Detroit Janitorial & Cleaning Services Blog

Why Should You Care About Your Cleaning Company’s Culture?

Posted by Chris Stathakis on Fri, May 25, 2018 @ 12:08 PM

stathakis, stathakis culture, company culture, ubuntu

Does Culture REALLY Matter?

As a Facility Manager, should you really care about your janitorial services company culture? While you may not want or even need the finer details regarding what your cleaning company is doing to create a productive, supportive, happy culture, it DOES matter that they have one. But what is culture anyhow? And how how does a company’s culture ultimately affect you the customer?

 

What Is Culture?

Culture is those values, beliefs and behaviors that contribute to the distinctive environment of an organization. It is based on shared attitudes, beliefs, expectations, customs and those written and unwritten rules that drive an organization. Culture is one of the most difficult things to actively create because it cannot be a “do as I say not as I do” thing. It cannot be faked or put on paperbut not in practice. Culture is what you actually have not just what you want to have.

 

Isn't Work Just Work, Why Does Culture Matter?

Listen, work is still work, it isn’t a ballgame with a friend or toes in the sand on some tropical island. It is called WORK after all. But work can still be social, fun, rewarding, challenging, connecting and all of the things we as humans thrive on. And even though creating a positive culture requires a great deal of intention and effort, what it DOESN’T require is big dollars. Company culture is not an espresso bar, chair massages, office yoga and the like. It is about recruiting and retaining good people who are well suited for the work. It’s about training those people so that they have the tools to succeed at work and feel good about their contribution. It is having managers and a structure that supports and sees the contributions, small and large, of every single individual that makes up an organization and contributes to its goals and missions. It is a company committed to pulling through losses and celebrating wins in ways that promote learning, accountability, growth and excellence. It is offering your people competitive wages and benefits so they have the extrinsic and intrinsic motivation to get up every morning and do it all over again.

 

Does a Cleaning Company's Culture Affect the Customer?

So culture is important but how does it affect you the customer? The reality is that a dysfunctional company culture is going to bleed into your experience as a customer regardless of the talent and capabilities of any one employee and really, great employees leave bad companies all the time so in time, companies with culture problems end up with pretty significant people problems. So what are the major benefits of working with a commercial cleaning company or building services company with a really great company culture?

First, happy cultures create happy customers. Employees that are appreciated, valued and satisfied are far more likely to deliver very good service, very often. When employees are consistently treated like just another number, chances are this same culture will translate to how you are treated as a customer. 

Second, inclusive cultures include EVERYONE, including you the customer. On the other hand, ultra competitive company cultures encourage the kind of “I’m number one!” mentality that puts the customer squarely at number two at best.  Companies that encourage their teams to work together, support each other, gently uncover areas for each other to grow and even catch each other’s mistakes often end up creating yet another level of quality assurance that ultimately results in improved and elevated service for you the customer. While friendly competition can push people, in those companies whose culture is TOO focused on competition, rankings become so critical, the idea of who is above you and below you becomes the focus and all too often real teamwork is extinguished.

Third, reliability is created through accountability. There is an old adage that what gets measures gets done, and it’s true. The most effective janitorial companies create service reliability through creating a culture of accountability. A culture of accountability, especially when the focus is positive and growth centered, creates employees that know that the little things DO matter. These teams know instinctively that their efforts to go the extra mile don’t go unnoticed. They are being supported in a culture that rewards effort and achievement and give the employees the positive feedback that makes their extra efforts pay off both internally and externally. These companies have figured out that when employee successes are mapped, measures, praised and rewarded, they get more of them.

Finally, in the best janitorial services companies, employees are empowered to solve problems. When organizations create a culture where their people are encouraged to stretch and grow and are supported to take some risks and get creative, they are less fearful of trying something new. When they don’t have to constantly cover their backs and explain and defend every decision and even misstep, they are far more likely to own up to their mistakes, take ownership of their errors and focus on solving the problem over placing and shifting blame. This focus on “what do we do?” instead of “who did it?” benefits you the customer because the problems are identified and solved faster.

 

How Important is Culture & What Else Should I Look For?

