Are You Satisfied With Your Janitorial Company?
If you enlist the help of a janitorial services company to help maintain your facilities, how do you feel about the service you are receiving? Is your janitorial company delivering responsive service, or are you less than satisfied but hesitant to make a change because you’re unsure what else is available? Or perhaps you are ready to move on because ongoing service issues remain unresolved.
If your current cleaning and building maintenance services are not meeting expectations, remember that excellent janitorial providers do exist. The key is knowing how to identify companies capable of delivering the level of service your facility requires.
What You Should Reasonably Expect From Your Janitorial Company
When evaluating a janitorial company, there are a few core things every Facility Manager should expect:
- Fast and professional response to service issues
- Well-screened and well-trained cleaning staff
- Transparent pricing and clear service expectations
- Reliable systems and leadership experience
Cleaning services rely on people, and people occasionally make mistakes. What matters most is how a janitorial company identifies and resolves issues.
When your cleaning company falls short, do you know who to contact? And how quickly does that person respond? A strong provider will address small problems quickly before they grow into larger issues.
A reliable janitorial company should aim to resolve small problems before they escalate.
While few providers respond within minutes, any reputable cleaning company should respond the same day—even if the issue cannot be resolved immediately.
Does Your Janitorial Company Staff Good People?
A janitorial company relies on effective products and equipment, but outstanding service ultimately depends on great people.
Is your current cleaning company doing its best to recruit, screen, and train employees you feel comfortable having in your building?
A quality janitorial provider works hard to find people who fit well within your workplace environment—even after hours cleaning operations .
Strong cleaning companies also invest in strategies to recruit and retain employees who take pride in delivering high-quality service.
Safety is essential. Does your janitorial company carefully screen employees and verify legal hiring practices?
Some lower-quality providers rely on illegal subcontracting practices to reduce costs.
Professional janitorial companies recruit carefully, provide strong training, and reward exceptional employee performance.
Does Your Janitorial Company Price Their Services Fairly?
Do you fully understand what you are paying for and exactly what services are included?
Some janitorial companies present pricing in ways that make it difficult for customers to clearly understand the scope of services being provided.
The best providers offer transparent pricing so customers know precisely what they are paying for.
Transparent pricing also helps when service levels need to be adjusted to match budget changes or tenant activity.
Is Your Janitorial Contractor a Leader in Their Field?
The janitorial industry often attracts new startup businesses due to the relatively low perceived cost of entry. Many of these businesses disappear quickly.
Facility managers typically prefer providers with proven experience, established systems, and reliable service processes.
Experienced companies often deliver better results because they have refined their operations and built efficient service systems.
Because janitorial pricing is heavily influenced by efficiency, experienced companies can sometimes deliver better service at a competitive cost.
More experienced providers also benefit from stronger purchasing power and better cost management.
Smaller inexperienced companies may bid aggressively low prices to win contracts but later struggle to sustain service delivery.
When this happens, companies may request price increases or abandon contracts altogether.
The ISSA offers CIMS certification for janitorial and building service companies.
Selecting a company that meets Cleaning Industry Management Standard (CIMS) requirements ensures a higher level of service quality.
The Right Janitorial Company Makes Life Easier
Finding the right janitorial service provider can feel exhausting.
If your current janitorial company is not meeting expectations, the effort to find a better partner will pay off over time.
If you are paying for janitorial services, you deserve reliable results.
Related Janitorial and Facility Maintenance Resources
- Implement Sustainable Practices For A Healthy Work Environment
- How Spring Cleaning Services Prolong Your Building's Life
- Does your Facility Maintenance Services Help to Conserve Energy?
- The Proper Way Cleaning Services Maintain Stainless Steel Surfaces
- How Backpack Vacuums Save Lives in Medical Facility Cleaning
- Stathakis Expands Cleaning Services in Farmington Hills Area
- Is Commercial Floor Care Really Just A Bunch of Bunk?
- I Want Good Restroom Hygiene, Now What?
- Finding What You Want With Cleaning Companies in Michigan
- There Is No Place Like Home When Hiring Michigan Cleaning Services
Frequently Asked Questions
What should I expect from a professional janitorial company?
You should expect responsive communication, trained and screened employees, transparent pricing, and consistent service quality.
How do I know if my janitorial company is underperforming?
Common signs include unresolved service issues, poor communication, inconsistent results, unclear pricing, and frequent staff turnover.
Why does employee screening matter in janitorial services?
Cleaning staff often work inside occupied buildings and after hours, so screening, legal hiring practices, and training are critical for safety and trust.
What is CIMS certification?
CIMS stands for Cleaning Industry Management Standard. It helps identify janitorial companies with stronger systems, management practices, and service quality.
