Finding the best commercial cleaning service may feel like an epic quest straight out of a Peter Jackson directed trilogy.
You wander through valleys and hills searching for the one, true commercial cleaning service that will deliver on their promises of legendary service.
Cleaning crew after cleaning crew are vanquished in the mission to find a commercial cleaning service worthy of your kingdom.
Finding a trusted, competent and consistent commercial cleaning service can feel like searching for a legend that's pure myth, but it doesn’t have to be that way.
There are some fairly easy and straightforward tips to help you find the best commercial cleaning service and keep your realm sparkling and your glass slippers streak free.
Transparent Pricing
All too often a commercial cleaning service can come to you looking like Cinderella and then a few weeks in, the clock strikes midnight, and things begin to look very different in the light of day.
Maybe you have had the experience where your commercial cleaning service starts strong but the quality of the work breaks down over time.
Things that used to be done just aren't done anymore and you are asked to pay extra for things that used to be included.
With the best commercial cleaning services, you will get transparent pricing.
What that means is you know and they know exactly what you are paying for.
Having transparent pricing with your commercial cleaning service allows for accountability all around.
You and your commercial cleaning service have a straightforward way to assess whether they are doing their job or not.
Likewise, when you understand what you are paying for, you can more accurately compare commercial cleaning services to save money and find the best deal.
Responsiveness
Does the commercial cleaning service you're considering respond quickly to customer issues?
When you ask this question, the answer will no doubt be yes.
This is because prospective commercial cleaning companies can say anything to secure your business.
The key here is to ask to see their plan.
The best commercial cleaning services will have a clear written plan/policy on how they respond to customer requests, complaints and other issues.
The reality is your perfect Prince Charming is the stuff of fairy tales — in real life even the best commercial cleaning services will need some feedback from you to care for your facilities optimally.
A critical component of any commercial cleaning service is their ability to respond quickly to what you need.
Any commercial cleaning service that doesn't have a clear, written communication plan simply isn't serious about customer satisfaction.
People
Perhaps you have had a commercial cleaning service with a revolving door of new characters coming into your facilities.
High attrition means new people rotating through your building — which can present both security and quality issues.
A commercial cleaning service is only as good as its people.
The best commercial cleaning services will find, hire and train the best people.
Likewise, they will manage and reward their teams in such a way as to get the best performance from them.
Attrition is still a fact of life, but the best cleaning services maintain rates well below national averages.
Happy people + low turnover = a motivated commercial cleaning crew.
Reputation
Having a large facility that requires commercial cleaning services is kind of like having a dragon that must be slayed.
How would you find the right knight to vanquish the dragon?
Would you believe just anyone who boasted of their dragon-slaying abilities?
More likely, you'd ask around.
When it comes to finding the best commercial cleaning services, who you know can be important.
Ask others in your industry who cleans their buildings.
Vendors and related businesses can also be a helpful resource when looking for the best commercial cleaning service.
No one is perfect — even the best companies still work diligently to keep their level of service high.
Still, the best commercial cleaning services have earned a solid reputation for the work they do.
Certification
Industry certification like the ISSA CIMS can ensure that you get a prince and not a frog.
Certification requires meeting standards for green cleaning, service, people, communication, training and more.
Choosing a certified cleaning service is like magic — a shortcut that can save you time on due diligence.
Get Your Happy Ending With the Best Commercial Cleaning Service
Finding the best commercial cleaning service doesn't have to be a fairytale if you know what to look for.
A service that values its people, offers transparent pricing, true responsiveness and has a solid reputation will slay the dragon of facility upkeep.
Professional certification like ISSA CIMS can be a shortcut if you need it.
There are truly exceptional commercial cleaning services — and finding one will make your job much easier in the long run.
