Well-maintained facilities are integral to a number of specific, measurable business outcomes. Profit, productivity, absenteeism and even employee turnover can all be impacted by the cleanliness and health of your facility. Your janitorial company can help you or hurt you depending upon their level of professionalism, effectiveness and commitment to best practices. Is your commercial cleaning company delivering on their promises or are they dragging you and your facility down? If your janitorial cleaning services have become a joke, it’s time to recommit to your facilities cleanliness and health and find a building services contractor committed to effective, affordable cleaning.
A commercial cleaning company, like any other business, must be set up to deliver. Success never happens by accident it happens by design. Is your janitorial services company capable of meeting your needs? These measures are by no means exhaustive, but they do make up some of the most critical areas of service delivery that can make or break your building maintenance services. Using these as a starting point can help weed out those companies that are likely to fail to provide effective, consistent commercial cleaning services.
Is your prospective building services contractor:
Contracting with an inexperienced janitorial services company will likely cause you unnecessary hassle, time, money and headaches. Simply because a cleaning company wants your business does not mean they are skilled and competent enough to do the work at the level required in your building. Experience is a must because it means that your commercial cleaning company has already made their rookie mistakes somewhere else. It means they have already addressed the most basic and common issues in their services. Finding a new Detroit janitorial company is time consuming enough without adding companies that are likely to fail to your search. When making your short list of prospective janitorial companies, start with those with an established record.
Security is a critical piece of the janitorial puzzle. Is your janitorial cleaning company serious about their security? Do they have observable and verifiable systems that assure adequate employee screening? Are they regularly conducting criminal background checks and multi-panel drug screening of every single employee? And are they doing any screening beyond these basic starting points? Do they perform reference and work history verification? What ARE they doing to assure your facility is secure? The most effective Detroit janitorial companies look not only for candidates that are safe but people who are likely to be a great fit in your facility.
You have to have good information to make the right decision about selecting janitorial services in Michigan. Clear pricing gives you an opportunity to compare cleaning quotes and set standards for the work allowing both you and your commercial cleaning company the chance to assess progress and performance. In order to ascertain the value of the services you are getting, your cleaning service needs to provide you with transparent pricing. How else can you compare competing cleaning bids? How else can you understand exactly what services you are purchasing? The right janitorial company wants you to be clear about what they have promised. The right company wants to help you meet your budget requirements, make the most out of the dollars you have and deliver value.
Why is value so important when contracting for building services? It is important because price is what you pay, value is what you get. If you are not getting the services you need, it doesn’t matter how little it costs right? Sure you want to pay as little as possible AND get all of the services you require. Even though low balling from inexperienced or substandard cleaning services can be tempting, it’s never worth the risk. In time, the company will either fail to deliver what was promised or tack on extras and upsells that upend your carefully planned budget. An experienced, professional Detroit janitorial company is far more likely to correctly price their services, offer you smart options to save money and even have the efficiency to do more with less.
Does your prospective commercial cleaning company demonstrate a genuine commitment to green building services, healthy workplaces and environmental accountability? Green cleaning started as a buzzword with little meat behind it and yet, more and more companies and Facility Managers are charged with meeting solid green cleaning goals. Is your Michigan cleaning company set up to help you achieve these goals? Can they do it without sending your janitorial budget through the roof? Do they have an energy reduction plan as part of their own green cleaning goals? Are their green cleaning claims backed up with real training and confirmed results? Effective green cleaning isn’t just about cleaning products, it’s about ways of doing things that results in greener outcomes.
Regardless of how well intentioned a prospective cleaning company is, without an established plan, they are unlikely to be successful. Plans and systems are the foundation of effective, efficient, consistent service delivery. Not only should their be plans and systems in place related to the maintenance of your facility, there should be plans and systems to systemize every part of their operations.
There are janitorial services companies up to the work of maintaining your facility but how do you find them in a crowded janitorial marketplace? When looking for effective commercial cleaning, CIMS, or the Cleaning Industry Management Standard offers a simple, free shortcut to finding a janitorial company ready and able to lend you a hand. CIMS is a voluntary certification process that assures a building services company meets a number of benchmarks that directly associate to better service and more satisfied customers. CIMS involves developing and following processes that support best practices. While CIMS doesn’t guarantee you will get the promised service, it is a valuable, free tool to help you create a short list of janitorial companies, weed out the less than professional companies and get the service you and your facility require.