Of course, a number of things really matter when you are choosing your next commercial cleaning service. Are they CIMS certified? Does a prospective janitorial services company follow industry best practices? Is your office cleaning company committed to recruiting, screening, training and managing the very best people for the job? Is your medical cleaning company aware of the specific regulatory issues in your industry? But the company culture of a prospective commercial office cleaning company DOES play a role in predicting exceptional customer service.

You want office cleaners that have been given the tools they need to do their very best in your facility. You want cleaners who care about their work because their company cares about them. You want teams that work hard to shine because they know they are seen, rewarded and promoted for it. Company culture is not just about the warm fuzzies, though those are nice too. An inclusive culture that values individuals and their contributions to an organization ultimately makes people happy, engaged in their work and positively impacts quality of service and the bottom line.

 

At Stathakis, our company culture centers around the ideas of Ubuntu. For more information on Ubuntu, Stathakis and what we offer the community and businesses southeastern Michigan, click here or call us at 1-800-278-1884.

Day-Porter

Tags: Culture, Learn Everyday, Ubuntu, Leadership

Stathakis Director Of Business Development Brian Mamo Earns CBSE

Posted by Christine Duquette on Tue, Mar 22, 2016 @ 02:20 PM

brian mamo, stathakis, issa, cbse, bscaiCongratulations to our Director of Business Development Brian Mamo, who recently earned the designation of Certified Building Service Executive through the Building Service Contractors Association International. A Certified Building Service Executive, or CBSE is among the most prestigious symbols of excellence in the building service contracting industry.

Applicants for the CBSE must have an executive/managerial role, commit to the BSCAI’s Code of Professional Ethics, enroll in this rigorous certification process, prepare for the CBSE examination and pass a demanding, daylong examination.

What subjects are covered in the CBSE examination? The better question might be what subjects AREN’T covered?

The full day examination covered an exhaustive array of subjects including:

Arbitration

Accounting & Bookkeeping

Bidding & Estimating

Bonding

Budgeting

Business Law

Business Structure

Communications

Customer Relations

Employee Benefits

Employee Motivation

Employee Recruitment

Employee Relations

Employee Retention

Employee Scheduling

Employee Training

First Aid

Fiscal Controls

Inspection & Rating Insurance

Inventories

Labor Law

Office Management

Marketing & Sales

Public Relations Purchasing

Quality Control

Safety & Fire

Taxes

Technology of the Industry

Trade Practices

Warehousing 

As Brian himself told us,

“I never thought obtaining the CBSE Certification was going to be as tough as it was. I studied from over twenty manuals from understanding work loading, accounting, human resources and putting quotes together to learning about carpet fibers, burnishing and window washing. I felt like I was in college again I was hitting the books so hard. The test started at 8:00 am sharp and ended at 4:00--it was very rigorous.

CBSE, bscai, janitorial certifications, brian mamo, stathakis, detroit area janitorial

When asked if there were any moments that stood out during the test, Brian had this to say,

“Funny part, there was a question that did not have an accurate answer. I brought it to the attention of the Certification Board and they agreed and changed it.  I may have helped hundreds of future potential CBSE candidates.”   

By earning the CBSE designation, Brian has become part of an elite group of building service professionals worldwide and not only does this benefit Brian professionally, it has far ranging benefits for all of us here at Stathakis and our customers. When asked how he thinks the CBSE Certification will help him do his job better, Brian told us,

“I have been with Stathakis for five years and the only constant is change. We have changed our sales mix, services and the operational structure to better serve our clients. I think this agility and responsiveness have been the keys to our success. The CBSE gave me a depth and breadth of information I didn’t have before. The more I know, the better I understand each facet of the business and can really respond in a way that makes sense. Understanding how all the parts work together also helps me to help Stathakis grow with new accounts and opportunities for all of us. Our growth has allowed us to promote several people internally, which is very gratifying to see.”

As with the ISSA’s CIMS certification, the BSCAI’s CBSE is an in-depth, rigorous, challenging certification process that only those most committed to our industry even attempt. It is those building service professionals who demonstrate the drive to excel, the dedication to serve and proven industry competence that earn the CBSE. Stathakis CEO, Chris Stathakis told us, 

“ ’Learn everyday’ is not only one of our Core Values here at Stathakis, but also way of life for Brian who shows up each day and leads by example in both his personal and professional life.” 

