesson on Mon, Jun 04, 2018 @ 01:28 PM

team cleaning, detroit office cleaning companies, livonia office cleaners, dearborn MI office cleaning services 

Why Multitasking Can Diminish the Effectiveness & Consistency of Your Office Cleaning

Multitasking sounds like a good idea but research tell us it really isn’t. Humans don’t actually perform so great when we are juggling a number of tasks. Sure, sometimes we have to and the more skilled a job is, the more it is likely to require you to wear an ever-increasing number of hats (we are talking to you Facility Managers). But, wherever possible, specializing in a job or a specific set of duties is significantly more likely to result in consistent, quality work and fewer missed items and mistakes.

Studies show us again and again that that specialization is often more effective and productivity increases with task focus. So it isn’t any wonder that the old way of cleaning a large building, with one person working within a specific area or zone and performing a variety of different cleaning tasks with different equipment and products and methods is being set aside in favor of team cleaning.

What is team cleaning, what is zone cleaning and how do they compare when evaluating commercial office cleaning companies? In zone cleaning, each cleaner requires their own set of tools, equipment, cleaners and such, which often results in costly duplication, storage and maintenance/replacement issues. Zone cleaning simply takes more time and is significantly less efficient because cleaners are task switching and even multitasking, which is slower and requires more labor hours. A single individual handling all cleaning duties in a specific zone often results in a higher margin of error, specialized equipment requirements for every zone, and training that is more involved, costly and challenging to manage.

So what is the alternative? In team cleaning, each office cleaner on the team has specific assigned related duties. For instance, one person may do the vacuuming throughout the building, while another office cleaner is responsible for bathrooms and yet another office cleaner may collect all trash. When there is a team of cleaners responsible for cleaning a facility and each member knows precisely what needs to be done, how, and by whom, the job is completed fast and results are ultimately better.


Team Cleaning Outperforms Zone Cleaning In Commercial Office Cleaning

There are of course office buildings where it makes sense to have a single office cleaner but many times, especially in larger facilities, team cleaning may offer considerable advantages over zone cleaning. What kind of advantages will Team Cleaning offer?

  • Specialists and generalists offer you a great mix of precision and flexibility.
  • Faster, simplified training gives rise to office cleaners fully equipped to do THEIR job well.
  • Streamlined training, ease of supervision, and absentee/team member replacement results in enhanced consistency for you.
  • More cooperative attitude and team cohesion as workloads and responsibilities balanced.
  • Achieving consistently high results much easier and more likely.
  • A higher quality of cleaning performed in less time saving you labor hours and cost.
  • Lower training costs of office cleaners passed on to you the customer.
  • Is customized to the needs of YOUR facility.
  • Reduced equipment costs/servicing resulting in lower costs for you the customer.
  • Effectual use of labor hour means reduced overall costs.
  • Directives and outcomes like Cleaning for Health & Smart Cleaning are easier to implement.
  • Ultimately better on the bottom line for both janitorial companies and their customers.


When Cost Cutting Is a Necessity, Team Cleaning Comes Through

Nearly all of the Facility Managers we speak to are actively looking for ways to trim their building maintenance costs. Of course, cuts and trims can’t just be at the expense of an acceptable level of clean, they have to be done in smart ways that don’t sacrifice service. Team Cleaning can help you reduce office cleaning costs without completely disrupting or tanking your facility maintenance. With Team Cleaning, your office cleaners learn and perfect tasks, performing them throughout your facility. Take for example a light duties specialist, this individual typically dusts and cleans all surfaces, clean windows and doors, empties trash and stacks trash for pickup by different team member to collect. Office cleaning teams also typically include a vacuum specialist, utilities specialist, restroom specialist and more. With task specialists, you reap a number of tangible benefits in both the quality of cleaning and the efficiency. First, you significantly reduce the risk of cross contamination. Second, the office cleaning team members are specialized and thus more likely to clean the right way, every time. Third, quality assurance is simplified because there is a very clear understanding of who does what and who is ultimately responsible for the tasks at hand. This clear responsibility makes the tasks themselves easier and heightens an office cleaner’s awareness of accountability as there is no way to “pass the buck.”


Factoring Rising Janitorial Costs Into the Equation

Janitorial cost are rising and that is in part due to increases in the legal minimum wage. As the greatest cost in a janitorial services company is labor, changes to the minimum wage can be impactful. Major upticks in minimum wage, including here in the state of Michigan, as well as changes to health care requirements have resulted in a rise commercial cleaning costs soaring. After labor hours, equipment costs are very significant for an office cleaning company. When commercial office cleaning companies can drive these costs down, they can then pass along some cost savings to you, their customer. Team cleaning goes a long way in managing labor and equipment costs without compromising the overall quality and effectiveness of your cleaning and maintenance plan. Team cleaning results in fewer janitorial hours translating into lowered costs for your commercial office cleaning company and for you.


Ready to Get Better Office Cleaning Services At a Better Value?

The effectiveness, consistency and value of your office cleaning services make a huge difference in both your added work load as a Facility Manager and the overall appearance and functioning of your facility. Don’t let inefficient office cleaning services keep you in a rut. If you are not satisfied with the quality or value of your current office cleaning services company, it might be time to seek greener pastures. You can find office cleaners that make best practices, effective, efficient service and cost saving measures a priority. You trim costs without it resulting in a host of complaints about the state of your building’s maintenance. You can get great service at a great value.

Here at Stathakis, we provide consistent, responsive, effective service and a solid value for businesses all across southeastern Michigan. With more than thirty years in business, we have developed a standard of service delivery that works, just ask our customers. We work hard to create lasting partnerships and offer the businesses of southeastern Michigan the quality, cost-effective janitorial services they deserve. If you are a Facility Manager in Ann Arbor, Detroit, Royal Oak, Farmington Hills, Farmington, Dearborn, Livonia, Troy, Auburn Hills, Novi, Plymouth, Downriver or surrounding areas and you are looking for commercial cleaning services, office cleaning, school cleaning, industrial cleaning, medical cleaning or a janitorial company, please contact us to learn more about how we can help make your job at least a little easier and make your facility look its best.


Tags: Cost Saving - Pricing, Industry Best Practices, Office Cleaning

10 Keys to Finding Office Cleaning Services That Dazzle

Posted by Mitch Hesson on Thu, May 31, 2018 @ 05:15 PM

detroit office cleaning services, livonia office cleaning services

Finding office cleaning services that dazzle may seem as likely as finding a unicorn in your backyard but it is way more possible than you might think. There are some effective, efficient, professional office cleaning companies that won’t rob you of a solid value or a clean, healthy office environment. The hard part, of course, is FINDING those office cleaning services that are set up for success instead of bound to fail. Ahead we detail ten keys to finding standout service from your next office cleaning company.   


