For a business to grow and make a name in society, it is important to share a strong and healthy relationship with its clients. One should work harder to meet clients requirements and provide special services to build trust and a better working relationship. Ask a question to yourself: Do you know which commercial cleaning company to trust with the keys of your building? Especially when cleaning services have staff that are here today and gone tomorrow. Below is the list of some important questions which should be asked before contracting work to any business.
How long has the company been in business?
An established business will have several years of experience and will also demonstrate knowledge, well trained labor, trust, and reliability.
Is the business bonded or insured?
A professional business will always have an insurance bond that covers them and others, in case of damages during work in your building. It demonstrates duty of care towards its employees and safety of your company’s possessions. It also insures legal and good hiring practices of employees.
What type of services do you provide?
Different businesses provides different services. Not all companies handle all services. Most companies will provide basic services like housekeeping, carpet cleaning, floor cleaning, and restroom cleaning. Some will go the extra mile and will provide you with additional services such as: medical cleaning, painting, maintenance, window cleaning, 24-hour emergency clean ups, and caulking & glazing.
What hours do you work?
As mentioned earlier, different businesses provide different services, so look for a company that meets your cleaning needs and works according to the time frame which suits you best, not the other way around.
Does your company conduct MSDS and training of employees?
Maintaining MSDS’s is must for any business that works with chemicals or other hazardous substances. By law, a business must have an MSDS Sheet for every chemical product in the building. It is every employee’s right to know the properties of a particular substance that he’s working with. Another important factor is training. The janitorial program needs to be followed by the janitorial company to train the employees, with proof of training.
Does your company conduct background checks before hiring?
A professional business knows the importance of background checks and will be conducting them frequently before and after hiring employees. Background checks of employees are important and must be regulated across the country. While performing background checks on employees, certain points are taken into consideration, as it’s not limited to criminal history checks. Education, employment history, reference verifications, professional licenses, and medical records are important too.
Are you ISSA CIMS Certified?
To become CIMS-GB-certified, an organization must submit written documentation supporting its compliance with the requirements described in the sections of the Standard. An independent, accredited assessor then conducts an on-site review of the applicant’s systems, processes, and documentation to ensure compliance. To achieve certification, an organization must meet 100 percent of the mandatory elements and 60 percent of the recommended elements, per section.
How do you charge for your services?
Some companies charge by the hour and some charge by the job. This also depends on your cleaning needs and the size of the work area. It is advised to have a quote in writing before commencing work on your building to avoid future misunderstandings. Another factor is billing: some companies now have E-Bills in place, for the convenience of the customer. This allows one to see the progress and work status. It also saves paper, stamps and hassle - just click and pay!
If you are in the Detroit, Michigan area let us know how we can help you! Stathakis offers custom janitorial, painting, and maintenance services for the entire Southeastern Michigan area. Whether you have a simple question or would like a no-obligation quote, feel free to give us a call at 1-800-278-1884.