Congratulations to Brian who has not only been a valuable leader here at Stathakis for the last five years, but has continually worked to develop himself in such a way that he continues to add real value to our organization

Tags: Cleaning Industry Updates, Industry Best Practices, Learn Everyday, Leadership

Stathakis In Attendance at ISSA/INTERCLEAN 2015 Las Vegas Trade Show

Posted by Christine Duquette on Sun, Oct 25, 2015 @ 05:36 PM

issa/interclean trade show, michigan janitorial company attends trade show, detroit commercial cleanng company 

Members of the Stathakis team attended the ISSA/INTERCLEAN 2015 (International Sanitary Supply Association) Trade Show this week in Las Vegas. The ISSA, a worldwide cleaning industry association, brought together top executives in the global cleaning industry in one place to drive innovation, productivity, and profitability at this Las Vegas trade show.

 issa/interclean 2015 las vegas trade show, issa, bscai, stathakis, ceo chris stathakis, bob abraham, dale saylor

 

The event brought together five co-located events700-plus global suppliers, and thousands of industry leaders from around the world, including the Stathakis team. Stathakis CEO, Chris Stathakis, Branch Manager Bob Abraham and Operations Manager, Dale Saylor were all in attendance at this year’s event.

 issa/interclean 2015 las vegas trade show, issa, bscai, stathakis, ceo chris stathakis, bob abraham, dale saylor

 

This is the major convention/show for facility solutions and our team took the time to learn everything we could and meet with the leading manufacturers of Janitorial equipment and supplies. It was an amazing show and over the next few weeks we will share some of what we learned to make what we do even more effective and responsive to the needs of you, our valued customers.

 

John Garfinkel, issa/interclean trade show, convention, stathakis, michigan janitorial

 

Executive Director Emeritus John Garfinkel, kicking off Wednesday's keynote

  jay leno, issa/interclean, las vegas convention center, stathakis, ceo chris stathakis

 

Highlights included Jay Leno delivering Thursday’s keynote address.Here is our very own Dale Saylor demoing an Advance Riding Floor Machine that won't be available until 2016.

 

sale saylor, stathakis, issa, cims, issa convention 2015

 

Thanks for a great show ISSA!

 

Medical Cleaning Outsourcing Guide

 

Tags: Cleaning Industry Updates, Commercial Cleaning, Janitorial Services, Industry Best Practices, Leadership

Meet Our Stathakis Team: Director of Business Development Brian Mamo

Posted by Christine Duquette on Fri, Oct 09, 2015 @ 12:42 PM

brian mamo, michigan commercial cleaning companies, detroit janitoral, stathakis janitorial

It's no accident that Brian Mamo ended up at Stathakis. In fact, as CEO Chris Stathakis tells us, “It was only a 22 year courting process to get Brian to join our team!” Chris Stathakis was one of Brian’s banking clients and had the opportunity to experience his passion and honesty first hand. This relationship ultimately led to inviting Brian to lead the Sales and Business Administration teams at Stathakis. 

 

So when Brian Mamo joined Stathakis five years ago, he brought with him more than twenty years of customer service expertise in the business banking world. His strength has always been in developing partnerships with clients to earn their trust, giving him the opportunity to work closely inside their businesses. Today Brian practices his problem solving philosophy at Stathakis where he is providing Building Service solutions for clients to foster healthy and clean work environments.

  

We sat down with Brian recently to ask him to comment on some of the changes the industry and commercial cleaning has seen over the last few years, reflect on Stathakis and his role in the company’s growth and give our Stathakis customers a chance to get to know a little more about him.

 

Brian was born and raised in Dearborn Heights, Michigan and now resides in Farmington Hills with his wife Laurie and their four children: Evan, Erica, Ryan and Carson. Brian graduated with a Business degree from the University of Michigan. As Director of New Business Development at Stathakis, Brian is responsible for building new client relationships, something he takes very seriously. When asked what he believes is the most critical element of bringing on a new customer, Brian said, “Solve their problems. I have always been more interested in solving client problems than selling them something. Working on the Stathakis team, I have been given the tools to do exactly that.”

