In every industry there are myths that just seem to get a foothold and the commercial cleaning service industry is no different. These myths are not without some truth and yet, they cannot, like a generalization, be applied to every commercial cleaning company. In order to find the best commercial cleaning service, you have to be prepared to separate the myth from the reality. It is possible to find a commercial cleaning service that will care for your facility at or even above a level you can be satisfied with. What five myths seem to prevail in the commercial cleaning business?
1. They lack professionalism.
2. They all give the same crappy service.
3. Employee Turnover is high.
4. They are not trustworthy.
5.They don't communicate.
Let’s take a look at each myth individually to separate fact from fiction and get you informed with the best information to find and hire a commercial cleaning service that will get the job done.
Commercial Cleaning Services Lack Professionalism
Sure we could say that some commercial cleaning service lack professionalism, but there are some truly professional, reputable commercial cleaning services out there. Because of the perceived low cost of entry, many cleaning startups flood the market each year. Most of these disappear as quickly as they appeared but their effect on the image of commercial cleaning services is tangible. Because consumers encounter these fly by night operations, it can be all too easy to generalize and think all commercial cleaning services lack professionalism. In order to find a professional commercial cleaning service, look for companies who have been in business for many years and who have a solid reputation within your community.
Commercial Cleaning Services All Give The Same Subpar Service
This is also likely a carry over from too many new to the industry commercial cleaning services. There are many commercial cleaning services that offer quality services and stand by their work. How do you find them? Look for commercial cleaning services that offer clear, transparent pricing. This helps you understand what you are paying for and let you know precisely how much the work you want is going to cost. A solid, professional commercial cleaning service understands that in order to make you a satisfied customer, everyone has to be clear on what is expected. Likewise, look for a commercial cleaning service that has a formalized way for you to communicate issues as they arise, because they will. No company is perfect but the right commercial cleaning service will have a plan in place to deal with problems before they become deal breakers.
Commercial Cleaning Services Have Terribly High Employee Turnover
Find a commercial cleaning service that values their people and has the low industry turnover to prove it and you will have found a commercial cleaning service that is likely to deliver on their promises. This is because people are the heart of any service business. Yes, commercial cleaning companies average pretty high turnover but again, when a prospective commercial cleaning service has a turnover well below that, you know they are doing something right.
Commercial Cleaning Services Are Not Trustworthy
This myth also is likely entrenched in the fact that so many fly by night operations flood the market each year. When companies are quick to go out of business, it can be hard to view the industry as one that is solid, stable, reliable and trustworthy. And yet, those trustworthy commercial cleaning services are in fact out there. Again, look for companies that aren’t new to this. A commercial cleaning company will perform better for you if they have already worked out the many kinks that are inherent in any startup. The right, experienced commercial cleaning service will know how to accurately price their services and offer transparent pricing. This contributes to a sense of trustworthiness because properly price, your commercial cleaning service will not either ask you for more money or stop doing the cleaning you expect because they underbid services because of a lack of experience.
Commercial Cleaning Services Don't Communicate
Communication is key in a good and productive relationship with your commercial cleaning service. A commercial cleaning service worth their salt will have a formal plan in place to deal with issues as they arise. Likewise, a very good commercial cleaning service will offer a quick response to make sure important things don’t get put on the back burner. If a prospective commercial cleaning company can’t tell you precisely how they communicate with their customers, its likely the service you get will suffer.
The reality is that with most myths regarding commercial cleaning services, there are situations in which they apply. And yet, there are many good companies who have grow and nurtured their business in order to move past these myths and common complaints about commercial cleaning services. These are the companies worth doing business with and the commercial cleaning services that will deliver the kind of results you need to keep your facilities properly cared for and running in the right direction.
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