1. People Are the Foundation of EVERY Service Business

No matter what else RIGHT a cleaning company is doing, if they do not have very good people, it doesn’t really matter. People are the foundation of service businesses of all kinds. The best office cleaning companies know this and put a great deal of effort into finding, recruiting, screening, hiring, training, motivating and managing very, very good people. The office cleaning companies that are not managing their people processes are bound to get more stinkers, more absenteeism, more janitorial turnover or worse. Don’t settle for an office cleaning company that skimps on their people processes because if they skimp there, they’ll skimp everywhere.


2. If You Fail to Plan You Plan to Fail, Does Your Office Cleaning Company Have a Plan & Processes?

If you fail to plan you plan to fail isn’t just a catchy phrase, it’s true. Certainly most office cleaning companies want to deliver services that dazzle but what separates wanting from doing is the presence of a solid plan. What does that plan look like? It means your commercial cleaning company should have systems and processes for EVERY facet of their operations. Whether it is employee hiring, screening and training, pricing and janitorial quotes, or even how they respond to issues and problems, they should have a predetermined plan so that practices and responses are consistent and follow a top down path for how the business operates. Furthermore, they should be able to explain their processes and even show you how they deliver reliability through accountability. Want to know if your office cleaning is properly insured? Ask to examine their coverage. Want to know if your office cleaning company is adequately training their office cleaners, ask to view their training materials. Sure, this research takes time but it is so worth it in the long run.


3. Industry Certifications Like CIMS Help Sift Through Potential Office Cleaning Services to Find the Real Stars

So it can be quite the process to find the right office cleaning company. There are questions to ask, references to check, specs and quotes to examine. It can start to feel like looking for the right cleaning contractor can become its own full time job. But if you don’t get answers to these important questions, you can get stuck with a company that just doesn’t meet your needs. There is an easy solution, use industry certifications like CIMS to develop a short list. Certifications like CIMS, while not a guarantee, assure that there has been an independent verification that a prospective office cleaning company is set up to deliver effective, consistent service in your facility. CIMS is a rigorous certification but free to you as a Facility Manager meaning you have a free, simple tool to thin the herd down to the best possible options. Then you simply use price and fit to determine who the best office cleaning partner is for you and your facility.


4. Expect Nothing Less Than Transparent Pricing

Do not settle for office cleaning companies that play pricing games. Clear pricing is a sign of professionalism and honesty. Why shouldn’t you know exactly what you are buying and how much it will cost? Sometimes office cleaning companies have cloudy pricing because they simply do not know how to accurately price their services, other times they want to secure your business by being competitive yet leave room for upcharges and extra costs down the line. Neither are good for you the customer. Any prospective commercial office cleaning company must have transparent pricing. Clear pricing allows you the ability to compare multiple office cleaning quotes side by side in order to choose the best value for your facility. Clear cleaning quotes also keep you and your office cleaning company on the same page regarding what work is expected.


5. Effective Communication Is A Must

Effective communication with your office cleaning company is a must. Mistakes and mess ups are bound to happen even with the very best office cleaning companies. What separates office cleaning services is how they respond when things go south. Do they reach out to you immediately to get a sense of the problem and make sure they understand what went wrong? Or do they dodge calls and avoid speaking to you directly because they either don’t know how to make it better or don’t care? Do they come up with a plan or solution to the problem and bring you into the loop so that you have a sense of how it is being resolved? Do they touch base with you afterward to make sure the issue is completely resolved? Even beyond issues that may come up regarding service, is your office cleaning company communicating important issues with you like changes in staff? Communication is an essential component of effective service and if your Detroit office cleaning services company isn’t communicating, your service will suffer.


6. Consistency Is Key

Most office cleaning companies can deliver dazzling service once in awhile but can they do it over and over again for days, weeks, months and years at a time? Consistency is what takes an office cleaning company from okay to dazzling. Consistency is a function of many things, but again, it boils down to a top down management style where good work is expected and rewarded and systems and process are used to get reliability and consistency through accountability.


7. Don’t Settle For a Lack of Responsiveness

If you have an issue, specific need or even a special request, do you hear back from your office cleaning company quickly? Is there a response guarantee in place to make sure customers are responded to in a timely fashion? Again, the best cleaning companies either have a plan or they plan to fail because running a business with many moving parts is especially challenging. If you want to deliver dazzling service a cleaning company has to consider every significant piece of a customer’s experience and leave nothing to chance.


8. Finding Cleaning Companies That Ace Accountability

We hear about it a great deal but what exactly is accountability? It is defined as an obligation or willingness to accept responsibility or to account for one's actions. When you partner with a Detroit office cleaning company that comes in and out of your building each day, it is important that you have a partner in your facility who accepts responsibility for their actions and meets their agreements. Your office cleaning company must assure that they deliver the service they promise and take responsibility and action when they do not.


9. Technology Drives Continual Improvements 

Gone are the days of little more than a bucket, mop and a bottle of all purpose cleaner. Technology is a driving force in improving every industry and the cleaning industry is no different. Sure some technology is gimmicky and over the top, however, technological improvements is cleaning products, equipment and even the way companies clean are making cleaning services better, faster and cheaper, just at a time when nearly every business is looking to hold costs steady and even reduce them. Technology drives continual improvements and the best office cleaning companies are committed to continual improvement in order to offer their customers just a little bit more (and sometime a LOT more) than the competition.


10. Best Practices Are Well, BEST

Is your office cleaning companies following industry best practices? Best practices are those methods and techniques that consistently demonstrate the best results. Because it is the better way to do something, it becomes a benchmark, or the thing that becomes the standard by which other things are measured and judged. Similarly, best practices are continuingly evolving improvements are made or even better ways of dong something are uncovered. Lastly, best practices are used to attain high levels of quality in the absence of mandatory legislated standards. Office cleaning companies that adhere to industry best practices demonstrate that they are continually working in the best interests of their customers in order to deliver effective, results driven office cleaning at the best possible value.


Here at Stathakis, we have worked more than thirty years developing a standard of service delivery. We create lasting partnerships with the businesses of southeastern Michigan delivering the service they and their facilities deserve. If you are a Facility Manager in Ann Arbor, Detroit, Royal Oak, Farmington Hills, Farmington, Dearborn, Livonia, Troy, Auburn Hills, Novi, Plymouth, Downriver or surrounding areas and you are looking for commercial cleaning services, office cleaning, school cleaning, industrial cleaning, medical cleaning or other building services, please contact us to learn more about how we can help make your job at least a little easier and make your facility dazzle.


Tags: Industry Best Practices, Office Cleaning

Why Should You Care About Your Cleaning Company’s Culture?

Posted by Chris Stathakis on Fri, May 25, 2018 @ 12:08 PM

stathakis, stathakis culture, company culture, ubuntu

Does Culture REALLY Matter?

As a Facility Manager, should you really care about your janitorial services company culture? While you may not want or even need the finer details regarding what your cleaning company is doing to create a productive, supportive, happy culture, it DOES matter that they have one. But what is culture anyhow? And how how does a company’s culture ultimately affect you the customer?


What Is Culture?

