With janitorial turnover averaging as much as 200%—and the costs associated with it rising—you cannot afford to ignore your cleaning company’s constant stream of new employees. Beyond the inconvenience, **high turnover signals deeper organizational problems** within your cleaning contractor. And those issues can directly impact your facility.
How Does High Janitorial Turnover Impact Your Facility?
You may wonder: does it really matter if new people cycle through the building constantly? **Absolutely.** While occasional staff changes are normal, consistently retaining good cleaners provides major advantages—better responsiveness, higher quality work, fewer reminders, and lower oversight from you.
High turnover, however, slowly erodes all of that.
The Hard & Soft Costs of High Cleaning Staff Turnover
- Reduces the overall VALUE you receive
- Leads to inconsistent or poor-quality cleaning
- Results in unfinished work or frequent errors
- Breaks the long-term relationship between cleaner and customer
- Increases equipment damage and material waste
- Creates real security risks with too many unfamiliar people entering your building
- Creates the perception of instability or poor service
- Hurts the company’s reputation—making it harder for them to attract good cleaners
- Increases operational costs that eventually get passed on to YOU
The Most Dangerous Impact: Security Risks
The biggest threat of high turnover isn’t just poor cleaning—it’s **security**. Your cleaning provider may claim they conduct thorough background checks and drug tests, but when staff changes constantly, proper vetting becomes less likely.
High turnover often stems from companies cutting corners—and if they cut corners hiring, they may also cut corners screening the people entering your facility at night.
Who Pays for High Turnover? You Do.
Every time a cleaning company loses an employee, it costs them money. And those costs are silently passed to you—yet you're receiving less value because inexperienced cleaners need more oversight and deliver inconsistent work.
Your building shouldn’t be the training ground for a parade of new hires. You deserve a stable, professional team.
Why Some Cleaning Companies Struggle to Retain Employees
Many commercial cleaning companies operate like revolving doors. Why?
- Poor hiring practices that ignore personality fit
- Uncompetitive pay (cleaners leave for better opportunities)
- Lack of recognition or rewards
- Ineffective or absent management
- No accountability systems or inspections
- Zero focus on employee culture or engagement
All of this leads to disengaged employees who eventually leave—forcing the cycle to repeat.
Why Top Janitorial Companies Maintain Low Turnover
Some professional janitorial providers consistently maintain turnover **well below industry averages**, even in a challenging labor market.
They achieve this through:
- Targeted recruitment of the right personality types
- Comprehensive background screening
- Thorough onboarding and ongoing training
- Strong management systems for accountability
- Recognition programs and career incentives
- Competitive pay and benefits
When employees feel valued and supported, they stay—and your facility benefits.
Protecting Your Facility from High Janitorial Turnover
Turnover at your cleaning company is not a problem you can fix—it’s a structural issue **they** must solve. If you’re seeing a constant rotation of new faces, it may be time to look for a new partner.
Look for companies with a proven history of low turnover, high training standards, and stable teams.
Ready to Close the Revolving Door?
At Stathakis, people are our foundation. With turnover under **40%**—compared to the national average of **200%**—we retain the best cleaners in the industry.
Through strong culture, recognition, competitive pay, and systems built for success, we’ve built a reliable, motivated team that delivers superior service every day.
We offer the best value in janitorial and maintenance services, supported by Complete Customer Care, extensive training, and a commitment to excellence.