 

Brian spreads most of his work day between his Stathakis team and prospective customers. As he tells us, “I like meeting with new customers and customers who are considering letting us help them. It is talking with people face to face that I can really find out how we can best help them. I’m always up for submitting a cleaning bid or getting a proposal out to someone, but getting face to face and really digging into what an individual Facility Manager needs? That’s our chance to turn things around for them. The more time we spend talking to the people who need us most, the better we can customize what we offer. I think that’s what makes us different.”

 

When asked about what kind of things are in place at Stathakis to help support Brian and his team, he told us,” I would say what is often the deciding factor between us and another janitorial company is our technology. With our proprietary QualityChex app and other programs like Salesforce, Kwantec and TEAM, we have the systems in place to deliver on our promises to the customer. Most of us in this business want to do the things we say we will, here at Stathakis, we do just that. We use technology to create reliability through accountability.”

 

Brian also cited Stathakis’ CIMS Certification as another huge advantage. “CIMS means we’ve already jumped through some pretty challenging hoops to prove we are pros and many of our customers and prospective customers know this. At Stathakis, we are committed to doing whatever it takes to be better, faster, more affordable, more responsive and I think that healthy competition between those companies really operating at the highest level drives everyone in our industry to get better.”

 

Brian tells us that he feels really passionate about helping Stathakis grow. “I love having so much responsibility for the growth of the company. Growing the company provides jobs to people and allows employees to expand their horizons in the company. Being a part of that is great.”  

 

When asked what he think are some of the biggest issues facing Facility Managers right now, Brian told us, “Facility Managers are faced with decreasing budgets while maintaining or increasing the cleanliness of their facilities. They spend way too much time on complaints from their employees and most of the Facility Managers I’ve spoken with would like for their cleaning companies to do an effective job caring for their facilities so as to avoid internal complaints. We asked Brian how he helps Facility Managers address their biggest issues. Brian said, “We work with them to come up with a plan that meets their budget and their needs. Then we manage that cleaning program effectively so they will not get complaints. This makes their lives easier, it’s that simple. Or for example, we had one customer that was hiring in-house cleaners. Now that’s really tough because it’s essentially doing two jobs, yours and mine. She did it for about six months and she just could not handle the call offs, turnover and the time it too to manage the staff. We won the bid, provide a great service to her and now she is free to focus on her day to day work and other important issues.”

 

While Brian has noticed a trend toward thinner margins and lower prices, he has witnessed many companies going back to the drawing board after contracting with the cheapest bid only to realize the value was missing. “Look, everyone wants a good deal, I think that’s human nature and the reality of business. Still, sometimes cheap is poor and there are certainly instances where paying just a little bit more gets you so much. I want to give someone a price that fits their needs but not at the expense of being able to do what I have promised. Cut the price too much and most janitorial companies will either do less or try to tack on added charges to recover their costs. I’d rather be up front about costs from the beginning than spring it on someone later.”

 

Stathakis has grown from a small business run out of a garage to a large building services contractor employing nearly 500 people. We probed Brian about challenges and advantages that go hand in hand with a large, professional organization like Stathakis. He had this to say, “Like any service business I’m guessing, we have to really work at finding the right people for the jobs. Many of our employees are working a second job at night. The margins are tight in our industry, labor accounts for 70% of our costs and that can keep wages low. Still, finding good people is critical and it’s where we spend a great deal of our time because the right fit means more effective service, which we then support with systems that hold all of us, from the top down, accountable. As far as advantages? Being a larger company allows us to partner with larger companies. We have the ability to hire quicker, order more equipment and quickly help our operations department get their plans in place. We couldn’t do that if we weren’t so well-resourced.”

  

When asked what sets Stathakis apart from other companies in the same industry, Brian responded, “We are different because of the technology we use, especially with QualityChex inspections. Our CIMS Certification is huge especially with the automotive and manufacturing industry. Our professional sales approach and our professional operations approach, Facility Managers can see we operate at a whole other level.”