Culture is those values, beliefs and behaviors that contribute to the distinctive environment of an organization. It is based on shared attitudes, beliefs, expectations, customs and those written and unwritten rules that drive an organization. Culture is one of the most difficult things to actively create because it cannot be a “do as I say not as I do” thing. It cannot be faked or put on paperbut not in practice. Culture is what you actually have not just what you want to have.


Isn't Work Just Work, Why Does Culture Matter?

Listen, work is still work, it isn’t a ballgame with a friend or toes in the sand on some tropical island. It is called WORK after all. But work can still be social, fun, rewarding, challenging, connecting and all of the things we as humans thrive on. And even though creating a positive culture requires a great deal of intention and effort, what it DOESN’T require is big dollars. Company culture is not an espresso bar, chair massages, office yoga and the like. It is about recruiting and retaining good people who are well suited for the work. It’s about training those people so that they have the tools to succeed at work and feel good about their contribution. It is having managers and a structure that supports and sees the contributions, small and large, of every single individual that makes up an organization and contributes to its goals and missions. It is a company committed to pulling through losses and celebrating wins in ways that promote learning, accountability, growth and excellence. It is offering your people competitive wages and benefits so they have the extrinsic and intrinsic motivation to get up every morning and do it all over again.


Does a Cleaning Company's Culture Affect the Customer?

So culture is important but how does it affect you the customer? The reality is that a dysfunctional company culture is going to bleed into your experience as a customer regardless of the talent and capabilities of any one employee and really, great employees leave bad companies all the time so in time, companies with culture problems end up with pretty significant people problems. So what are the major benefits of working with a commercial cleaning company or building services company with a really great company culture?

First, happy cultures create happy customers. Employees that are appreciated, valued and satisfied are far more likely to deliver very good service, very often. When employees are consistently treated like just another number, chances are this same culture will translate to how you are treated as a customer. 

Second, inclusive cultures include EVERYONE, including you the customer. On the other hand, ultra competitive company cultures encourage the kind of “I’m number one!” mentality that puts the customer squarely at number two at best.  Companies that encourage their teams to work together, support each other, gently uncover areas for each other to grow and even catch each other’s mistakes often end up creating yet another level of quality assurance that ultimately results in improved and elevated service for you the customer. While friendly competition can push people, in those companies whose culture is TOO focused on competition, rankings become so critical, the idea of who is above you and below you becomes the focus and all too often real teamwork is extinguished.

Third, reliability is created through accountability. There is an old adage that what gets measures gets done, and it’s true. The most effective janitorial companies create service reliability through creating a culture of accountability. A culture of accountability, especially when the focus is positive and growth centered, creates employees that know that the little things DO matter. These teams know instinctively that their efforts to go the extra mile don’t go unnoticed. They are being supported in a culture that rewards effort and achievement and give the employees the positive feedback that makes their extra efforts pay off both internally and externally. These companies have figured out that when employee successes are mapped, measures, praised and rewarded, they get more of them.

Finally, in the best janitorial services companies, employees are empowered to solve problems. When organizations create a culture where their people are encouraged to stretch and grow and are supported to take some risks and get creative, they are less fearful of trying something new. When they don’t have to constantly cover their backs and explain and defend every decision and even misstep, they are far more likely to own up to their mistakes, take ownership of their errors and focus on solving the problem over placing and shifting blame. This focus on “what do we do?” instead of “who did it?” benefits you the customer because the problems are identified and solved faster.


How Important is Culture & What Else Should I Look For?

Of course, a number of things really matter when you are choosing your next commercial cleaning service. Are they CIMS certified? Does a prospective janitorial services company follow industry best practices? Is your office cleaning company committed to recruiting, screening, training and managing the very best people for the job? Is your medical cleaning company aware of the specific regulatory issues in your industry? But the company culture of a prospective commercial office cleaning company DOES play a role in predicting exceptional customer service.

You want office cleaners that have been given the tools they need to do their very best in your facility. You want cleaners who care about their work because their company cares about them. You want teams that work hard to shine because they know they are seen, rewarded and promoted for it. Company culture is not just about the warm fuzzies, though those are nice too. An inclusive culture that values individuals and their contributions to an organization ultimately makes people happy, engaged in their work and positively impacts quality of service and the bottom line.


At Stathakis, our company culture centers around the ideas of Ubuntu. For more information on Ubuntu, Stathakis and what we offer the community and businesses southeastern Michigan, click here or call us at 1-800-278-1884.


Tags: Culture, Learn Everyday, Leadership, Ubuntu

CIMS Offers A Clear Path to Effective Office Cleaning Services

Posted by Chris Stathakis on Wed, May 16, 2018 @ 02:10 PM

office cleaning company detroit, office cleaning company dearborn, office cleaning company farmington hills, office cleaning company livonia 

Reliable, Effective Consistent Office Cleaning Services Could Be Yours

Reliable, effective, consistent office cleaning services shouldn’t be the magical unicorn of building services, the thing you’ve heard about but don’t believe exists. As a Facility Manager, you deserve to have a professional, capable office cleaning service in your facility. If you are suffering with a less than optimal office cleaning company, you probably dream about how better commercial office cleaning services could keep your building looking its best and make your life easier. No more fires to put out, no more missed items, no more steady stream of complaints. But exceptional office cleaners don’t have to be a dream, they can be a reality. There are professional office cleaning companies ready, willing and able to offer you the professional level of service you and your facility deserve and they aren’t even THAT hard to find.


Why Finding the Right Commercial Office Cleaning Can Seem So Elusive

Finding the right office cleaning company can sometimes seem like an impossibility right? The office cleaning marketplace is a crowded one and there are so many sizes and types of office cleaning companies, not all ready and willing to deliver their best in your facility. Often office cleaning companies want your business whether they are skilled enough to handle it is entirely different. Do they have good people? Do they price their services transparently, are they fully insured? Do they ascribe to industry best practices? Do they train their teams well? Do they have quality assurance measures in place? There are hundreds of questions you could ask to try to find those few office cleaning services truly up to the job. But trying to validate the claims of multiple office cleaning companies is both time consuming and not always precise.  Yes you go through the paces talking to five, ten, twenty or more prospective commercial cleaning companies—you could have them all do site visits, submit office cleaning bids, try to get your head around their systems and if they will be able to do the work as promised, at or under your budget. That’s really what it takes find the masters and avoid the disasters, but that kind of commitment could easily become a full time job within your existing duties. There has to be a better, more efficient way to find the right office cleaning services.


There Is A Simple Path to Finding the Best Office Cleaning Services

Thankfully, great office cleaning services don’t have to be the elusive unicorn we sometimes think it is. Not only is it possible to find the right office cleaning company (without giving up your firstborn or casting a magic spell), it’s actually pretty easy and straightforward if you know about the valuable short cut. The shortcut and time saving technique to secure the most responsive and effective office cleaning services is the ISSA’s CIMS-GB. If you haven’t heard of this before, let’s look at what CIMS is and how it can work for you. 

