It's no surprise that Stathakis chose Matt Brown to head, develop and grow their Special Projects division. Matt has been immersed in the commercial carpet cleaning industry for over twenty years. As Matt tells us, “I started as a part-time carpet cleaner and I really liked it—the work, the people, learning the equipment and techniques to give customers the best result, it was rewarding in its own way. I worked full-time doing that for years before moving into a management role. I have spent the last eight years as a regional manager with over 100 employees at five different locations throughout Southern Michigan and Ohio.”
Having been on both sides, technician and manager, Matt has a broad perspective on doing his job. “I was on the technician side for many years so I understand some of the challenges and frustrations both in the field and within an organization. I’m also a supervisor and manager so I get to see the bigger picture on how our division feeds into and works in partnership with the other parts of the business. I think understanding both sides from a first hand perspective makes me more effective all around and helps assure we deliver the results our customers have come to expect.”
Brian Mamo agrees telling us, “We used Matt Brown as a subcontractor for years and he was always on his game-- on top of the job, on budget, on time and made the customers happy. Matt really knows his stuff, so when we were looking to expand our carpet and flooring capabilities in order to offer our customers more services under our umbrella, we needed the right person who could provide current customers and new customers the level of expertise, service and responsiveness we have always strived for. Matt was the first person we thought of and he has been an excellent addition to our team.”
Matt Brown brings with him more than two decades of experience, knowledge and expertise to our customers. As Matt tells us, “I know carpet cleaning so yes, I sell carpet cleaning services, but I’m not your average sales guy. I feel like it is my job to help Facility Managers understand how regular carpet maintenance can positively impact the overall health and image of their facility AND their bottom line. Some Facility Managers are responsible for the carpet but may lack the knowledge. I mean, when was the last time your average Facility Manager even had the time to look over their carpet warranty and maintenance recommendations? Budgets are often tight and carpet cleaning doesn’t always rank high. But prolonging the life of carpeting, a costly building asset, can add up to significant cost savings. I help customers and potential customers understand the numbers, the methods and what works and why-- and then it’s up to them.”
As Special Projects Manager, Matt wears many hats but when we asked him about the areas of his job he finds most gratifying he had this to say, “I love working with people, the technicians, the customers, all of them. I would say one of my favorite things is training others. I find it so satisfying to arm someone with the technical ability to feel the rewards of a job well done while at the same time delivering the kind of effective services that make our customers thrilled.”
When asked about his philosophy with regard to his work he told us, “I never oversell something. It doesn’t serve any of us well to tell a Facility Manager that we can make his ten-year-old carpet look brand new. It’s just not worth getting the deal if the customer is left with a bad taste in their mouth and unhappy. I’m a Michigan guy, born and raised here, my customers aren’t just accounts or dollars, they are relationships that have served me well over the last twenty years and I work hard to earn and keep their trust. I under promise and I over deliver and I’m serious about business but I’m a lot of fun too.”
Matt, the youngest of six children, was born and raised in Livonia and continues to live in the community with his wife of twenty-four years, Michelle and their fourteen year old daughter, Annaclare. Two rescue Pomeranians Dutchie and Bella share their home and keep them busy. In his time away from work, Matt likes working outside on his yard and other home projects. He is also involved in his daughter’s school and theater productions she participates in as well as volunteering at his church and with the Epilepsy Foundation.
At Stathakis, we provide you with commercial carpet cleaning solutions and carpet maintenance programs tailored to your facility and your budget. We use only state-of-the-art carpet cleaning technologies and offer a variety of demonstrated carpet cleaning methods including truck mounted carpet cleaning, portable machine carpet cleaning, low moisture carpet cleaning, dry carpet cleaning all geared at getting you a deep clean, improving carpet’s appearance, extending the life span of your carpet and improving overall indoor air quality. We offer both on-demand carpet cleaning and subscription based carpet cleaning programs that can net you real value and reduce the hassle of planning continued carpet maintenance. For more information on how you can keep your floors cleaner than they have ever been, please contact Matt Brown, Stathakis Special Projects Manager at #800-278-1884.