 

When asked what advice he would give to a Facilities Manager about to embark on the search for a new cleaning company, Brian had this to say, “Ask them how they came up with their costs. How many cleaners? How many hours? Who will be supervising? Who will my contact be? Do they have an inspection program? Are they CIMS certified? How long is the contract? Is there a 30 day out clause? What chemicals do they use? What type of equipment and is it new or used? What is the cleaning program? Do they have a rag system? Any commercial cleaning company that has taken the time to professionalize how they run and conduct business will be happy to tell you and show you.”

 

Outside of work, Brian likes to coach and play sports with his kids. “It helps me stay in shape mentally and physically.” He looks for opportunities to spend time with his family and friends and enjoys traveling. Of course, as a graduate of the University of Michigan, he cheers for the University of Michigan and the home teams. On a final note, Brian told us, “I believe humor is still very good medicine. We as a society are getting too stressed out and every minute of every day is filled with challenges. We need to remember to have fun and keep in mind that things are probably not as important as we think.”    

 

While finding the right industrial and manufacturing cleaning company can consist of weeding through the good the bad and the ugly, with the right information and planning, you can find the right company at the right price. Stathakis operates right here in South Eastern Michigan delivering first-rate commercial industrial cleaning and maintenance services to our neighboring businesses. We are the largest Michigan-based janitorial service, building maintenance and painting services company, providing a single source for all your industrial and manufacturing facility services. We understand what is most important to you: compliance, safety and value.

Our business is specifically designed to address the #1 concern of today's building and facility managers by balancing high quality work with the fiscal reality of tight budgets. A professional, well-executed job paired with above-board business practices are some of the reasons that the average Stathakis customer has been with us for over 7 years - unheard of in our industry. We are CIMS-GB certified, the equivalent to ISO and other certifications, in order to offer you the best service at the best value.

If you want the best services for your plant, factory or facility delivered with value and responsiveness, please contact us and we can work with you to put together a clear, straightforward, workable plan for your individual facility. To get started putting together an effective industrial cleaning plan with Stathakis, please contact Brian Mamo toll free at 1-800-278-1884.

 

Industrial-Cleaning-Services

Tags: Cleaning Industry Updates, Building Maintenance, Customer Focus, Leadership, Made In Michigan

The BSCAI’s October Convention & 50th Anniversary Just Around the Corner

Posted by Christine Duquette on Wed, Oct 07, 2015 @ 02:39 PM

bscai, stathakis, michigan janitorial company, detroit commercial cleaning company, livonia office celanersThe BSCAI, Building Services Contractors Association International, celebrates its 50th year at the 2015 annual convention coming up at the end of the month. Stathakis CEO, Chris Stathakis, Branch Manager Bob Abraham and Operations Manager, Dale Saylor will all be in attendance at this year’s event.

 

This year’s 2015 convention promises to be exciting and informative with topics like:

  • Attracting, Developing and Retaining an “On Fire” Workforce
  • Shape Your Customer Experience with the Five Service Dimensions All Customers Care About
  • The Affordable Care Act – What Now? What Do We Have to Do?
  • Transforming Teams
  • Constant Continuous Improvement

 

Stathakis CEO Chris Stathakis is on the Board of Directors serving as the Chairman of the Technology Committee. A member of the BSCAI board for over 25 years, Chris has been committed to leading within the Building Services Industry by finding new and better ways to use cutting-edge technology to serve customers and drive improvements in service delivery.

 

Companies like Stathakis continue to be drawn to the BSCAI for its adherence to a strict Code of Ethics and it’s push to drive professionalism and best practices within the industry. The BSCAI and its members are held to a high standard of ethics including:

 

  • Operating in accordance with the best and fully accepted ethical business practices.
  • Comply with all applicable laws and federal, state and local government regulations.
  • Provide all services and products at fair, equitable and non-discriminatory charges.
  • Furnish adequate equipment, qualified personnel and products of high quality to achieve and maintain the highest standard of performance.
  • Provide courteous and prompt handling of all requests and complaints.
  • Strive for continued improvement of the image and reputation of the industry by good business practices and enlightened public service in the community.

 

All of the BSCAIs offerings are designed around helping Building Services Contractors raise their game and continue to drive innovation and improvement in the industry and offer our customers more and better.