  • The ISSA is the International Sanitary Supply Association, an international industry association for building services contractors.
  • CIMS, or the Certified Industry Management Standard, is the ISSA’s demanding industry certification offered to office cleaning companies and commercial cleaning companies that want to distinguish themselves by adopting industry best practices throughout all levels of their business.
  • GB is the Green Building element of this certification and offers janitorial companies a certification that helps them help their customers earn points under the LEED for Existing Buildings: Operations and Maintenance (LEED EB: O&M) Green Building Rating System.

So the ISSA’s CIMS-GB gives office cleaning companies a framework with which to design and adjust their operations to deliver the most efficient, consistent and effective services and then the ISSA uses benchmarks and systematic evaluation to see if a company hits the mark, earning CIMS certification.


CIMS Clears A Path to Exceptional, Professional Office Cleaning Services

Some industry certifications amount to little more than paid awards or participation trophies that don’t really give you as a Facility Manager any real, solid, good information to make decisions about the cleaning and maintenance of your facility. CIMS certification is no participation trophy, rather it is a rigorous, challenging, comprehensive, independent assessment that critically assesses a building services companies compliance and track record with all CIMS elements and standards. Similarly, CIMS isn’t a self performed ‘test,’ it is a challenging, multifaceted assessment carried out by an ISSA-accredited third party assessor. This makes CIMS is a credible shortcut for creating your short list of prospective janitorial companies. In order to attain and retain certification, an office cleaning company must meet all of the mandatory elements and at least sixty percent of the suggested benchmarks in order to become certified. CIMS certification offers you a valuable tool in part because it IS so difficult. Those companies that seek CIMS certification are actively committed to continual improvement and making their businesses better and more responsive. And the office cleaning companies that DO achieve certification while not guaranteed to deliver, have every possible element in place to highly predict stand out service. CIMS makes it significantly more likely you that will get the level of quality and consistency you need from your office cleaning company by weeding out those companies operating at a lower level. It can be especially useful to use CIMS certification to build your short list of possible contractors and then examine prospective office cleaning companies with regard to fit, services, prices and use all the information to make a decision about which company is best for you and your facility.


ISSA CIMS–GB Is an Excellent Predictor of High Level Office Cleaning Services

ISSA’s CIMS and CIMS-GB is a demanding process for commercial cleaning companies and other building services companies, but what does CIMS really mean for  you and your facility? The documentation, processes, systems and checks are all centered around five core areas that can make or break your office cleaning services.

  • Quality Systems: A framework for effective operations & continuous improvement
  • Service Delivery: Processes & systems in position to deliver consistent, quality service
  • Human Resources: Best practices followed for managing people-a service businesses single greatest asset
  • Health, Safety, & Environmental Stewardship: Assuring regulatory compliance, workplace safety, and health and environmental management
  • Management Commitment: Establishing a Mission, Vision, and Values that assure an organization and their customers will continue to thrive.

These five, important yardsticks are excellent predictors of positive outcomes and the level of professional, responsive, effective service you and your facility deserve. The ISSA, in creating and executing the CIMS, has done essentially the most time consuming part of the search for you. And the best part of it is it is free to you.


Let CIMS Make Your Search For the Right Office Cleaning Company Clear & Straightforward

Finding the right office cleaning company to partner with in your facility can be a big ask. CIMS can help clear a path that while not making the process easy, at least makes it easier. Here at Stathakis, we have spent over thirty years developing a standard of service delivery. We have worked hard to create lasting relationships with our customers and offer the businesses of southeastern Michigan the service they deserve. We are proudly CIMS certified and committed to the continual improvement that has made us a valued partner to the businesses of southeastern Michigan.

If you are a Facility Manager in Ann Arbor, Detroit, Royal Oak, Farmington Hills, Farmington, Dearborn, Livonia, Troy, Auburn Hills, Novi, Plymouth, Downriver or surrounding areas and you are looking for commercial cleaning services, office cleaning, school cleaning, industrial cleaning, medical cleaning or other building services, please contact us to learn more about how we can help make your job at least a little easier and make your facility shine.To find an office company in your area ISSA CIMS-GB certified, visit the ISSA here.


Commercial Handyman Services to the Rescue

Posted by Dale Saylor on Tue, May 08, 2018 @ 04:56 PM

9. commercial handyman

Commercial Handyman Services To the Rescue

Building maintenance can quickly become overwhelming as a list of work orders seems to grow faster than you can keep up. Putting out fire after fire can also create a situation where preventive maintenance is put on the back burner further increasing the likelihood of unplanned for problems. If your building maintenance is causing nothing but headaches, it is likely time for a commercial handyman service. Ongoing maintenance issues from light electrical to plumbing to patching and painting or even installing fixtures, can quickly fill your day with appointments, site visits, estimates and follow-up. Not only does this kind of maintenance eat up your day, it can chew through your budget in no time. A few unscheduled outages and emergency service calls can quickly throw your facility into chaos and your carefully planned budget out the window. Contracting with a commercial handyman service is not only significantly more convenient, it’s typically much less expensive. Get the maintenance you need, stay on course and on budget and minimize the headaches associated with the cascade of problems that can so often plague even the best run facilities.


You Need A Qualified Maintenance Man Service to the Rescue

Find a qualified maintenance technician and everything becomes at least a little bit easier. With the best building maintenance services companies, not only do you get a quality technician you get a TEAM you get a team of highly qualified maintenance technicians. These commercial handymen have experience in plumbing, HVAC, electrical and more. The most effective building services companies employ a number of skilled and experienced maintenance technicians trained to handle nearly all of your facility’s issues, in real time as you need help. These commercial handymen handle most of the service, repairs and problems that arise in your facility. On the rare occasions where the project is larger or more complex than they can do, your building services company are still a valuable source of information to help you break down understand the scope of work and likely cost of those more involved projects.


You Could Have Your Own Team Of Highly Skilled Technicians At the Ready

With the right commercial handyman services, you can reduce the ongoing hassles of finding and coordinating a bevy of maintenance services in your facility. When you establish a relationship with a professional, attentive, experienced and responsive commercial handyman, everything is easier, smoother and more straightforward. Check off your to do list and know that you have a highly skilled team of technicians in your pocket, ready to step in and help you with whatever you need. Whether it's light electrical, plumbing, installing bookshelves, hanging pictures or televisions, installing fixtures, ongoing repairs or patching and painting, the right commercial handyman services company can go where you need them.


Is A Professional Maintenance Technician or Commercial Handyman Right For Me?

Is a professional maintenance technician the right solution in your facility? Maybe you wonder if perhaps there’s too much work for one company or maybe not enough work. Maybe you think you’d love to have a commercial handyman service at the ready but worry it is out of your budget. The good news is most commercial handyman services offer a number of options that fit the needs and budget constraints of most facilities. The best commercial handyman services can develop a maintenance program customized to the unique needs of your facility. Maybe you need daily ongoing maintenance at more than one facility. Or it could be that you require a once a week visit to whittle down a growing to-do list. Maybe you need someone every other week to keep your to do list in check and keep up with scheduled and preventative maintenance. Or maybe you need help for a one time project, seasonal needs or periodically as needed. Larger commercial maintenance companies typically have the capacity to adjust staffing and facility visits to meet your facility’s unique needs.


