Why Janitorial Services Turnover Is a Problem
If your janitorial company experiences high employee turnover, this isn’t just their problem.
It’s your problem.
Why?
Because high turnover from your commercial cleaning services contractor can create a myriad of issues for you as a Facility Manager.
What kind of issues might your cleaning service’s high turnover cause for you?
What Kind of Janitorial Turnover Is Normal From Your Custodial Services?
While it is true that employee turnover is often higher in low-skilled, low wage jobs, in the janitorial industry turnover approaches almost 200%.
Why is this?
There are simply so many facilities services companies, office cleaning services and janitorial companies that their overall quality and the quality of their processes will differ greatly.
Your janitorial services in Michigan may not be providing you with the kind of quality services they promised you.
Janitorial companies with high turnover are bad for business.
Period.
Janitorial turnover can impact many areas of your facility.
This includes the quality of your custodial services, safety and your bottom line.
Eventually, hiring a janitorial service that suffers from a high rate of turnover, even if their cleaning bid was low, will cost you down the line.
Janitorial Turnover Hurts the Quality of Your Custodial Services
High turnover isn’t just an administrative headache for a janitorial company.
It means poor service delivery for you and your facility maintenance.
New employees require onboarding time and expense.
It also takes time for them to become familiar with their duties and responsibilities.
A trainee typically covers far fewer square feet in a shift than a more experienced office cleaner.
New employees are far more likely to overlook things, break equipment and overuse supplies.
If you think your office cleaning companies are absorbing these costs, think again.
These costs are passed on to you.
You pay more for less.
The Best Janitorial Services Won’t Compromise Safety
Does your commercial cleaning company in Michigan utilize a stringent hiring process?
Do they use E-Verify to ensure legal hiring?
Do they check references and verify employment?
Do they conduct thorough background checks, criminal record checks and drug screening?
The more new people you have in and out of your facility, the greater the risk.
If your Detroit commercial cleaning company is cutting corners, who knows who is really in your building?
The Hard Costs of Janitorial Turnover
There is a real cost to high employee turnover.
These hard costs are almost always passed on to you.
This can happen through price increases or reduced services.
Recruiting, interviewing, screening and training takes time and money.
When you pay more for less experienced cleaners, the overall value drops.
There are Michigan janitorial companies with lower than average turnover that still offer fair pricing.
A low bid from a high-turnover provider will cost you in service quality, safety, morale and reputation.
Why Do Commercial Cleaning Services Have High Janitorial Turnover?
High turnover comes from many sources.
Minimal training.
Poor screening for fit.
Illegal hiring.
Weak management.
Rock-bottom wages.
While the national average for janitorial turnover is approaching 200%, some companies have figured out how to reduce it.
These companies focus on better hiring, training and accountability systems.
How Some Building Maintenance Companies Keep Janitorial Turnover Low
Not every janitorial service suffers from a revolving door of employees.
Some companies manage their processes from the top down.
They attract the right people.
They interview carefully and screen thoroughly.
They train employees properly and provide ongoing support.
They use recognition and accountability systems to retain good staff.
Finding Janitorial Services in Michigan Committed to Low Turnover
There are significant advantages to well screened and properly trained janitorial employees.
At Stathakis, our turnover is under 40%.
This dramatically outperforms the industry average.
We screen carefully.
We train consistently.
We use systems to keep costs down and accountability high.
