Have Your Janitorial Services Gone From Bad to Worse?
Are your janitorial services less than stellar? Maybe they started strong but have slowly gone downhill. Or perhaps your cleaning company never delivered to begin with.
Maybe your janitorial company was doing a solid job but with multiple staff changes the service has declined to a level you can’t live with. Maybe your commercial cleaning company isn’t staffing people who are a good fit for the work or perhaps they are failing to train their teams effectively.
Whatever the reason, finding a solid, effective janitorial company shouldn’t be impossible. Yet janitorial companies that deliver responsive, professional service at real value are often in short supply.
When you evaluate your current cleaning services, is it time for a conversation to get things back on track—or is it time to toss your current commercial cleaning company out with the trash?
Is High Turnover From Your Janitorial Services Company Impacting Your Facility?
You probably don’t want to think too much about your cleaning company’s employee turnover . After all, outsourcing cleaning services is supposed to remove those worries from your plate.
However, high turnover can significantly impact your facility. Frequent staff changes can lead to unfinished work, missed responsibilities, dirty restrooms and complaints from tenants or employees.
Even if a contractor submitted the lowest janitorial bid , high turnover often prevents them from delivering real value.
A constant stream of new cleaning staff also means your organization ends up absorbing the costs of training those employees.
- Security concerns from unfamiliar individuals regularly entering your building.
- Incomplete or inconsistent work compared to what was promised.
- Inexperienced staff often miss tasks, waste supplies and damage equipment.
- New employees clean fewer square feet during shifts, reducing service value.
- Your time is spent helping new hires learn your building and procedures.
Does Your Cleaning Company Offer Real Value and Transparent Pricing?
Making the right decision about janitorial services requires clear information.
To determine the value you are receiving, your cleaning contractor should provide transparent pricing.
Transparent pricing helps you compare competing bids and hold providers accountable for the services they promise.
The most effective cleaning companies want you to understand what you are buying and help you maximize your budget.
Here are several suggestions for evaluating janitorial bids:
- Expect to see prices ranging from extremely low to well above market value.
- If pricing seems too good to be true, treat it as a warning sign.
- Learn how cleaning bids are calculated. This article provides helpful insight.
- Ask for references from trusted facility or building managers.
- Interview cleaning companies thoroughly before requesting bids.
- Only request proposals from experienced and reputable contractors.
- Check references carefully before making a decision.
- Compare identical service specifications to evaluate bids fairly.
Identifying a Janitorial Services Company You Won’t Have to Replace
Finding a reliable janitorial partner can take time, but the effort pays off.
Working with a contractor that cannot deliver on their promises wastes both money and time.
Successful commercial cleaning companies focus on several key areas:
Quality Systems: Operational systems designed to maintain performance and continuous improvement.
Service Delivery: Reliable systems that ensure consistent cleaning results.
Human Resources: Effective hiring, training and employee management.
Health, Safety and Environmental Stewardship: Compliance with regulations and commitment to safe operations.
Management Commitment: Clear mission, vision and values that support long-term service excellence.
CIMS Certification: CIMS is a respected certification demonstrating a cleaning company’s commitment to professional standards and effective service delivery.
If it’s time to replace your current janitorial provider, remember that many companies are capable of delivering responsive, effective service at a price that fits your budget.
Do your research, choose the right partner and you can establish a long-term relationship that benefits your facility and everyone who works within it.
