Detroit Janitorial & Cleaning Services Blog

The 3 Secrets That Get You Exceptional Commercial Office Cleaning

Posted by Mitch Hesson on Wed, Feb 13, 2013 @ 11:30 AM

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People, Service & Value

You understand how impactful the state of your offices can be when it comes to employee morale, productivity and customers' perceptions. So you have finally made the decision to enlist the help of a commercial office cleaning service. You know that if you find the right company to clean your offices and facilities, you will reap the benefits that come with a sparkling clean office. You also understand that exceptional office cleaning services raises the bar for your entire organization. Whether it is a scary office fridge, overflowing trash cans, smudgy doors and windows or rancorous restrooms, quality, professional office cleaning can have a serious impact on your business and your bottom line. If you are smart enough or lucky enough to find an exceptional commercial office cleaning service, then you will:

  • Protect employee health and minimize absenteeism
  • Leave new customers with a positive first impression
  • Positively impact your bottom line by increasing team morale and output
  • Let employees concentrate on the job they were hired to do
  • Minimize your management responsibilities of a service not directly tied to your business
  • Save you dollars and cents by maximizing your office budget

The wrong commercial office cleaning company can cost you time and money. When your commercial cleaning crew is failing to get the job done, or unresponsive to your specific needs, it creates yet another management headache you have to deal with. Likewise, important cleaning tasks left undone can create a company-wide sense of complacency. So how do you ensure that you get exceptional commercial office cleaning services and how do you differentiate between cleaning services that shine and cleaning companies that just stink?

It All Starts With Good People From Top to Bottom

One of the things you can do to help determine if a commercial office cleaning company is going to eclipse their competition is to take a look at how they treat their employees. The commercial office cleaning company that offers an inclusive company culture is going to attract better workers and keep employees engaged and excited about their work. For example, Stathakis offers hundreds of individuals in Michigan a great place to work. We work diligently to find the right people, screen those people carefully, comprehensively train employees and manage and incentivize our people to get the very best from them. We have worked hard to create a culture that values everyone in our organization. We even offer what we call open book management, an opportunity for our employees to have a financial stake in our success based on meeting our customers' needs. For us, this results in highly motivated employees, significantly lower turnover and employees that are happy to be at work, resulting in exceptional Michigan office cleaning services for our customers.

 

Does Your Office Cleaning Company Realize Service Is Their #1 Job?

In addition to treating their employees well, a highly regarded commercial office cleaning company always puts customers first. When you sell a physical product, customer service is important but secondary to the item your customers buy. When you operate a professional office cleaning business, customer service is your business. Your ability to service your customers is the single biggest thing your business will be judged on. Commercial office cleaning companies that fail to recognize this also fail to keep their spotlights trained on providing exceptional service.

At Stathakis, our customers always come first. Without the loyal and mutually beneficial relationships we have established within the southeastern Michigan area, we all would have no reason for coming in to work every day. Not only do we profess to be customer-focused, we have built our organization around keeping that promise. With good people, experienced supervisors and procedures and policies like Open Book Inspections and 10-Minute Response Guarantee, we work hard to provide consistently exceptional commercial office cleaning.

  

Cost Versus Value

Exceptional commercial office cleaning doesn't require that you go with the highest priced cleaning service. When it comes to finding the right Michigan office cleaning company, it's about value not price. When searching for the best value pricing, you are looking for comprehensive cleaning at a reasonable price. For instance, at Stathakis, we offer what we call Open Book Pricing to help our customers understand exactly what it is going to cost to get exactly the services they need. A quality, commercial office cleaning company that provides exceptional services is not likely to be the cheapest provider. Low bids can be tempting but remain skeptical. If you get a number of estimates from professional office cleaning companies in Michigan, and one or two of the estimates come in well below others, this could be a red flag that the company could be cutting on services or even involved in illegal subcontracting.

 

ISSA CIMS Certification: Let Existing Industry Certification Work For You

It can be really hard to find a first-ratel commercial office cleaning company and many busy business owners and office managers don't have the time to do the amount of due diligence required to ensure you end up with a reputable, professional office cleaning compan. While no one like shortcuts on service, professional organizations and designations like CIMS Certified, can be an effective way to find the best of the best within an industry in a short amount of time.

If you would like to streamline the process in order to find a great office cleaning company, let someone else do your home work for you.  If you select an ISSA CIMS Certified Michigan Office Cleaning services company, you can rest assured that your commercial office cleaning company is being held to the highest industry standards.  The Cleaning Industry Management Standard (CIMS) certification program requires businesses to meet or exceed set standards of excellence.

At Stathakis, we have brought together quality people, a solid organization dedicated to our employees and customers, a steadfast commitment to exceptional customer service, open book pricing that helps our customers determine value and we are ISSA CIMS certified demonstrating our commitment to exceptional commercial office cleaning.

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Tags: CIMS-GB Certification, Commercial Cleaning, Customer Focus

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