 

The BSCAI was formed in 1965 with sixty charter members from various building services contract companies. Since this time, the industry has grown rapidly. An increasing number of buildings began utilizing the wide range of services offered by building service contractors. Whether from small, family firms to large offering janitorial cleaning, office cleaning, school cleaning, medical cleaning, industrial cleaning and more, the BSCAI offered the resources, information and expertise to help Building Service Contractors elevate their services and their organizations.

 

The BSCAI has grown as the industry has expanded and draws members from a wide cross-section of companies. The BSCAI represents a global network of over 1,000 member companies from across the United States and 15 countries worldwide that deliver cleaning, facility maintenance, security, landscaping and other related services to building owners and facility managers.

 

The BSCAI continues to be an invaluable resource for education, individual certifications, publications, seminars, industry data and research and networking opportunities, all developed specifically for leaders in the building service contracting industry.

 

School-Cleaning

 

Tags: Cleaning Industry Updates, Industry Best Practices, Learn Everyday, Leadership

BSCAI Discusses the Future & Challenges Building Services Contractors Face

Posted by Christine Duquette on Wed, Sep 16, 2015 @ 02:04 PM

BSCAI, office cleaning, medical cleaning, detroit school cleaning, industrial cleaningStathakis CEO, Chris Stathakis recently met with BSCAI (Building Services Contractors Association International) members in Kohler, Wisconsin to discuss and plan the future of the BSCAI. Chris Stathakis is on the Board of Directors serving as the Chairman of the Technology Committee. A member of the BSCAI board for over 25 years, Chris has been committed to leading within the Building Services Industry by finding new and better ways to use cutting-edge technology to serve customers and drive improvements in service delivery.

 

Board members met to review what they see as current challenges in the building services industry.  As Chris Stathakis told us, “What are we focusing on right now? I think the critical areas of our industry that need our attention are increased professionalism and educating our industry. There are so many ways that we can grow our respective businesses while delivering great results for our customers, but we have to work on cultivating this knowledge from the top down.”

 

The Building Service Contractors Association International was formed in 1965, when over 60 charter members came to Washington, D.C., for the first Annual Meeting. For 50 years, the Building Service Contractors Association International (BSCAI) has been the business resource for Building Service Contractors. BSCAI represents a network of more than 1,000 member companies from across the United States and 15 other countries worldwide that provide cleaning, facility maintenance, security, landscaping and other related services to building owners and managers.

 

Since this time, the industry has grown rapidly. An increasing number of buildings began utilizing the wide range of services offered by building service contractors. Whether from small, family firms to large offering janitorial cleaningoffice cleaningschool cleaningmedical cleaningindustrial cleaning and more, the BSCAI offered the resources, information and expertise to help Building Service Contractors elevate their services and their organizations.

 

For more on Chris Stathakis, visit his leadership blog.

School-Cleaning

 

Tags: Commercial Cleaning, Building Maintenance, Janitorial Services, Leadership

Stathakis Announces New Janitorial Tech Acquisition With QualityChex

Posted by Chris Stathakis on Fri, Sep 11, 2015 @ 03:28 PM

janitorial innovation, commecial cleaning compnay technology, michigan cleaning companyIn 2015, here at Stathakis, we committed to extending our leadership within the Building Services Industry by finding new and better ways to use cutting-edge technology to serve our customers and drive improvements in every element of service delivery. I am proud to introduce QualityChex to our customers and employees. QualityChex is an App we customized to create even more efficient, customer-oriented services.

 

At Stathakis we continue to set the pace for sustained technology leadership through our strategy of looking toward the future to use the latest and greatest innovations to professionalize and drive efficiencies in the janitorial industry. More and more, the need for efficiency, affordability and value drives everything we do—from how we build our teams and communicate with our customers to how we choose our products and equipment.

 

At its core, QualityChex gets important information from our customers to our employees in the field. It helps us manage all of the little, and not so little details that matter to our individual customers. Whether you require janitorial cleaning, office cleaning, school cleaning, medical cleaning or industrial cleaning, QualityChex will make the process easier and the quality better. QualityChex helps us deliver reliability through accountability. It also helps us deliver the personalized service we are known for on a large scale and I am excited to make QualityChex a part of our professional systems and processes.

 

 

 

Tags: Cleaning Industry Updates, Janitorial Services, Leadership

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