Considering Straying From Your Current Carpet Cleaning Services?

Clean, fresh carpets are an important part of your facility maintenance. When customers, visitors, employees, tenants or guests enter your building, you want their impressions to be favorable. Unfortunately, nothing catches one’s eye faster than stains and dirty wear patterns on carpeting. Perhaps you have a carpet cleaning company you usually turn to when things are starting to look ding,y but they just haven’t been doing the job they once did. Or maybe you have been through a number of bad relationships with commercial carpet cleaners and just want to settle down already with carpet cleaners that know what they are doing and do it. Maybe you are just starting the process of looking for a quality carpet cleaning company and want to choose wisely from day one. Here’s the deal, you CAN find, effective, affordable, customized carpet cleaning services but in order to do that, you must have good information to make meaningful choices in the carpet cleaning marketplace. Below, we’ll discuss a number of critical factors that will make or break your commercial carpet cleaning services and how to find the right Building Services Contractor to care for your carpets and other important maintenance areas in your facility.

1. Is Your Carpet Cleaning Company Using Well Maintained, State-Of-The-Art Equipment?

The business of carpet cleaning has made a number of technological strides in equipment over the last few years. Newer equipment is leaner, greener and cleaner. Quality carpet cleaning equipment not only gets carpets cleaner, it can help you get more years out of your office carpeting, saving you money down the line. Dated, inefficient, ineffective and poorly maintained equipment just doesn’t do the quality carpet cleaning job you need in your facility. Old carpet cleaning equipment doesn’t save YOU money, it saves YOUR CARPET CLEANER money, at the cost of service. If your Detroit carpet cleaners are using dated carpet cleaning machines, not only are they shortchanging you on cleanliness and value, they could damage your carpet and even void your warranty.

2. Are Your Carpet Cleaners Still Using Bonnet Cleaning?

If your commercial carpet care services are using Bonnet carpet cleaning, it’s likely time to look elsewhere. Bonnet cleaning basically repurposes a hard floor buffer for carpets, but it has a number of problems. First, it does not clean carpets effectively. Dirt is moved around on the carpet rather than removed. Second, it is tough on carpets because of its abrasiveness and high speeds. In fact, using Bonnet carpet cleaning will often void your carpet’s warranty. Finally, there are much safer, more effective carpet cleaning methods. Why do some companies still use Bonnet cleaning? Likely because they bought the equipment long ago and it’s cheaper for THEM rather than investing in newer, better technology. If your carpet cleaners are stuck in the past, it might be time to break up with them.

3. Does Your Commercial Carpet Cleaning Company Have People Problems?

Let’s be honest, companies that take shortcuts with their people are likely to take shortcuts elsewhere. Carpet cleaning and other building services require people to come into your building, assess your needs, quote pricing, identify stains and prescribe removal processes, see areas of wear where they must be cautious and so on. People are really the foundation of any service company. If your carpet cleaning company takes shortcuts with their people or people processes, it is damaging to both security and service. Are you carpet cleaners properly screening employees utilizing drug screening and criminal back ground checks as a minimum? Are they resorting to illegal hiring or illegal subcontracting? Is there sufficient training? Is there adequate management? Companies that do not invest in their people tend to suffer from higher than average turnover. This can lead to too many new faces, shortcuts with hiring, screening and training and unprepared, inexperienced technicians working on one of the most expensive assets in your building.

4. Does Your Commercial Carpet Cleaning Company Have Well Trained Technicians?

Carpet cleaning has taken some big leaps technologically. We can clean faster than ever, better than ever and affordably work to keep your carpeting looking good throughout the year. But these new advances require true technicians to implement them and garner the most benefit for you the customer. Individuals trained to use the state of the art carpet cleaning machines, to identify stains and match removal products, and even put together carpet appearance management programs to give you what you need to keep carpets looking good around the clock without performing unnecessary maintenance, require solid training. Employees who are well trained do better, it’s just common sense. Don’t hitch your wagon to carpet cleaners who aren’t exceedingly professional about their people and their processes, it’s just that important.

5. Are Your Detroit Carpet Cleaners True Professionals?

Professionalism isn’t just important in a company’s people processes, professionalism is important in ALL areas of business. If a carpet cleaning company isn’t operating at high levels of professionalism, you have to wonder why? Of course, if you ask a company if they are ‘professional’ they are likely to say yes. So what can you as a Facility Manager look for in order to identify those companies committed to the highest levels of best practices and professionalism? They should have well trained and well equipped teams. Team members should wear uniforms and identification at all times. A carpet company and even a technician should be able to tell you about the equipment they use and how it works. The equipment itself and trucks should look well maintained. There should be transparency in pricing so that you know exactly what you are getting and what it is going to cost you.

6. Does Your Carpet Cleaning Company Tailor Their Services To Your Facility AND Your Budget

When it comes to your office and facility carpeting, there is no one size fits all solution. That’s because there are many factors which will determine what will suit you and your facility best. First, your building’s traffic and wear patterns are unique. Next, the specific carpet type or types you have and their current condition will play a part in which methods are likely to work best for you. Finally, you likely have a budget so solutions proposed by a prospective carpet cleaning company should come as close to that as possible. Anyone recommending a pat program without digging deeper into your facility and your needs is likely to offer solutions that may not help you at all.

7. Does Your Carpet Cleaning Company Offer a Carpet Appearance Management Program To Keep Carpets Looking Their Best All the Time?

One of the best ways to keep your facility looking great year round, stay on track budget wise and protect the long term appearance and usability of your carpeting is with a carpet appearance management program. This is when your commercial carpet cleaning company analyzes your facility, carpet, traffic and soiling patterns to recommend a program that will keep carpet looking good all the time rather than waiting a year for visible soiling to build up and remnant dirt and debris prematurely wear your carpeting. These programs are often a mix of spot cleaning, dry encapsulation cleaning and hot water extraction used as needed to get you the best result at the most reasonable cost. These programs not only keep your building looking great around the clock, they can net you years more from your existing carpets.

Partnering With a Commercial Carpet Cleaning Company That Will Get It Right

As a Facility Manager, you must make your way through the available commercial carpet cleaners to try to identify those companies that will serve you best. The better, more effective companies understand that people are the frontline of any service company and thus make their people a priority. That means identifying, recruiting, hiring, training, retaining and managing very good people who are a great fit for the work. The best carpet cleaning companies know that newer, better, greener carpet cleaning equipment and environmentally sound products lead to cleaner carpets and a healthy workplace. The best Detroit commercial carpet cleaning contractors make quality control a top priority and operate with a level of professionalism that signals effective service. It isn’t easy to identify these top performers but with good information, you can ask the questions and look for signs that your carpet cleaning company will deliver on their promises to you.

Need Help With Your Facility Carpeting?

Stathakis has been in the Building Services industry for over thirty years. We understand many of the challenges facing today’s Facility Managers. We offer the businesses of Southeastern Michigan custom tailored commercial carpet cleaning solutions utilizing the leading carpet cleaning technologies to offer you the deepest clean and the best value. From truck mounted carpet cleaning to portable machine carpet cleaning to low moisture carpet cleaning, all of our carpet cleaning methods and technologies follow industry best standards.

Improve your carpet’s appearance, extend its life and positively impact your facility’s overall indoor air quality. We offer both on-demand carpet cleaning and subscription based carpet cleaning programs that can net you a cost savings and reduce the hassle of planning your ongoing carpet maintenance. For more information on how you can keep your floors cleaner than they have ever been, please contact Matt Brown, Stathakis Special Projects Manager at #800-278-1884.