Sometimes it is easy to take for granted different services that we depend on, but just don’t see. Janitorial Services most often fit into this classification. When you arrive to work in the morning, the wastepaper basket is empty and the office smells fresh. However, because it happens at night when nobody is there to see, it is easy to overlook the hard work and effort that goes into delivering clean.
A little appreciation goes a long way in recognizing a good, cleaning service. A good Cleaning Company will have a system in place where positive comments are passed down to your night-time cleaner so they receive recognition. Talk to your Facility Manager and ask if there is a formal system in place to recognize the Office Cleaning staff.
Here is a list of the basic responsibilities that most Office Cleaners perform:
- Providing a safe and germ-free environment, by disinfecting restrooms, door knobs, etc.
- Restroom Sanitation
- Trash Collection
- Emergency Clean-ups
- Cleaning Glass
Delivering cleaning is a team effort bridged by good communication between the cleaner and the building occupants. While every cleaner maintains a facility to some minimal expectation, they are mostly focusing on what they think is important to the building occupants. When that focus is wrong, it is very important to give good feedback to the Facility Manager that can be used to re-focus the Cleaning Company’s effort. A good cleaning service company will have a Customer Representative conducting regular janitorial inspections and walking through the building, talking to the occupants and getting feedback. Good cleaning service will also have recognition programs in place to make sure that good employees get noticed.
The one thing that goes the longest way is a simple "Thank you." It could be a fancy card or just on a post-it note placed on the janitor closet door because how it is communicated is not all that important. The most important thing is the message, "Have you thanked your Office Cleaners lately?"