Keep Your Facility Ready to Go With A Planned Maintenance Schedule

The demands of a large, bustling facility can make even the most organized and efficient Facility Manager pull their hair out now and then. The best Facility Managers are not the ones that can do everything themselves, but rather the ones that know how to find great people and organizations and then let them do what they do best while they as Facility Managers focus on those responsibilities that only they can do. You know that if all of the little and not so little repairs and maintenance tasks are left to languish on a growing to do list, in time they may diminish the perception of your facility and even your building’s value. Among the benefits of working with a commercial handyman service is the ability to create a maintenance schedule that keeps your facility looking and running it’s best. Similarly, with a thoughtful, planned out maintenance schedule, you can simplify you planning, budgets and forecasting.


How Do You Find the Best Commercial Handyman Services?

There is no shortage of commercial handyman services however, landing the right maintenance technicians to care for your facilities can feel like a gamble. Building maintenance companies and commercial handyman services can vary tremendously in size, type and capabilities. When looking for commercial handyman services for your facility, you need more that one-man and a van kind of operation. A commercial maintenance company with a team of professional maintenance technicians and vast experience in a number of different facilities handling a number of different issues is most often the optimal solution. The reality is in this service business, you are only as good as the people you employ. The most effective maintenance companies have a really good team.  

It can be helpful during your search for building services to ask prospective maintenance companies about their people. How long have they worked there? What is their background? And is your commercial handyman services company doing enough to find, screen, hire, train and manage the very best people for your facility? Ask a prospective commercial handyman service about their people, their processes and experience. It isn’t easy setting up a long term solution to your maintenance issues but invest the time in upfront and you could be rewarded with better maintenance, fewer headaches and better cost management. If you are in search of a commercial handyman service in Ann Arbor, Detroit, Royal Oak, Farmington Hills, Farmington, Dearborn, Livonia, Troy, Auburn Hills, Novi, Plymouth, Downriver, please reach out to us at Stathakis. With over thirty years serving the businesses of southeastern Michigan, we have become a respected and trusted part of the business community.


Tags: Building Maintenance, Commercial Handyman Services

Is Outsourcing Medical Office Cleaning Services In Your Future?

Posted by Mitch Hesson on Thu, May 03, 2018 @ 03:01 PM

detroit medical cleaning company, livonia medical office cleaning, dearborn healthcare cleaning services, downriver medical office cleaning

What Does Medical Office Cleaning Really Require?

Medical office cleaning requires a great deal more than just keeping your facility looking good. Effective medical janitorial services must provide solid protection against Healthcare Acquired Infections (HAIs) and other disease and illness. Similarly, medical cleaning companies should do their part to help increase the perception and trust patients and their families have in your facility. While your cleaning budget may be just a small part of your overall budget, those dollars have an impact on almost every aspect of your operations. The cleanliness of your facility impacts patient and family perception, your ability to recruit, hire and retain a great healthcare team and the overall impression of your facility and services. Do not put all of these important components into the hands of a medical cleaning service that is either unable or unwilling to deliver effective, customized service in your healthcare facility. It’s simply too important.


Medical Office Cleaning Services Require a Highly Skilled Janitorial Services Company

Your medical cleaning company can’t be just any cleaning company, they have to be structured for and knowledgeable of the specific requirements of healthcare cleaning. Whether your facility is a clinichospitalambulatory centersurgical center or other medical facility, you deserve healthcare cleaning services that are professional and effective. What do professional, effective hospital environmental services look like? The best medical cleaning services understand that they must put time, money, and effort in critical areas of their business, with the single most important piece being the people who clean and maintain your facility. That means areas like recruitment, screening, onboarding, training, certifications and daily management must be approached in a systematic way that assures reliability through accountability. It means that a prospective healthcare cleaning service must acquaint themselves with the particular needs of medical office cleaning and then design and implement training for their teams so that you receive the highest quality care possible. Much like you wouldn’t want a generalist performing precision surgery, you don’t want just any commercial cleaning company cleaning your medical facility.


Why Outsource Your Maintenance To A Medical Office Cleaning Company?

Finding the right medical office cleaning companies can be a challenge and it may make some Facility Managers consider in-house medical cleaning as a solution.While the cleaning and maintenance of your medical facility is a key part of an overall smooth operation, operating a medical office cleaning service department in-house can be a nightmare. It is literally operating a completely separate business with separate requirements and responsibilities within your existing business. Not sure about you, but most of the Facility Managers we talk to already have MORE than enough on their plate. Not to mention that one of the most significant advantages of outsourcing medical office cleaning is reduced costs and fewer headaches, not more. Outsourcing your medical cleaning can make it easier to forecast and budget and even reduce costs because of the scale and specialty of stand alone commercial cleaning operations. Cost saving is one great reason to consider outsourcing your medical office cleaning but there are even more benefits. Beyond cutting costs and streamlining your cleaning budget, outsourcing your medical office cleaning can also support improved patient safety, customer care, enhance patient and staff satisfaction, advance infection control, HCAHPS scores, regulatory compliance and more. 


Outsourcing Medical Office Cleaning Is About More Than Cost

Cost-savings are an important part of the medical office cleaning equation but they cannot be the only part. Cost-savings made at the detriment of a clean, well-maintained facility are not the solution. Ultimately, the overarching goal must be that of patient safety and a healthy environment. When cost is considered at the exclusion of those goals, all too often you find yourself with a medical office cleaning company that just isn’t prepared for the level of work needed in a health care environment. If a janitorial services company lacks the professional experience needed to shine in your facility, it’s time to part ways. The best commercial cleaning companies are not likely to be the cheapest but they will understand how to keep your costs inline and create value, all while delivering the level of service you need.


Not All Medial Office Cleaning Companies Get It

Just like not all health care providers are the same just because they offer the same services, not all janitorial services companies are the same either. Some commercial cleaning companies do more to deliver value and results to their medical and health care customers. What should you be on the look out for when considering medical facility cleaning services?

  • Documented experience with medical and healthcare cleaning accounts
  • Thorough screening & oversight of employees in your facilities
  • Quality employee training & lower than average turnover
  • Hospital approved chemicals and disinfectants
  • Adherence to industry best-practices
  • Regular inspection process to insure quality & consistency
  • CIMS certified with knowledge & adherence to blood borne pathogen guidelines
  • Familiarity with HIPPA & related regulations and compliance issues

When you are shopping medical cleaning companies, inquire about the following:

  • Does the medical office cleaning company maintain safety compliance training for OSHA, HIPPA, & Blood borne Pathogens?
  • Does the hospital cleaning company use of EPA approved, spore-killing disinfectant cleaning agents?
  • Is a potential hospital cleaning service aware of the disinfecting strategies required for proper infection control?
  • Does a janitorial services company have real experience working in hospitals and other medical environments?
  • Are they in compliance with all federal, state, and local regulations?
  • Is their staff efficient and well trained?
  • What specifically do they do to prepare employees for medical cleaning?


