Successful businesses all have one thing in common: strong and open communication with their customers. A solid partnership built on trust and mutual understanding is always better than fumbling in the dark hoping everything works out.
Do you trust your commercial cleaning service with the keys to your building when no one is around?
Do you believe they work hard for you and care about the level of service they provide? Do you believe they conduct proper due diligence with employees, insurance and liability protections?
If the answer is “no” or “I’m not sure”, here are important questions you should ask prospective cleaning companies.
How long has the janitorial service been in business?
If you want trained staff and a reliable partner, look for a company with years of experience. Every company must start somewhere, but you probably don't want your facility to be their training ground.
Is the commercial cleaning company bonded and insured?
Any professional service business should carry insurance covering both them and you in case of damages or liability issues.
Insurance demonstrates professionalism and responsible hiring practices.
What type of services does the building services company provide?
Every cleaning company is different and provides different services.
While most offer basic services such as floor cleaning, housekeeping and restroom maintenance, others may offer specialty services like:
hot water extraction carpet cleaning, painting, janitorial maintenance, window cleaning, medical cleaning, construction cleanup and emergency cleanups.
What hours do they work? How many people do you need?
Every business has different scheduling needs. Look for a cleaning company that works around your facility schedule.
The best janitorial companies also offer flexible staffing to adapt to seasonal or operational changes.
Does the janitorial company conduct both basic and specialized training?
The well known MSDS (Material Safety Data Sheet) has been replaced with Safety Data Sheets (SDS) .
SDS documents follow a standardized 16-section format that helps employees understand chemical hazards and safety procedures.
Proper chemical training protects employees and facilities and is legally required.
Does the commercial cleaning company conduct background checks before hiring?
Professional cleaning services perform background checks before hiring employees. These checks often include criminal history, employment verification, references and other screenings to protect both the client and the company.
Are they ISSA CIMS Certified?
CIMS-GB is an industry certification from ISSA that indicates a cleaning company meets rigorous professional standards.
Companies must meet 100% of required standards and at least 60% of recommended standards to achieve certification.
CIMS-GB certified companies typically represent the highest level of professionalism in building services.
If you are located in the Detroit area, Stathakis provides janitorial, painting and facility maintenance services throughout Southeastern Michigan.
For questions or a no-obligation quote call 1-800-278-1884.