Making Outsourcing Medical Office Cleaning Work to Your Advantage

Are you considering outsourcing your medical office cleaning to a reputable, seasoned and affordable professional? The most effective medical office cleaning companies will offer you a detailed plan to cover current service gaps and outline how you can meet both budget and quality assurance goals.  They will help you uncover opportunities for more efficient cleaning that saves you money without throwing effective maintenance out the window. Outsourcing your medical office cleaning to the right commercial cleaning company with a proven track record of successful medical cleaning is the first step. Take time to find the right partner in a medical cleaning company will pay for itself in the long run. Know that a medical facility that looks clean and is clean, is likely to better marks from patients and other health care providers adding up to better HCAHPS scores, repeat business and referrals over time and even better physician and employee engagement and retention.


Ready to Make Your Life Easier & Your Facility Cleaner?

Not only is maintaining a healthy, clean and welcoming facility possible, with the right janitorial contractor, it can be affordable and easy. Even if like so many Facility Managers right now medical care costs and reduced health care budgets have you searching for cost-savings measures, you don’t have to live with health care facilities that are less
than clean. Protect the health and safety of every individual that enters your building and maintain your facilities and your reputation with a preferred partner in your facility maintenance. Stathakis works with the businesses of South Eastern Michigan delivering effective, professional medical cleaning services. One could say our “treatment plan” on medical office cleaning vastly outperforms that of our competition. You, your facility and facility’s occupants deserve effective health care cleaning that combines value and responsiveness, professionalism and personal attention.

Medical Cleaning Outsourcing Guide

Tags: Hospital & Medical Cleaning

Is Your Commercial Cleaning Company a “Master” or a "Disaster”?

Posted by Chris Stathakis on Wed, Apr 25, 2018 @ 11:07 AM

commercial cleaners plymouth, commercial cleaners detroit, commercial cleaning company livonia, commercial cleaning service dearborn


The Disasters

The disasters prices are cloudy, often applying fuzzy math that makes it both hard to compare cleaning quotes AND understand exactly what you are getting and what it is going to cost you. Commercial cleaning companies that operate with less than transparent pricing typically either do not have the experience to accurately price their services or they are trying to purposefully obscure what their services are going to cost.

The Masters
When it comes to the masters, these cleaning companies want you to know precisely what you are purchasing and how much it will cost you. They understand you need transparent pricing to compare janitorial quotes and make a wise decision about the best value for your facility.  They also understand that having a clear janitorial quote with clear pricing provides a clear picture for assessing their performance maintaining your facility. The “masters” have the experience to accurately price their services helping you make good decisions for your facility with good information.


The Cleaning Quote

The Disasters
The disasters when it comes to commercial office cleaning will often issue a quote without really getting to know or visit your site. The problem with these quotes is they aren’t based in reality. Janitorial bids based on square footage alone don’t really give a complete picture of how many labor hours will be needed to meet your requirements. A cleaning company that isn’t willing to the put the work in at the beginning of the relationship to give you solid information is likely to fail to attend to other details down the road.

The Masters
The master understand that providing you with an accurate cleaning quote based in reality means they have to know more about your building than square footage. They need to square footage broken out by flooring type, the approximate population of your building, how many restrooms you have and any other requirements specific to your facility or industry type.



The Disasters
These commercial cleaning companies don’t understand that the single most important part of any cleaning business is the people. The disasters may not adequately screen their employees and are not likely to offer the comprehensive training that helps good people do their best. Similarly, subpar janitorial companies often take hiring shortcuts with illegal subcontracting and even undocumented workers putting your business and reputation at risk.

The Masters
The masters in janitorial cleaning services know that people are the cornerstone of any service business so they recruit, hire and screen carefully to find those people that are a great fit for the work. A professional commercial cleaning company conducts thorough background checks including criminal background check and drug screening on every single person who enters your facility. With good people, good training, competitive wages and benefits and solid management, the masters have a significantly lower janitorial turnover than the disasters netting you a better value and more effective building maintenance.


Systems & Processes

The Disasters
Those commercial cleaners that are disasters clearly plan to fail because they fail to plan. Whether through inexperience or a lack of vision and direction, less than good office cleaning companies often leave to chance what the better companies plan for. The maintenance of your large building cannot just be left to chance. Poor commercial cleaning companies don’t seem to understand how much planning underpins quality service. They don’t see that without systems and processes on every part of their operations, they simply cannot assure any level of consistency or follow through which translates into spotty at best service for you the customer.

The Masters
The best commercial cleaning companies have a plan in place to deliver effective service to you and that includes systems and processes that assure reliability through accountability. This means that the cleaning services company has systems and processes for every important part of their operations including their employee hiring and screening, janitorial inspections, pricing and janitorial quotes, responding to issues and problems, training their teams on issues specific to your facility and so on.



The Disasters
Any commercial cleaning company can do the right thing once, but can they do it over and over again for days, weeks, months and years at a time? Poorly run and operated janitorial companies seem to lack the vision, planning and execution to reach a level of consistency that customers can count on. Sure even the masters will occasionally make a misstep but with the disasters, the missteps are weekly and soon add up to a pattern of inconsistent and ineffective janitorial services.

The Masters
Consistency is what can take a commercial cleaning company from good to great. Consistency will also keep complaints off your desk and keep you from having to continually step in to manage your commercial cleaning company’s people. Success comes from a company having a clear vision of how they want to operate and serve their customers and then using systems and processes to create the consistency to reach that vision.



The Disasters
Sure mistakes can happen with any cleaning company, but when the disasters make a mistake, they often compound it by not responding promptly, correctly and solving the problem long-term and not just in the moment. When one mistake becomes two, becomes three and more, it is now a pattern of substandard service. When your current janitorial company slips with regard to service, do you know whom to call? Do they get back to you quickly? Is the issue remedied to your satisfaction? Does your cleaning company use the information to change course so the problem doesn’t happen again? If not, you might have unknowingly partnered with a disaster instead of a master.

The Masters

Again, even the masters make mistakes. What truly separates the masters from the disasters is how they respond when things go off track. The masters communicate with you in real time. The best commercial cleaning companies create a plan or solution to the issue and communicate that with you so that everyone is on the same page and knows what to expect. The masters follow up with you afterward to make sure things are really better and their fix wasn’t just a temporary band-aid. The masters regularly communicate with you regarding important issues like changes in staff and new procedures. Communication is a critical part of effective janitorial services, and if your cleaning services company isn’t communicating effectively, it will start to show in your facility.



The Disasters
Less than savvy commercial cleaning companies are stuck in the past. They don’t have the money or inclination to update their equipment or supplies because they either can’t or think it is an expense without a return. So they use dated, ineffective and even dangerous equipment and supplies in your facility putting you at risk and robbing you of the cost saving efficiencies that much of today’s janitorial technology advancements bring.

The Masters
The masters understand that effective janitorial services are not about a bucket and a mop. These janitorial companies know that embracing technology helps them offer you the highest level of services and even reduce costs by introducing greater efficiency into their processes. They know that effective service and a healthy, safe work environment are important to you. They are willing to invest in their business and therefore, your own, in order to consistently offer their customers the best, most effective, professional cleaning services.


Industry Best Practices

The Disasters
The disasters probably can’t even tell you what the best practices for their industry are much less put them into practice. These janitorial services companies often wing it, and it shows in their service. Maybe it’s inexperience or maybe it’s apathy but either way, you lose.

The Masters
Best practices are those methods and technique that consistently demonstrate results superior to those attained with other means. Over time, the better becomes the benchmark. In the janitorial industry, best practices apply to nearly every part of the business. Best practices can include people processes, like the best, most reliable ways to find, hire, manage and reward the very best employees. Best practices can include using EPA approved cleaning products and a solid commitment to green cleaning practices. Industry best practices include continual improvement and using technology to reduce costs and improve services. The masters understand that just because best practices aren’t mandatory legislated standards, doesn’t mean they shouldn’t be applied in order to assure a certain level of quality. 


CIMS - Certified Industry Management Standard

The Disasters
The disasters may not even be aware of CIMS much less able to achieve it. CIMS, or the Certified Industry Management Standard is an accredited management standard much like ISO 9000 and ISO 14001. Ineffective commercial cleaning companies may wish that had CIMS certification, it is good for business after all, but they don’t have the standards or discipline in place to make it happen. The CIMS standards are rigorous and exacting and most companies are not set up professionally enough to meet the CIMS standards of excellence.

The Masters
Maybe some cleaning companies don’t see the value in having an outside independent organization verify that you have systems and practices in place that all but guarantee good service, but the masters do. They know that customers appreciate being able to contract with a CIMS certified company understanding that a certain quality standard is already in place. These office cleaning services also understand that CIMS certification is a great way to show potential customers how seriously you take best practices and professional standards.


Here at Stathakis, we have spent over thirty years developing a standard of service delivery. We have worked hard to create lasting relationships with our customers and offer the businesses of southeastern Michigan the service they deserve. If you are a Facility Manager in Ann Arbor, Detroit, Royal Oak, Farmington Hills, Farmington, Dearborn, Livonia, Troy, Auburn Hills, Novi, Plymouth, Downriver or surrounding areas and you are looking for commercial cleaning services, office cleaning, school cleaning, industrial cleaning, medical cleaning or other building services, please contact us to learn more about how we can help make your job at least a little easier and make your facility shine.

janitorial pricing

Tags: Commercial Cleaning

Bad Smells Are A Sign Your Restroom Cleaning Is In the Toilet

Posted by Mitch Hesson on Thu, Apr 19, 2018 @ 10:53 AM

detroit restroom cleaning service, detroit janitorial companies, detroit cleaning service, commercial cleaning services detroit

Are Your Stinky Restrooms Creating a Scene?

Everyone likes a clean and welcoming space, but nowhere is it more important in public spaces than in shared restrooms. Strong bad smells elicit strong negative reactions. Perhaps it is because unlike home, in public spaces we share this private area with people we don’t know very well. When your office restroom smells bad, visitors and occupants in your building are forced to confront the unpleasant and stinky realities of bathroom business and really, most of us would rather not think about it. Restrooms make an impression, good or bad. Even if everything else in your facility is sparkling and clean, one dirty restroom can leave a lingering poor impression of the overall cleanliness of your facility.


Basic Restroom Cleaning May Not Be Enough If Odors Hang Around

Restroom odor can be an issue in any facility. It is a periodic problem that can plague even the most well-managed and well-maintained facilities. Facility Managers from all over tell us that keeping restrooms adequately cleaned and smelling fresh is near the top of the list in terms of maintenance headaches. So what is the deal with the stinky situation? Is it that your janitorial services company isn’t doing their part? Or is it that the frequency of your restroom cleaning just isn’t where it needs to be for your building’s traffic level? Or do your restrooms need repairs and some deep cleaning to get back to a base level of clean? Maybe there are issues with your current ventilation that must be examined. It might even be that porous materials and dated, corroded fixtures or plumbing problems are contributing to the stinky situation. Even if your restrooms LOOK clean, if visitors notice offensive smells, they will perceive your restrooms, and your facility overall, as dirty and poorly maintained.


The Science Behind the Stink

Why do restrooms smell bad to begin with? Of course the business of doing your business can be stinky but this alone doesn’t explain lingering restroom odors. In clean, well-ventilated restrooms, normal odors associated with the restroom shouldn’t linger. Lingering odors typically go beyond just normal use issues. In restrooms, especially the men’s restroom room, odors usually point to a build up of urine. Urine eliminates water and salt from our bodies and some of the compounds present in urine, including nitrogen, chlorides, proteins and urea can create disagreeable odors when allowed to evaporate and concentrate in your restrooms. These urine salts not only create odor themselves, they attract a host of bacteria that also produce offensive odors. An ineffective restroom cleaning service is most often to blame in this area as grout, areas around urinals and toilets, and such must be thoroughly cleaned to remove the compounds.


With Restroom Cleaning You Need More Than A Once Over

If you are noticing that your restrooms start clean but over the course of the day become funky or in disarray, you might need more that a twice weekly or even daily evening cleaning. Some busy facilities need nightly cleaning as well as a dayporter or daytime cleaning service to keep up with the daily demands of high traffic buildings. Along the same lines, busy restrooms need more than a cursory once over whether you are utilizing nighttime cleaning, day cleaning or a day porter service. Periodic cleaning and restocking is a good option in between deeper, more thorough cleanings but it cannot be the standard. Trash removal, supply restocking, spot cleaning and a quick mop of the floors is fine to keep a busy restroom tidy and in commission but the compounds most associated with restroom odor can’t be effectively eliminated with a once over with a mop. Furthermore, if your janitorial services company isn’t changing their mop heads frequently enough, all that quick mop is doing is spreading that stink around your restrooms and even to other areas in your facility. Is your restroom cleaning service mopping your lunchroom floors with the same mop used to sop up urine? Hope not. 


Stop Smells Where They Start

Your restroom cleaning services must do their part in keeping your restrooms clean and fresh and stopping foul odor in its tracks. We talk to Facility Managers every day who have made use of a restroom cleaning checklist to measure the performance of their janitorial service and even take corrective action to get them on track. As a Facility Manager, it is important that you know exactly what good restroom cleaning entails so you can exact the level of service you need fro your cleaning company. The more you know, the more you can get the best value from your cleaning budget. A restroom cleaning checklist can be a useful way to acquaint yourself with the specific tasks and duties that make for a sparkling clean, fresh smelling restroom.


When Your Restrooms Require Deep Cleaning

The best way to keep restrooms smelling good and looking their best is to do periodic deep cleaning. This entails a thorough examination and cleaning of all surfaces including counters, floors, urinals, sinks, toilets, stall partitions and more. Every inch of your restroom should get a detailed cleaning with the use of appropriately chosen and applied chemical disinfectants. If your cleaning company can eliminate the urine compounds and bacteria, they can banish the smells that make your nose wrinkle. Cleaning enzymes and chemical disinfectants have been demonstrated effective against germs, bacteria and odor but they need time to work. These products all come with manufacturer recommended dwell times, or the time the product should sit wet on a surface to effectively kill and reduce germs before being wiped away. If recommended dwell times are not followed, the removal of the bacteria, and therefore the odor, is less effective. In an ideal world, your janitorial company’s employees should spray down areas and let the disinfectant sit and do its job while they perform other duties like restocking supplies, cleaning mirrors and removing trash.


Assure Your Commercial Restrooms Are Clean & Smell Fresh

If your restrooms are stinking and your commercial restroom cleaning is lacking, it’s likely time to rethink your janitorial services. Maybe you have put off making a change because you think Michigan commercial cleaning companies are all the same but that is NOT the case. There are many reputable, professional cleaning companies who would welcome the opportunity to earn your business and deliver the consistent, responsive professional service you and your facility deserve. There are also tools to help you find these companies including CIMS, the Certified Industry Management Standard, a professional certification that identifies those commercial cleaning companies positioned to deliver a high level of service. Find the right Michigan janitorial company and you can forge a partnership that assures your restrooms smell fresh, look clean and your overall facility maintenance shines!



Tags: Restroom Cleaning

Getting the Right Treatment from Medical Office Cleaning

Posted by Mitch Hesson on Tue, Apr 17, 2018 @ 03:48 PM

detroit medical office cleaning, livonia medical cleaning, farmington hills hospital cleaning, downriver medical office cleaning

Medical Office Cleaning requires a Specialist Not a Generalist

Medical office cleaning is completely different from general office cleaning. While everyone wants an office to look clean, an office tending to the medical needs of the public must go beyond the surface. It cannot just LOOK clean, it must BE clean. Healthcare Acquired Infections (HAIs) and other communicable diseases present a potentially serious issue in medical facilities. As people come in, even for minor issues, the risk of them picking up another illness is significant. When medical offices are not adequately cleaned, people get sick and even die. Now, lest this sound too dire, know that adequate cleaning measures are VERY effective against the spread of disease-causing germs. But is your current healthcare cleaning company doing what they need to in order to protect your patients, practitioners and your facility’s valuable reputation? Unfortunately, far too many janitorial companies WANT your business but are NOT PREPARED to deliver the consistent, effective service you need. Medical office cleaning needs more than a generalist, it needs a specialist—a commercial cleaning company that has worked hard to acquaint itself with the specific requirements and needs of the complex healthcare industry.


Why Medical Office Cleaning Is So Vital to the Health of Your Facility

Every facility manager wants a clean, professional and welcoming office. But in a healthcare setting, there is just so much more on the line. There is the perception of care by the patient and his or her family. There is the heightened risk and worry over HAIs and other communicable illnesses. There is the risk of sick people getting sicker at YOUR facility. Finally, there is the perception and well being of your staff. While your medical office cleaning may amount to a fraction of your facility’s complete budget, it influences nearly every aspect of your operations. Think about how many places poor cleaning can compromise your facility. From your standing with physicians, staff, patients and families, you ability to attract top talent, the potential impact on employee productivity and turnover, to infection control, patient health and surgical outcomes-- a clean, hygienic healthcare facility is critical.


Do Your Commercial Cleaners Understand YOUR Business?

If a medical office cleaning company wants your business, they must make it their business to understand your requirements and their part in keeping you compliant. You are, of course, an expert on your business and industry. Your commercial cleaning company doesn’t have at be an expert in your business but if they do not have at the very least, a basic understanding of medical cleaning and the compliance issues you must attend to, they just aren’t set up to succeed. Hospital cleaning and medical office cleaning require a level of expertise that not enough commercial cleaning companies demonstrate. Is your medical office cleaning company familiar with the requirements of HIPPA, OSHA, blood-borne pathogens and other regulatory issues? Do they train their employees for safety around blood-borne pathogens? You, your patients and employees deserve medical cleaning that won’t put health and safety at risk. Commercial cleaning companies worthy of your business should understand HIPAA and require training in blood borne pathogens, train on cleaning for health and medical cleaning best practices. The better the training provided, the better chance you have of effective, responsive service.


Cost Matters But Cannot Be the Only Factor In Choosing Healthcare Cleaning Services

As a Facility Manager, cost-savings are important but must be balanced with patient safety, the reputation of your facility, the satisfaction of your staff and more. If your hospital cleaning company is offering prices you want but services that fall short of what you really need, you are not getting value. Price is what you pay, value is what you get. The danger of selecting medical office cleaning with only cost in mind is you can end up with services that fall short of what you need and a cleaning company unprepared for the rigors and requirements of medical cleaning. You can't choose just anyone to do your medical cleaning. Really, would you want a general physician performing your heart surgery? The most capable and proficient healthcare cleaning companies are not likely to be the least expensive but they can work with you to keep you costs in line with your budget and create real value for your facility.


Is Your Medical Office Cleaning Company Failing to Plan & Planning to Fail?

The old adage is “if you fail to plan, you plan to fail” and it still holds water. Listen, cleaning in a healthcare facility isn’t something you can execute well without a plan and formal processes and systems that assure reliability through accountability. Does your medical office cleaning company have a plan?

  • Documented experience with medical and healthcare cleaning accounts
  • Good people screened, trained and managed to succeed.
  • Transparent pricing to help you understand and compare cleaning quotes.
  • Hospital approved chemicals.
  • Periodic janitorial inspections to keep services in line with your expectations.
  • A willingness to customize cleaning services around your needs.
  • A clear understanding of disinfecting strategies required for proper infection control.
  • An understanding of compliance issues that impact any industry they wish to work within.
  • Effective quality assurance measures to assure reliability through accountability.
  • Effective communication with a clear, easy to reach point person.
  • CIMS Certification to assure consistent, responsive, high level janitorial service delivery.
  • Compliance with all federal, state, and local regulations.


The Right Medical Cleaning Company Can Make a World of Difference

Managing a medical facility and medical offices requires a great deal of knowledge and skill. The current regulations and compliance requirements add to the complexity and make it ever more critical that you partner with those companies who understand how to support and serve your overall operational goals. Do not make your already difficult and demanding job harder by contracting with janitorial companies either too inexperienced or too lazy to make your business their business.

Stathakis operates right here in South Eastern Michigan delivering effective, professional medical cleaning services. You might say our “treatment plan” on medical cleaning vastly outperforms that of our competition. If you want the most effective health care cleaning services for your facility delivered with value and responsiveness, please contact us and we can work with you to put together a clear, straightforward, workable plan for your individual facility.

Medical Cleaning Outsourcing Guide

Tags: Hospital & Medical Cleaning

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